UserGuiding Pros and Cons

The ease of use of the system has been executed near-flawlessly. I love the customizability options that they offer, and if they don't get you quite 100% the way there, they have a great CSS editor to get it fully tailored to your brand. I use UserGuiding about every day, and there is so much that they offer! It has been so easy to implement into our code, and so far it tracks very well! The support team is amazing! They are very responsive and thoughtful, and it is clear that they care about your ticket! Review collected by and hosted on G2.com.

My only issue with the software is that the pages crash sometimes. I've had days where I would have to reload the page due to a crash about 4-5 times. Other than that, it has been a pretty smooth ride! Review collected by and hosted on G2.com.

I have been using UserGuiding so actively and they are so user-friendly and solution-oriented, making it easy to navigate and implement. The support team is highly responsive, providing quick and efficient results. Additionally, whenever I had a question, I received very fast and helpful support, which made the experience even better.

We were able to go live in approximately two months. Review collected by and hosted on G2.com.

Overall, my experience has been great, but it would be even better if we had more flexibility in customizing the shape and design of the guide steps. Review collected by and hosted on G2.com.

Felipe was a great asset during the initial setup and implementation. We needed a slightly different approach and he was quick to get me the information needed to get setup quickly and efficiently. The product was easy to integrate, easy to work with and has overall been a really nice addition to our analytics. Review collected by and hosted on G2.com.

The installation guide shows the quickest path to installing which did not fit our project structure. I think it could be a beneficial addition to provide some technical alternatives for installation to avoid folks reaching out for support as I did. I'll reiterate though Felipe was a real gem and was super helpful, this is more a suggest to save you some support hours in the future. Review collected by and hosted on G2.com.

The setting and ease of use in general are really simple and making modals and tooltips is very easy since it has various templates.

We used to depend on e-mail marketing, but it could be difficult sometimes when users opt out or don't check their e-mails often.

Now that we use UG, we are able to reach those users and got some conversions as well.

AI bot is useful, too, and it gives quite reasonable answers and it successfully solves our problems. Review collected by and hosted on G2.com.

There are some limitations of the features, but our engineers and admins can work things out at the moment.

We texted the support about the features we would like in the future, so hopefully they'll consider making it happen someday! Review collected by and hosted on G2.com.

UserGuiding is very self-explanatory, and that was something we really liked. It wasn't necessary for someone to give us training: we launched, configured, and started using it. The support is quick and practical, and when something that doesn't exist yet comes up, it is taken as a suggestion. It is a no-code tool, easy to implement and integrate with our ERP. We use it daily. Review collected by and hosted on G2.com.

I wouldn't say it's less useful, but something I miss, perhaps due to a peculiarity of ours, is the possibility of creating more than one KB or even one for each Container, since we have several franchises and customized systems. Additionally, in the Product Updates section, it would be interesting if it were possible to schedule release dates for customers. Review collected by and hosted on G2.com.

Once integrated into your website it is extremely easy to use.

The creation of new guides or hotspots can be done completely by the functional team, marketing or designers, without the need for intervention from the technical team. It also has tools to track user actions which are basic but for simple use cases are useful.

In addition, the online support is very fast and effective. Review collected by and hosted on G2.com.

The license is expensive if you are still not sure it is the tool you need.

The surveys are useful but the amount available is very limited. Review collected by and hosted on G2.com.

Creating a guided tour using the Bowser extension is easy and provides everything needed. Once I had my guided tour, I ventured into Hotspots and Surveys and again enjoyed the way to build these and how it looked for our users. Then, I received new features like Product Updates, Knowledge Base, and now AI. The team at UserGuiding keeps adding great features without bloating the experience. Review collected by and hosted on G2.com.

I have been using it for a long time and love jumping on new features. As an early adopter, I did catch a few bugs, but once reported, the customer service was very responsive. Review collected by and hosted on G2.com.

Userguiding supports my customers in a friendly way how they can work smart with our application. There are so many tools in the design of the navigation routes for customers that we never have to make concessions because something is technically not possible. Review collected by and hosted on G2.com.

The gap between the options for regular and professional plan. There should be a plan, somewhere in between, f.e.: Advanced Plan (or somethinglike that). But it is really a minor issue. Review collected by and hosted on G2.com.

It is practical and efficient in the sense that it allows for quick deployment of guides, whether step-by-step or single-screen alerts. It offers good support for styling, fonts, and accepts various formats, such as GIFs in alerts. Review collected by and hosted on G2.com.

As areas for improvement, I highlight the lack of support for mobile apps and the data analysis of guides, which could include more insights, such as retention time within the guides, not just the success rate. Review collected by and hosted on G2.com.

I really appreciate the ability to set up guided access within the system, helping users perform specific tasks. This saves time and effort for the onboarding team. Review collected by and hosted on G2.com.

In the banner configuration, there are several options related to how often it will be displayed, such as "Only Once," "Once a day," "Once in a session," etc. These options can make frequency settings feel somewhat limited. It would be better if we had the ability to customize this, for example, by specifying that we want to display the banner multiple times a day and the exact number of times it will be shown. Review collected by and hosted on G2.com.