UserVoice Features
What are the features of UserVoice?
Survey Management
- Brand Design Consistency
- Feedback Collection
- Device Responsiveness
Process Management
- Feedback Aggregation
- Real-Time Analysis
- Real-Time Action
System Management
- Security
- System Monitoring
Communication
- Wiki Documentation
- Customer Ideation
Planning
- Kanban Board
Feedback
- Commenting
Idea Sources
- External Idea Generation
- Internal Idea Generation
Idea Collection
- Suggestion Box
Top Rated UserVoice Alternatives
UserVoice Categories on G2
Filter for Features
Survey Management
Brand Design Consistency | Based on 47 UserVoice reviews and verified by the G2 Product R&D team. Creates feedback forms that are consistent with the design of the site. | 83% (Based on 47 reviews) | |
Survey Deployment | Based on 30 UserVoice reviews and verified by the G2 Product R&D team. Supports the creation and deployment of different survey types on different channels or devices. | 77% (Based on 30 reviews) | |
Feedback Collection | Based on 61 UserVoice reviews and verified by the G2 Product R&D team. Solicits, captures, and centralizes feedback from both structured and unstructured sources. | 90% (Based on 61 reviews) | |
Device Responsiveness | Allows designs to adapt automatically to the device that users access the survey or software. This feature was mentioned in 48 UserVoice reviews. | 85% (Based on 48 reviews) |
Process Management
Feedback Aggregation | Based on 60 UserVoice reviews and verified by the G2 Product R&D team. Aggregates feedback and transforms feedback into actionable insights. | 85% (Based on 60 reviews) | |
Trigger Alerts | As reported in 15 UserVoice reviews. Triggers creation of a new case after customer leaves feedback. | 86% (Based on 15 reviews) | |
Real-Time Analysis | Based on 57 UserVoice reviews and verified by the G2 Product R&D team. Analyze collected feedback near or in real-time. | 82% (Based on 57 reviews) | |
Real-Time Action | Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. This feature was mentioned in 44 UserVoice reviews. | 85% (Based on 44 reviews) |
System Management
Security | Based on 53 UserVoice reviews and verified by the G2 Product R&D team. Provides a secure and compliant system. | 89% (Based on 53 reviews) | |
System Monitoring | Based on 37 UserVoice reviews. Continually inspects, audits, and monitors system to keep it up to date. | 89% (Based on 37 reviews) |
Communication
Wiki Documentation | Provides a wiki to keep useful product documentation. This feature was mentioned in 40 UserVoice reviews. | 76% (Based on 40 reviews) | |
Customer Ideation | Provides a medium for users to make suggestions for the product. 74 reviewers of UserVoice have provided feedback on this feature. | 89% (Based on 74 reviews) |
Planning
Kanban Board | provides a Kanban board to visualize tasks. This feature was mentioned in 31 UserVoice reviews. | 75% (Based on 31 reviews) | |
Custom Workflows | Enables the creation of custom workflows to facilitate various processes. 29 reviewers of UserVoice have provided feedback on this feature. | 76% (Based on 29 reviews) |
Workflow Management
Team Scorecard | Provides data on employee performance for gamification. 27 reviewers of UserVoice have provided feedback on this feature. | 75% (Based on 27 reviews) |
Product Analytics
Account-Level Analytics | Ability to see analytics at the account level. | Not enough data | |
User-Level Analytics | Ability to see analytics at the user level. | Not enough data | |
Segmentation | Ability to compare usage across segments such as role, company size, etc. | Not enough data | |
Funnels | See how users move though a product via grouped page sequences | Not enough data | |
Alerts | Receive automated alerts and reports based on gains or losses in performance. | Not enough data | |
Multi-Product Analytics | View analytics for multiple products in a single dashboard, including cross-product engagement | Not enough data | |
User Scoring | Scores customers and visitors to identify at-risk or thriving accounts. | Not enough data | |
Integrations | Breadth and functionality of integrations with third-party products. | Not enough data |
Functionality
Integration | Integrate with other software development and maintenance tools. | Not enough data | |
Code Analysis | Run static code analysis on package code to find errors or possible contention points. | Not enough data | |
Vulnerability Checks | Verify packaged code is secure against potential threats. | Not enough data | |
Sentiment Analysis | Uses AI to accurately assess feedback sentiment based on keywords and phrases. | Not enough data | |
Tagging | Provides tools for team members to group user research with customizable tags. | Not enough data | |
Integrations | Integrates seemlessly with user research software that handles the outright gathering of user data. | Not enough data |
Management
Team Collaboration | Provides a highly collaborative user research hub to the benefit of all relevant team members. | Not enough data | |
Access Control | Allows administrators to designate access and data permissions to individual team members. | Not enough data | |
Data Security | Keeps sensitive user data secure and compliant. | Not enough data |
Feedback
Ranking | Allows users to vote on ideas they like best. This feature was mentioned in 28 UserVoice reviews. | 95% (Based on 28 reviews) | |
Commenting | As reported in 38 UserVoice reviews. Allows users to comment on posted ideas and provide feedback. | 96% (Based on 38 reviews) |
Idea Sources
External Idea Generation | Based on 35 UserVoice reviews. Offers tools for the collection of externally-sourced ideas. | 96% (Based on 35 reviews) | |
Internal Idea Generation | Offers tools for the collection of internally-sourced ideas. This feature was mentioned in 36 UserVoice reviews. | 94% (Based on 36 reviews) |
Idea Collection
Forums | Provides an online forum space to generate and discuss ideas. 20 reviewers of UserVoice have provided feedback on this feature. | 90% (Based on 20 reviews) | |
Suggestion Box | Based on 33 UserVoice reviews. Provides a generalized space for nonspecific ideas. | 93% (Based on 33 reviews) |
Integrations
Project Planning | Based on 20 UserVoice reviews. Allows users to turn ideas into tasks either natively or by integrating with an outside task or project management software. | 88% (Based on 20 reviews) |
Feedback Management
Tagging | As reported in 24 UserVoice reviews. Tag content to organize and assign to specific departments or categories | 91% (Based on 24 reviews) | |
Segmentation | Based on 19 UserVoice reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 87% (Based on 19 reviews) | |
Custom Reports and Dashboards | Based on 20 UserVoice reviews. Allows users to easily build customized reports and dashboards. | 85% (Based on 20 reviews) |
Feedback Analysis
Thematic Analysis | Based on 13 UserVoice reviews. Identifies key phrases, themes, and patterns within a given text | 81% (Based on 13 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 12 UserVoice reviews. | 78% (Based on 12 reviews) | |
NPS/CSAT Scoring | As reported in 12 UserVoice reviews. Measures and reports on NPS, CSAT, or other metrics over time | 79% (Based on 12 reviews) |
Feedback Sources
Social Media | As reported in 12 UserVoice reviews. Analyzes customer feedback from social media | 69% (Based on 12 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 17 UserVoice reviews. | 86% (Based on 17 reviews) |
