UserGuiding Pros and Cons

Everything! Options to create pop-up, guided tours, NPS survey, product update, knowledge base. Review collected by and hosted on G2.com.

Everything is very useful, the only thing I wanted is the option to create more than one knowledge base and product update, for those who have more than one system, this is something very fundamental. Review collected by and hosted on G2.com.

We use UserGuiding daily to track over 40,000 MAUs. The tool is very user-friendly, with information presented clearly and concisely on the page. What I use the most are the Guides and Surveys. The customization of the Guides is very useful, allowing us to match the guides with the company’s internal colors and branding. The support team is usually quick to resolve any issues. Its implementation is quick and easy, and can be done by a designer without the need for a developer, just like its integration. Review collected by and hosted on G2.com.

The surveys could offer more customization options, similar to what is already available with the Guides. Review collected by and hosted on G2.com.

The ability to preview and test guides before they go live is awesome. It’s nice knowing exactly how everything’s going to look and work before it hits our users. Review collected by and hosted on G2.com.

Setting up third-party integrations wasn’t super straightforward at first. The support team was really helpful, though, so it wasn’t a big deal in the end. Review collected by and hosted on G2.com.

I love that we can create custom onboarding flows for different user groups. Personalizing the experience has been huge for our retention rates, especially for new customers. Review collected by and hosted on G2.com.

I wish there were more templates tailored to different industries. The ones available are good, but a little more variety would be nice. Review collected by and hosted on G2.com.

UserGuiding allows us to manage the many aspects of what we wish to tell our users about our software inside the software itself. Training, short "how to" guides, product updates, Online Help etc. etc.

The tool is extremly easy to use from an admin point of view as well as guides are easy to set up. The implementation is a breeze, integration with our code is well explained and easy to share and the few times we needed support we found a friendly, knowledgable and enthusiastic support team member. Review collected by and hosted on G2.com.

Not something I can attribute to UserGuiding but in general, it is important to embed the USerGuiding maintenance well in your development process. When your software is in development and elements that you've used in your guides change, you should update these in UserGuiding as well. A clear effect of using an embedded guidance tool. Review collected by and hosted on G2.com.

We love UserGuiding as an onboarding and support tool for our clients for a number of reasons:

- It was very easy to set up on our end within the dashboard

- The guide creation UX from an admin perspective is amazing!!

- This tool requires little to no technical knowledge to get started

The support we've received from the Userguiding team has been incredible and very helpful. We reviewed a variety of different platforms, but we are glad we settled with Userguiding. Review collected by and hosted on G2.com.

I wish admins on the account could change their own password! The sole account owner has to make any changes. Review collected by and hosted on G2.com.

My involvement with UserGuiding has revolved mostly around a Customer Onboarding Checklist that our company has been developing. Based on my involvement with these efforts, UserGuiding has been a great solution! We have been able to formulate a plan around the implementation and the only roadblocks we've run into have been outside of UserGuidings control, so UserGuiding has been great! Review collected by and hosted on G2.com.

I cannot say that there is anything I dislike. Although I have not explored all the ins and outs of UserGuiding, my experience up to this point has been great! Review collected by and hosted on G2.com.

UserGuiding is simple to install and once you have their code running, you can set up a product tour, build a knowledge base or publish a product update in a few minutes.

Their user segmentation, triggers, and targeting are very straightforward. My favorite part is the resource center, which acts as a user's help center and can be connected with Zendesk, showing matching articles.

Furthermore, UserGuiding is evolving to be an all-in-one platform for user engagement and will be no surprise to me if it moves in the direction of a customer service platform. Review collected by and hosted on G2.com.

I miss more complexity in the guides, such as ramifications and conditionals. This makes the guides too linear and for more sophistication, you have to use more than one guide linked to another, which is one of the price drivers. It feels like years since the last update in these features.

The webhooks could be more flexible, allowing us to select what fields we want to send or at least send the user email through it.

Finally, the platform is constantly evolving and adding new features, which is great, but some of the core functionalities (like the aforementioned) still need more refinement. Review collected by and hosted on G2.com.

I like how easy anyone on my team can set up new guides or hotspots even without previous technical knowledge, freeing up a good time of our Product and Tech team Review collected by and hosted on G2.com.

I wish I could integrate with Gitbook, where our knowledge base is today, and I have to set up article by article inside UserGuiding in order to show it on the help center Review collected by and hosted on G2.com.

UserGuiding makes it incredibly easy to create interactive onboarding experiences without needing to dive into complex coding. The drag-and-drop interface is intuitive, and the templates save a lot of time. I particularly appreciate the analytics feature, which gives valuable insights into user engagement and areas where onboarding can be improved. Its ability to target specific user segments with customized walkthroughs is also a big plus. Review collected by and hosted on G2.com.

While UserGuiding is a strong tool, its user interface occasionally feels a bit clunky, especially when dealing with more intricate workflows. Additionally, there have been moments where changes I made didn’t reflect immediately, which disrupted my process. I’d also like to see more flexibility in customization options for advanced use cases. Finally, the pricing can feel a bit steep compared to competitors with similar features. Review collected by and hosted on G2.com.