UserGuiding Reviews & Product Details

What I like best about UserGuiding is how it goes far beyond onboarding flows. Over time, I’ve started exploring more of the platform's functionalities, especially the Resource Center and Knowledge Base, which have become essential in delivering contextual help to users without interrupting their journey. I’ve also started experimenting with Surveys to gather feedback directly within the product, which is helping us better understand how users interact with specific features.

Another great aspect is the flexibility it offers for more advanced use cases. By calling UserGuiding components directly through HTML, we've been able to customize the experience with the help of our development team, integrating guidance and resources more deeply into our platform’s interface.

We've encountered a few occasional issues along the way, but they were all resolved using a combination of internal development support, the platform's help center, and UserGuiding’s own support.

On the technical side, implementation has remained simple and smooth, and the troubleshooting tool continues to be useful for identifying potential issues early. The support team is consistently excellent — responsive, thoughtful, and really committed to helping. The AI-powered chatbot does a great job of understanding the product and pointing you in the right direction, but what really stands out is the human support. When we hit a more complex issue, the team took ownership and got it solved quickly and effectively.

Overall, UserGuiding has grown into a strategic tool for us, bridging UX, support, and product — and helping us deliver a better, more intuitive experience to our users. Review collected by and hosted on G2.com.

How MAU works, and how it stops everything when it reaches the maximum that was contracted. This blocking behavior is somewhat abusive and breaks what was agreed upon. The proper approach should be to deliver the materials up to the contracted MAU limit, ensuring that the service remains consistent with the terms established. That said, we were able to solve our MAU issue after correctly implementing user tracking and waiting a few weeks for the MAU count to reset and "clean" itself based on the proper usage.

Additionally, while the AI support chat is helpful and often provides useful guidance, it does occasionally get things wrong or fails to solve more specific issues. It might benefit from more targeted training or refinement. It’s definitely useful, but still not quite at 100%. Review collected by and hosted on G2.com.

UserGuiding is a super helpful tool when needing to onboard new customers or presenting your current customers with changes made on the website.

As a software company we need to ensure that our customers are aware of new features and updates to the site, and here UG has been a great tool. We can choose what to expose what kind of user group with, how many times they should see it, what they would need to do to complete certain tasks etc. And it is super easy to integrate!

And when you've hit the wall trying to do something, they have an amazing support team, where I had great help from Simay. Review collected by and hosted on G2.com.

It can be hard figuring out, what is not working if you have published a guide and it won't show on the website. The whole part of figuring out what's missing can take a long time, despite very good videos in the Academy-section. Review collected by and hosted on G2.com.

Ease of creating new guides, or making adjustments and all the support we have with the support team. The tool helps to positively impact our customers' experience, and the idea is to continue using the tool to assist in converting our customers, the cost reduction it can bring is incredible.

Previously, we conducted low-touch onboarding and couldn't serve all new customers, but today with the tool, this is very smooth.

In addition to having support options in various languages; always attentive to any questions or issues raised. The product always seeks to evolve. Review collected by and hosted on G2.com.

I think there could be a way to move the RC button to where we think is best on the screen, because many times these buttons on the side of the system end up going unnoticed; unfortunately, this is not possible yet.

And also the reports for data analysis, this could be more practical within the userguiding, today to follow each created segment I need to go one by one and guide by guide to analyze all the interactions. Review collected by and hosted on G2.com.

UserGuiding is a Game-Changer for User Adoption!

UserGuiding has been an absolute game-changer for our user adoption process. The platform makes it incredibly easy to create interactive walkthroughs, tooltips, and onboarding flows—all without needing a developer.

What I love:

✅ Super intuitive, no-code setup

✅ Smooth onboarding experience for new users

✅ Great customization options to match our branding

✅ Responsive and helpful customer support

Since implementing UserGuiding, we’ve seen a noticeable improvement in user engagement and feature adoption. If you're looking for a sick user adoption tool that actually delivers, this is it! 🚀

Highly recommend! Review collected by and hosted on G2.com.

Its a natural fact in SaaS, but some bugs are there that can be fixed with Review collected by and hosted on G2.com.

UserGuiding for me is a a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs.

Another highlight for us is its customization and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement. Review collected by and hosted on G2.com.

UserGuiding can sometimes feel limited in customization, especially when compared to more advanced onboarding tools. Additionally, the performance can be inconsistent, with occasional lag or slow loading times affecting the user experience. Which does not appear regularly Review collected by and hosted on G2.com.

UserGuiding has significantly streamlined our onboarding process by providing interactive guides and intuitive tools. It’s incredibly easy to set up, and the analytics provide clear insights into user engagement. The ability to customise guides to match our branding adds a professional touch, and the support team is always helpful and responsive. Review collected by and hosted on G2.com.

Honestly, there's very little to dislike. However, it would be great to see even more advanced customisation options and a few additional templates to make creating guides even faster. Review collected by and hosted on G2.com.

After significant research and extensive testing into onboarding products for our new SaaS product, we decided on Userguiding after understanding their product to be the best out of the bunch. With AI chatbot integration, seamless checklists and significant segmenting they blew the competition out of the water.

The customer support so far has been incredible, with help whenever we have asked.

With a line of code it was very easy to implement for our developers within the product. Review collected by and hosted on G2.com.

Not a lot of dislike for the product to be honest, everything has been very easy to get a grasp of and implement. Review collected by and hosted on G2.com.

I've been looking for a product like this for years. Instead of making videos and screen shot walk throughs that go out of date, simply walk customers through your application. Seems easy, but there is a tone of nuance like first time customers vs returning, power users vs occasional users. This makes the how do I.... questions go away. Yes your app should be super easy to use but lets be real, no matter how good your UI, customers always have questions.

Implemenattion was pretty straight forward. We integrated the system easily so we could do targeted support on the target pages to avoid overwhelming customers.

The Customer Support team at UserGuiding has been very patient and helpful. They are located across the globe so we can get help whenever needed. Review collected by and hosted on G2.com.

I'm not sure how the usage base pricing will go. Tracking users in a 30 day window seems like unecessary complication and hard for me as a customer to reconcile. UserGuiding is very transparent showing you users at a glance. We will see how that goes.With that I believe the pricing is fair for all they provide. Review collected by and hosted on G2.com.

Userguiding impresses with its practicality and usability. Being no-code, we were able to integrate and deploy it in our software in just a few days. The tour assists us in launching new features and also in promotions. We centralized all our help materials in the knowledge base, and this has greatly facilitated our daily routine. It is highly customizable and always brings innovations and improvements, the support is excellent, assisting us with agility. Review collected by and hosted on G2.com.

Userguiding does not allow the separation of materials by container in the knowledge base and resource center, which makes it difficult to implement in more than one software with the same account. Review collected by and hosted on G2.com.

Working in Customer Success, I always faced the issues of effectively inviting customers to Webinars, get them to use new features, and master navitgating through our product.

With UserGuiding we now found a tool that enables us to improve in all three of those categories - we had up to three times as many webinar registrations through hotspots, customers that basically oboarded themselves through guides, and just a generally higher adoption. Review collected by and hosted on G2.com.

We had some issues when initially creating the segments that we wanted to use, which were quickly fixed with the support though.

In general it would be great to have a bit more fine tuning done on the segment builder, but it works and does its job. 🤝 Review collected by and hosted on G2.com.