UserGuiding Pros and Cons

The drag-and-drop editor is such a lifesaver. I’m not a developer, but I can still create tutorials and onboarding flows without asking for help from our tech team. It’s easy, fast, and gets the job done. Honestly, it’s made my life so much easier. Review collected by and hosted on G2.com.

At first, figuring out the advanced features was a bit confusing. The documentation helped, but it did take some trial and error. Now that I’ve got the hang of it, though, it’s smooth sailing. Review collected by and hosted on G2.com.

Acredito que o UserGuiding nos da a liberdade de comunicar com nossos clientes de diverssos jeito. O que nos incentiva a sair da caixa e criar coisas novas. Review collected by and hosted on G2.com.

A única coisa que eu acho muito complicado do Userguiding é o MAU. Não temos uma visão clara da quantidade de usuários que sempre acaba estourando o valor. E quando vou pedir uma informação, cada um fala uma coisa diferente. Review collected by and hosted on G2.com.

I've been using UserGuiding over the last year and it has definitely drastically changed in all of the features that it offers. We originally purchased Userguiding to replace Beamer with our in-app messaging capabilities but have also found high value with the walkthrough guides, resource centers and surveys. It's been very easy to use with minimal errors/bugs. It typically only takes me a few minutes to put up a userguiding and publish it and immediately have an attractive, on brand, in app message/walkthrough appear in our app. I really love the segmentation capabilities and the versatility of the walkthroughs themselves. We've used them for conference workshops in tandem with the resource centers and checklists which increased our adoption by 20%, and we've also been able to utilize them as a temporary knowledgebase (Userguiding has their own now) where we embedded documentation and videos in the walkthroughs so that users didn't have to leave the site to access the resources. I'm a big proponent of Userguiding and found it superior to Pendo and Walkme especially when it comes to the learning curve and ease of use.

Please keep it up with the updates and listening to user feedback. It would be great to see an option for a user feedback loop in Userguiding that could integrate with Jira and Hubspot. I also would love to see more customization options with the design elements when it comes to how we launch resource centers/design walkthroughs.

So far it's been excellent and I've been very happy with it. (so have my bosses) Review collected by and hosted on G2.com.

I wish when it came to the changelog and knowledgebase functions, it could be set up to be accessed only by Single Sign On users since our site is for internal use only and we don't want it to be public facing.

I'm looking forward to seeing more sophisticated and granular reporting on the analytics.

While support is really responsive, they tend to be chat and email only which can make it difficult when I've accessed all their (amazing and very informative) learning materials and am still experiencing an issue - but again, issues are very rare and I've only had to contact support twice in the year that I've been with Userguiding. I would love the option to jump on a call if the back and forth on email is too extensive. Review collected by and hosted on G2.com.

User Guiding is a great product; it does exactly what it promises. We had an easy integration of the tool within our platform. Whenever we encountered an issue, we received prompt support, which is both fast and easy. The segmentation creation can be handled by other teams without the need for development, making it easier when we need to send quick communications to customers. We were also able to track actions, which helps with traceability and product metrics. Review collected by and hosted on G2.com.

I encounter some difficulties with the filters to validate the traceability and metrics. Review collected by and hosted on G2.com.

The best thing about user guiding is how intuitive it is for the admins to set everything up and to the end user the results look great.

The Knwoledge Base feature is so easy to set up and add to. Our clients love how easy it is to access help articles.

The support is fantastic. Ther's always someone available to help. Review collected by and hosted on G2.com.

There could be an option for hotspots to display without having to click the icon first. More like a label. Review collected by and hosted on G2.com.

What I like the most about UserGuiding is how easy it has been for our team to get up and running. The visual builder has been a game-changer for my team. No more trying to figure out complex coding or css. It is easy and quick to preview and edit on-the-fly and then publish for our members. Review collected by and hosted on G2.com.

We are still exploring all that UserGuiding has to offer, and the least favorite item if I am forced to come up with something, is our restrictions on User Segmentation. While segmentation is absolutely doable, the level of granularity we would need for our business is a bit of a speed hump for us. Review collected by and hosted on G2.com.

Our account manager Kemal, was extremely helpful in setting up and reviewing our onboarding journey. Their support team was always available for us 24/7 whenever we experienced a minor issue. Review collected by and hosted on G2.com.

I would have loved to see more details about the completion rates of checklists and guides (such as the specific step the users dropped off etc.) Review collected by and hosted on G2.com.

UserGuiding makes it incredibly easy to create interactive onboarding flows and tutorials for our platform without needing technical expertise. The drag-and-drop interface is intuitive, allowing our team to deploy user guides and walkthroughs in minutes. The platform’s segmentation capabilities let us tailor guides for specific user groups, improving engagement significantly.

UserGuiding has helped us address the challenge of educating new users quickly and effectively. With step-by-step tutorials, we’ve drastically reduced support queries related to onboarding. Review collected by and hosted on G2.com.

There’s so much to love, but adding more advanced customization options could make it even better! Review collected by and hosted on G2.com.

We've been using this SaaS tool for a while and it has exceeded our expectations with its intuitive interface and robust feature set. The real-time data visualization is particularly impressive and helps us make quick, informed decisions. The learning curve is minimal, so our team was able to hit the ground running. While there are still a few features we need, the product team assured us that they're already in development and will be released soon. Overall, we're very pleased and would definitely recommend this tool. Review collected by and hosted on G2.com.

While the tool generally meets our needs, there were a few advanced features we found to be missing. This sometimes meant having to rely on alternative solutions or manual workarounds. Review collected by and hosted on G2.com.

As Chief Customer Officer for a SaaS, our team is frequently using UserGuiding to provide onboarding resources, guides and information to help our users get the most out of our tool.

They offer a great set of functionalities that are intuitive and easy to use, and their support team is always reactive and helpful whenever we reach out. Special thanks to Felipe and his team! Review collected by and hosted on G2.com.

Not much to complain here. The only thing I would like to see improved is the localization process, which can be time consuming when in need to to updates. Review collected by and hosted on G2.com.