I love being able to pull in analytics and see the whole picture of who is asking for help. Also, the integrations are so helpful. We link everything to Jira and to be able to see everything is helpful. Their email support team and CSMs are very nice and helpful. When we were in a bind and had to implement this fast, they did an amazing job of making sure that happened. I will always be grateful to Jake, our CSM, for his help with that and for Adam, our sales manager, for that. Review collected by and hosted on G2.com.
1. There's no way to see what you've done as an admin and what needs to be done without going to each individual post. This matters when you care about following up on items posted and want to ask more questions. You don't know if you've done that to anything without clicking on each item separately.
2. Public Comments don't email people that voted or posted on an idea.
3. There's no way to post a question for your users on a new post and have it notify people.
4. You can't move comments to another idea or to a separate, new idea. If a customer wants to submit an idea through an employee, the employee's name shows as who posted it unless you create an export to import in.
5. There's also no phone support to call if something bad happens and you need immediate help.
6. It isn't always clear what to do with new enhancements and how they can help you.
7. When responding to an idea on the admin panel, it's very easy to click on something else, which will close that screen and lose everything you've typed.
8. If you want a different forum, you can't have a separate admin for it. They have to be admin of everything.
9. You can't archive old ideas that you want to keep but no longer keep active. Either you can delete them or create a different public status, which still leaves the users seeing them but doesn't let them vote on them. I need some of them to be inactive if they haven't received too many votes after a certain amount of time.
10. Users can't subscribe to categories they're interested in seeing other posts about. Review collected by and hosted on G2.com.
Video Reviews
A great platform for users to connect with the product feature teams and get answers to queries.
241 out of 242 Total Reviews for UserVoice
Overall Review Sentiment for UserVoice
Log in to view review sentiment.
The UserVoice platform was easy for us to implement, and we integrated it into our partner community to solicit feedback from our dealer partners on their usage of the suite of interconnected digital tools that my team builds and supports for them.
It's also easy for our digital support product team to manage that feedback, demonstrating our responsiveness to their feedback and implementing enhancements that are driven by the highest votes on customer-generated ideas. Review collected by and hosted on G2.com.
We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can generate our own insights from the data using our own BI tools. Review collected by and hosted on G2.com.
UserVoice makes it easy to collect and organize requests from our users. My favorite feature is that CSMs can submit feedback on behalf of a user, so we always have a way to quantify a feature request with the accounts and users that want it. It's then incredibly easy to contact those users when we're working on that feature or need additional information in the process Review collected by and hosted on G2.com.
So far, nothing - we've had it for quite a while, and I haven't found anything I dislike. I wish I were using some of the features more, but that's entirely on me; they provided the enablement. Review collected by and hosted on G2.com.
UserVoice provides an intuitive platform for collecting, organizing, and prioritizing customer feedback. The interface is user-friendly, making it easy for both customers and our internal teams to submit and track ideas. I especially appreciate the reporting tools, which give clear insights into customer needs and help us make informed product decisions. The ability to close the feedback loop by showing users the progress of their ideas has significantly increased user engagement and satisfaction. Review collected by and hosted on G2.com.
While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for reporting could be more robust to tailor reports more precisely to our needs. Lastly, the pricing might be a bit high for smaller organizations, but the value provided makes it worthwhile. Review collected by and hosted on G2.com.
UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it simple to collect feedback and focus on what matters most. The real-time updates and ability to respond to users make it feel like you’re really listening. If you’re serious about building products with user input, it’s definitely worth a try. Review collected by and hosted on G2.com.
The UI looks a bit dated, but the value is still there. Review collected by and hosted on G2.com.
I appreciate its user-friendly interface and how seamlessly ideas flow through the platform. Additionally, I find the features for sharing ideas with internal stakeholders particularly useful, as they allow sharing links with or without requiring a login. Review collected by and hosted on G2.com.
I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks integration with roadmap or development tools (or at least, I’m not aware if this feature is currently available in UserVoice). Review collected by and hosted on G2.com.
Uservoice is intuitive and easy to navigate, even for those with limited technical experience. Appreciate the wide range of features offered including feedback collection, idea management, community building and reporting. Praise to the customer support for supportiveness and helpfulness. It's easy to integrate and easy to implement. Review collected by and hosted on G2.com.
though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues better and help resolve for the future. Review collected by and hosted on G2.com.
As a CSM I enjoy how the UserVoice chrome extension allows me to submit customer product feedback directly within my workflow. Review collected by and hosted on G2.com.
While the feedback entry workflow is straight forward and seamless, I can't speak to the admin work of sorting feedback submissions on the backend. Review collected by and hosted on G2.com.
Being able to view (and connect with) users who have left feedback. Review collected by and hosted on G2.com.
It can be a little difficult to navigate at times, especially if the product portfolio of a company is large. Review collected by and hosted on G2.com.
