UserGuiding Pros and Cons

I really like how intuitive the interface is. I can whip up a new guide or tweak an old one in just a few minutes. And the changes go live instantly, which is a huge bonus when you’re trying to be responsive. Review collected by and hosted on G2.com.

The editor can be a little slow when you’re working on really large onboarding flows. It’s not a dealbreaker, but it’s something to keep in mind for more complex setups. Review collected by and hosted on G2.com.

Userguiding has broken down the whole process of onboarding into pretty much everything you need - and they've even expanded to other parts of the customer lifecycle - like handling support. They integrate with other tools, but they also give you options to just use their out of the box options too. Review collected by and hosted on G2.com.

They have a lot of self-help tools and resources, but it would be nice if they could help a little on the initial consultation of how to think about onboarding, for non-experts. They do offer this for higher tiers though. Review collected by and hosted on G2.com.

Userguiding provides exactly the functionality we were looking for in creating an interactive walkthrough on-boarding experience for our software subscribers. Very easy to use with a short learning curve. Userguiding is versatile in that it provides creation of walkthroughs, new product and new feature announcements and has the ability to help us support our users through the development of a knowledge hub and resource center. Review collected by and hosted on G2.com.

At times, we like to highlight a particular section of our web app during a walkthrough guide. While the tooltip can provide this, it can be difficult sometimes to place the tooltip without interfering or obstructing the underlying web content, since the tooltip has to point to the selected area. Perhaps the custom CSS Selector can assist with this, but that involves identifying the proper ID code, which can become a little complex. Review collected by and hosted on G2.com.

Easy to configure and create guides, points of attention and even surveys that are very valuable because they have direct contact with the people who use the platform. Editing also becomes easy once you understand the tool and a positive point is that you can edit any communication that is already active. There are several configuration options and it allows you to use it both for communication through the product and to create entire onboarding flows. If you have a well-structured user base, it is very simple to create user segments and configure specific guides.

Every new update in our product we already count on User Guiding to work the product marketing and engage the users. Review collected by and hosted on G2.com.

So far I haven't found any point to comment on. Review collected by and hosted on G2.com.

I've been using UserGuiding for a bit now, and honestly, it’s made onboarding new users so much easier. The whole process is super smooth and straightforward, which has saved us tons of time. But what I love most is how it helps keep users engaged right from the start. It’s got all these neat features that keep users involved and informed, which has really helped with retention.

Oh, and I can’t forget to mention their support team! They’re seriously fast. Anytime we’ve had an issue or even a small question, they respond in no time with clear, helpful answers. It’s honestly rare to find support this good in a SaaS product.

So yeah, if you’re after a tool that makes onboarding simple, keeps users engaged, and has awesome customer support. Review collected by and hosted on G2.com.

It definitely has some powerful features, I have to say the user interface feels a bit too complicated. Navigating through the platform can be confusing at times, and it’s not always clear where to find certain tools or options. It took me a while to get the hang of things, and I’ve noticed that new users often struggle with it too.

Don’t get me wrong, once you figure it out, the product does what it promises and works really well. But I think a simpler, more intuitive design would go a long way in making the overall experience better. Hopefully, the team will focus on streamlining the interface in future updates.

If you’re someone who doesn’t mind a bit of a learning curve and need the features it offers, UserGuiding is still a solid choice. But if you’re looking for something with a super easy and clean interface, it might take some getting used to. Review collected by and hosted on G2.com.

Userguiding capabilities are extremely flexible and easy to configure. I was able to learn the product pretty quickly and add it to our system, helping our customers with guidance, tooltips, and a resource center for onboarding.

Moreover ,their customer support is fast and helped me many times in person, not just providing me documentation but providing actual support up until my case was solved. Review collected by and hosted on G2.com.

Nothing I dislike. Really no downsides I can notice. Review collected by and hosted on G2.com.

The integration was quick and easy. The admin panel interface is very user-friendly and easy to manage. Being able to modify guide screens in a modular way allows us to create custom solutions for different purposes. The customer support is fast, highly knowledgeable about the product, and their solutions are always spot on. Review collected by and hosted on G2.com.

It could offer a more responsive experience, as there are issues with mobile and tablet compatibility. On the web interface, the navigation buttons sometimes get hidden under sections of the website on screens with different resolutions, making them invisible. Review collected by and hosted on G2.com.

What I like most about UserGuiding is how easy it is to use. You don’t need to be a tech expert to create step-by-step guides, and the interface is very intuitive. The drag-and-drop editor makes building in-app guides quick and simple. It also provides great templates that can be customized, and the platform works well with many different tools. Another thing I appreciate is the analytics feature, which helps track user activity and improve onboarding processes. Review collected by and hosted on G2.com.

One downside of UserGuiding is that the pricing could be more affordable, especially for small businesses. Also, the customization options are a bit limited, so if you want to create highly personalized guides, it might not be ideal. Some integrations can be tricky to set up, and for users looking for more advanced features, the platform might feel a bit basic at times. Review collected by and hosted on G2.com.

From the start, have consultants based in Brazil turned the onboarding experience esier and gave us more confidence to move foward. Beyound that, the plataform exceeded my expectations with the onboarding personalization for different kind of users and also new features like the AI Chatbot that gave me the feeling that Userguiding is always improving the product and also the user experience. Review collected by and hosted on G2.com.

I don't have to much complaints for the product at the moment but the limit of users was a problem because even "viewer users" is limited and i couldn't give visibility for some areas that was interest to understand better how Userguiding works. Review collected by and hosted on G2.com.

I'm a long time user and fan of UserGuiding. Initialy, it was implemented to be our tool of choice to guide new users throughout our product. Then, we started using it to measure our customer satisfaction by the NPS survey.

Currently, I see UserGuiding evolving to be much more than its name reveals. The new Product Updates and Knowledge Base features points to a future where it can be an all-in-one customer servicea platform than a simple point-and-click guide builder. Review collected by and hosted on G2.com.

The product is evolving, but the analytics features are its biggest Achilles' heel. Its hard to gather the right data, get insights and even understand what is being shown.

Another issue is the lack of a mobile version. Our product has an app with which we can't use UserGuiding to help our users as well. If the future is mobile, UserGuiding is really falling behind. Review collected by and hosted on G2.com.