It has a great analytical section for us to really see what type of clients are requesting enhancements Review collected by and hosted on G2.com.
We need a way of posting to everyone and it notify users. We use this for research and without being able to pose a new question, we are very limited in our research.
Users need to be notified when Public Comments are made on an idea they created, commented on, or voted on.
I need to be able to search by Jira ticket number. Having an integration is great but not being able to search by the Jira Ticket number from the admin view makes it hard to find a certain ticket.
As an admin, I need to know what ideas I’ve responded to without having to go through every single ticket. There may be a new comment with an idea that could be helpful to my research or there may be an idea someone has posted that needs my attention but without going through them one by one, I don’t know this.
The integration with Jira needs to break out the number of users and the title. This would help when we have to export our backlog in Jira to see how many people voted on an idea in UV. Right now, we have to manually type this for hundreds of tickets.
When an employee shares an idea from a client, I need it to show the client’s name. I don’t want clients seeing employees' names posting complaints. It is very unprofessional.
Users would like to subscribe and get notifications when someone posts a new idea to a particular category and have no way of doing this. This helps internal team members and external clients who only work in certain areas and want to know when someone posts an idea for the category that fits their job.
I need to have an admin per Forum. In order to be an admin of a particular forum, you have to be an admin for everything now. That does not work organizationally.
Even though the support group is great, it’s only emailing support. Being able to pick up the phone when there’s a problem would be so helpful.
It’s way too easy to click in out of the screen you’re in when you’re replying to an idea from the admin panel and lose all your progress.
We need the ability to archive or deactivate old tickets that haven’t had x number of votes in a certain time. I do not want to delete them but I also do not want to move them to a different Public Status that the users still can see but no longer vote on. I want the history and the ability to activate it again if I choose to. Review collected by and hosted on G2.com.
Video Reviews
A great platform for users to connect with the product feature teams and get answers to queries.
241 out of 242 Total Reviews for UserVoice
Overall Review Sentiment for UserVoice
Log in to view review sentiment.
The UserVoice platform was easy for us to implement, and we integrated it into our partner community to solicit feedback from our dealer partners on their usage of the suite of interconnected digital tools that my team builds and supports for them.
It's also easy for our digital support product team to manage that feedback, demonstrating our responsiveness to their feedback and implementing enhancements that are driven by the highest votes on customer-generated ideas. Review collected by and hosted on G2.com.
We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can generate our own insights from the data using our own BI tools. Review collected by and hosted on G2.com.
UserVoice makes it easy to collect and organize requests from our users. My favorite feature is that CSMs can submit feedback on behalf of a user, so we always have a way to quantify a feature request with the accounts and users that want it. It's then incredibly easy to contact those users when we're working on that feature or need additional information in the process Review collected by and hosted on G2.com.
So far, nothing - we've had it for quite a while, and I haven't found anything I dislike. I wish I were using some of the features more, but that's entirely on me; they provided the enablement. Review collected by and hosted on G2.com.
UserVoice provides an intuitive platform for collecting, organizing, and prioritizing customer feedback. The interface is user-friendly, making it easy for both customers and our internal teams to submit and track ideas. I especially appreciate the reporting tools, which give clear insights into customer needs and help us make informed product decisions. The ability to close the feedback loop by showing users the progress of their ideas has significantly increased user engagement and satisfaction. Review collected by and hosted on G2.com.
While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for reporting could be more robust to tailor reports more precisely to our needs. Lastly, the pricing might be a bit high for smaller organizations, but the value provided makes it worthwhile. Review collected by and hosted on G2.com.
UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it simple to collect feedback and focus on what matters most. The real-time updates and ability to respond to users make it feel like you’re really listening. If you’re serious about building products with user input, it’s definitely worth a try. Review collected by and hosted on G2.com.
The UI looks a bit dated, but the value is still there. Review collected by and hosted on G2.com.
I appreciate its user-friendly interface and how seamlessly ideas flow through the platform. Additionally, I find the features for sharing ideas with internal stakeholders particularly useful, as they allow sharing links with or without requiring a login. Review collected by and hosted on G2.com.
I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks integration with roadmap or development tools (or at least, I’m not aware if this feature is currently available in UserVoice). Review collected by and hosted on G2.com.
Uservoice is intuitive and easy to navigate, even for those with limited technical experience. Appreciate the wide range of features offered including feedback collection, idea management, community building and reporting. Praise to the customer support for supportiveness and helpfulness. It's easy to integrate and easy to implement. Review collected by and hosted on G2.com.
though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues better and help resolve for the future. Review collected by and hosted on G2.com.
As a CSM I enjoy how the UserVoice chrome extension allows me to submit customer product feedback directly within my workflow. Review collected by and hosted on G2.com.
While the feedback entry workflow is straight forward and seamless, I can't speak to the admin work of sorting feedback submissions on the backend. Review collected by and hosted on G2.com.
Being able to view (and connect with) users who have left feedback. Review collected by and hosted on G2.com.
It can be a little difficult to navigate at times, especially if the product portfolio of a company is large. Review collected by and hosted on G2.com.
