UserGuiding Pros and Cons

It works. I have used other platforms in the past that were very glitchy. With UserGuiding I setup a segment and the flows and guides show up as I expect. I love the resource centers so we can serve up customized content to different segements for personalized onboarding. We have already gotten some great feedback from the surveys as well. Review collected by and hosted on G2.com.

No major issues so far. I have already sent their team some feedback on minor changes, and they were appreciative and receptive of that. There was a small bug that was fixed and now all is great. Review collected by and hosted on G2.com.

- Praticidade de inserir mensagens e alocá-las em locais específicos.

- Realizar pesquisas. Review collected by and hosted on G2.com.

De modo geral, não tenho nenhum ponto que me cause insatisfação com a plataforma Review collected by and hosted on G2.com.

All of our company's use cases at different levels of complexity were attended to in a simple way for learning, the more complex business particularities were quickly instructed by very fast customer service support with very good technical knowledge! Review collected by and hosted on G2.com.

In general, my experience was great, there could have been more automated features that would make learning the tool easier in more complex use cases, but this is entirely handled with ease and support from the support team. Review collected by and hosted on G2.com.

Our team always aimed to improve UX on our platform and be our marketing efforts better. However, enabling real-time communication with users has been a lot of challenge with engineering issues, specially its costs. Now, we know User Guiding is a simple, marketer-friendly, and cost-effective solution that our engineering team could easily implement, and we really like that. Review collected by and hosted on G2.com.

We would like User Guiding to edit user information in bulk via the API, as the currently they only allow to update only 1 user at a time (although bulk reads are supported). Additionally, We would like using bulk editing via API to be excluded from the billing system that higher MAU usage would otherwise increase costs., as we need to list up user information at first. Review collected by and hosted on G2.com.

UserGuiding offers a compelling package for businesses looking to enhance their user experience. The software's support team is highly responsive and helpful, ensuring users can quickly resolve any issues. Pricing is reasonable, especially when used on a single domain, offering good value with unlimited guides, hotspots, and checklists included in certain plans. The platform excels in personalization and user identification features, making it easier to tailor content to specific users. Implementation is straightforward, and the software provides a variety of templates for guides, hotspots, and surveys, streamlining the creation process for users. Review collected by and hosted on G2.com.

Despite its strengths, UserGuiding does have some limitations. The survey functionality is somewhat restricted, which may be a drawback for businesses heavily reliant on detailed user feedback - for us this wasn't an issue. Review collected by and hosted on G2.com.

The ease of implementing it in applications, just copy the script and configure the necessary information

The ease of creating interaction with the user, which saves us a lot of time and frees us from implementations and Support response speed Review collected by and hosted on G2.com.

There is a lack of freedom to customize the user journey guide, but what already exists is enough to satisfy us. Review collected by and hosted on G2.com.

The usability of UserGuiding is excellent. Today, my main use of the platform is focused on campaigns targeting the customer base, driving cross-sell and up-sell opportunities. Review collected by and hosted on G2.com.

It doesn't have integration with Salesforce, which creates a bit of extra work to export the information to Excel and process it before importing it into Salesforce. Review collected by and hosted on G2.com.

We started using UserGuiding with the goal of making our tool increasingly "plug and play." The tool allows us to create tutorials, tracks, checklists, draw attention to specific points, and segment views, which has helped us a lot. The interface is intuitive and easy to use, making it simple to create guides without the need for technical knowledge. No integration is needed, just download an extension on Google Chrome.

So far, my experience with UserGuiding has been positive. The tool makes it easy to create interactive guides that improve the user experience and reduce the need for customer support. I am pleased with the initial benefits and optimistic about its long-term impact. Review collected by and hosted on G2.com.

CSS depends on the HTML fields having an ID; it is not possible to skip to a specific step based on interaction rules, only via a button. Review collected by and hosted on G2.com.

Userguiding offers lots of interesting features. The platform is easy to navigate. Good customer support! Review collected by and hosted on G2.com.

Some guides don't seem to deactivate right away, so this part could be improved but overall we are satisfied. Review collected by and hosted on G2.com.

I used this app for only two weeks. There is a learning curve, but there is also support people that helps you. After getting the hang of it, it was smooth sailing. I set up Userguiding on my app and it is working perfectly well! It is easy to integrate and easy to use and implement. Our clients use it a lot! Review collected by and hosted on G2.com.

The bottom, up, left, right sections whilst customizing boxes are showing the exact opposite. That can be fixed. Thanks. Review collected by and hosted on G2.com.