UserGuiding Pros and Cons

As a developer involved in the integration of UserGuiding into our enterprise app, the setup was easy with lots of guidance available on the blog site. We are thrilled with how simple it is to get up and running, and all configuration of UserGuiding resources can be done through their online dashboard - no extra development required! I needed some help with cors policies in our application affecting some of the resources the guides need to display correctly, and the support team helped me with advice within hours of my request through their online chat. Review collected by and hosted on G2.com.

Can be costly to implement if you would like to create guides for web applications spanning multiple domains. Review collected by and hosted on G2.com.

I really appreciate the ease of use and the intuitive layout of the application. The various configuration options available make it a very flexible tool for our needs. Review collected by and hosted on G2.com.

While I appreciate the ease of use and the intuitive layout of the application, there are some aspects that I find lacking.

The NPS dashboard/analysis panel is quite basic, lacking sufficient information and configuration options. This forces us to download the spreadsheet and use other tools for a more detailed analysis. Additionally, I miss regular communications about updates and reports on system instabilities. Review collected by and hosted on G2.com.

We have been using UserGuiding at VHSYS for almost two years, and this tool has significantly enhanced user adoption. It was easy to integrate and enabled us to create a seamless onboarding experience within our software. Review collected by and hosted on G2.com.

API needs more endpoints and possibilities to use. Review collected by and hosted on G2.com.

A UserGuiding transformou nosso processo de onboarding. Agora, novos usuários aprendem a usar nossa plataforma de forma intuitiva e utilizando menos o suporte técnico. Review collected by and hosted on G2.com.

Não tenho comentários negativos a fazerr Review collected by and hosted on G2.com.

The product itself is easy to integrate and use. You even do not get trained, everything is quite smooth. The team is amazing, when you have questions, trouble they are really fast.

The dashboard and reports are quite easy to read, you can follow to usage, engagement and take action. Review collected by and hosted on G2.com.

Nothing I dislike actually.

but would love to see more features and different templates on the tool. Review collected by and hosted on G2.com.

I appreciated how easily I could dive into UserGuiding and start using it. It's very easy to understand when setting up guides and surveys. Review collected by and hosted on G2.com.

I appreciate the survey feature. However, I do feel that the aesthetics of the survey pop ups could be modernized and updated. Review collected by and hosted on G2.com.

UserGuiding helps us to streamline the workflows that users follow on our platform. It makes reaching clients easier, for example when we want to announce webinaires or new features. Whenever we have a problem, or can't fugure something out, the UserGuiding customer success team always responds quickly and is very helpful.

I find it easy to set up the guides. Review collected by and hosted on G2.com.

It just takes time to set up all of the guides that we want to make available to our customers. Review collected by and hosted on G2.com.

As a new user, I am already impressed with UserGuiding. The ease of use is remarkable. The Chrome extension makes it incredibly easy to create and preview my guides and hotspots.

The implementation process appears seamless with simple code placement – no technical difficulties whatsoever! Additionally, the customer support has been outstanding. Any questions I had have been answered almost immediately, and I received an email from my customer success manager offering a personalised call right after sign-up.

The platform offers a plethora of features – more than I initially realised! There are so many ways UserGuiding can enhance our user experience. While we haven’t gone live yet, I can already see the tremendous potential and positive outcomes it will bring. I’m excited to see the difference UserGuiding will make in our onboarding process. Highly recommended! Review collected by and hosted on G2.com.

I haven't seen anything to dislike so far! Review collected by and hosted on G2.com.

I love how easy it is to use! It is very user friendly, and the help articles are very clear. Additionally, the support team is one of the best out there! Felipe is amazing and patient, answers all my questions quickly anytime I go into chat or email. Kemal has been awesome with checking in on our account and making sure we're utilizing the app in the best way, and Gabriel was great during our trial period! There are so many options to choose from in the app, and customization to make it look like your brand is top notch. Review collected by and hosted on G2.com.

Can't think of anything I dislike! Everyone has been very helpful and helps me get the most out of the software! Review collected by and hosted on G2.com.

The simple use. Its just fun and helps our company to save time. Review collected by and hosted on G2.com.

It does not 100% right. Sometimes it just doesn´t appear for some. Review collected by and hosted on G2.com.