UserGuiding Pros and Cons

The ease of use and self explanatory pieces you can utilize to enhance your entire operation. I like the new ai assistant as well as the resource center and how we can embedd things we build here into our app and website. Review collected by and hosted on G2.com.

Nothing so far, customizations are great! Review collected by and hosted on G2.com.

UserGuiding is very simple to use and implemente. It easy to connect elements to guide and follow the satisfaction of users along the journey. With new modules available like the product update page and FAQ, we generated more ideas to increase the connection with our users.

The customer support is great an manage issues quicly. Review collected by and hosted on G2.com.

Technicaly, it can be difficult to manage a huge set of guides. If you manage items in pre-prod and prod and have more than one langage to adress to personalize the experience. It can be hard to stay organize. Review collected by and hosted on G2.com.

Once enabled on your site, UserGuiding is easy to enable and modify to your liking. We primarily use UserGuiding to supplement our new user onboarding, and to keep our Knowledge Base avaialble to our users in-app, reducing the need for them to search externally for information. Review collected by and hosted on G2.com.

When multiple users are managing changing in UserGuiding, there's not a way to only publish some changes, it must be all unpublished changes. Review collected by and hosted on G2.com.

Was researching through a few options which would allow us to quickly ramp up both documentations and in-app site walkthroughs

- easy to use

- Clear

- Nice features

- Nice customer support

- Easy integration Review collected by and hosted on G2.com.

- Needs a more comprehensive support in the text editor

- Needs a more customization support when coming to theming ability Review collected by and hosted on G2.com.

UserGuiding leverages its own tool for onboarding customers, effectively showcasing the platform's capabilities. The tool delivers on its promises, offering a strong number of features that meet most needs. Additionally, their customer support is excellent; we have a dedicated customer success representative who responds quickly and resolves issues efficiently. Review collected by and hosted on G2.com.

I believe the platform's ease of use could be improved, as it feels somewhat challenging to navigate and fully grasp, even with my engineering background. While the tool delivers on its promises, incorporating more AI-driven functionalities would enhance its usability and overall potential. Review collected by and hosted on G2.com.

It is super easy to use for creating product tours and onboarding flow and no coding is needed. The interface is straightforward, so I can set up interactive guides without relying on developers, which is a big plus.

What impressed me is the customer service. They’re quick to respond and super helpful, ensuring any issues get sorted quickly. Overall, it’s a great tool for anyone looking to effortlessly improve their user onboarding process. Review collected by and hosted on G2.com.

It would be really helpful if product updates could be integrated directly into the app, so users can view them without needing to leave the tool or access an external page.

At times, hotspots may encounter occasional minor display glitches, and targeting HTML elements can be a bit challenging during the implementation. Review collected by and hosted on G2.com.

What I like most about userguiding is that it is a ready to use solution. This means I don't have to take time from my dev team and I avoid countless meetings and iterations in creating what userguiding provides so efficiently. The product is easy to use and provides overall great customer experience. Ideal for a Saas company that want clients to be autonomous inside the product. Also, it's easy to modify the onboarding and hotspots as we also modify our offer. Review collected by and hosted on G2.com.

I think the initial understanding of container codes is somewhat difficult for a non technical person. However they provide all the support necessary and are super helpful! Review collected by and hosted on G2.com.

As a small startup, with no product marketer, it was hard for us as founding team to market our product features well.

We evaluated multiple option, and chose userguiding because of a competitive price they were offering and ease of use of their ui.

After using it, I as a founding member feel confident about our product, we're seeing more adoption.

It is easy to use, and the support is prompt.

It works well on mobile screen as well, which is our main use case. Review collected by and hosted on G2.com.

Pricing is a bit pinching as a startup based in India. Review collected by and hosted on G2.com.

Userguid provides us with a specific mode to connect with our customers. Guides, NPS, and Hotspot are the most used features, and personalization enhances the connection with our customers. Review collected by and hosted on G2.com.

When we reach 50k MAU, UserGuiding penalizes our usage model, affecting the visibility of new users. This is detrimental to our business model, which is seasonal. Review collected by and hosted on G2.com.

We are integrating UserGuiding to help customers navigate our self-service modules. We are able to have automated and personalized communicaton with our accounts, along with a learning library to help them improve their self efficiency while using the panel. UserGuiding will help us communicate with our accounts in a much quicker and practical way and it will reduce our training and onboarding periods significantly. Review collected by and hosted on G2.com.

Nothing particular. We are happy with what we have seen so far. Review collected by and hosted on G2.com.