UserGuiding Pros and Cons

It's simple and clean. Even I, who has no programming skills, can use it every day. When I had a problem, customer service was quick to respond. Review collected by and hosted on G2.com.

I didn't have any major problems with user guiding in my daily work. Review collected by and hosted on G2.com.

What I liked most was the ease of creating the Guides and the support received. It was very intuitive to create the guides through the Chrome extension, and there is a good variety of customizations and formats. Additionally, the support provided was incredible; they accompanied me the whole time to resolve doubts and errors until everything was working! Review collected by and hosted on G2.com.

I am still testing the features, I had some errors occurring during the tests regarding the Guides, which created insecurity about going live for real. I would have liked to have had greater visibility on the errors that were happening, without needing to contact support. Review collected by and hosted on G2.com.

UserGuiding is exceptionally easy to use, with quick implementation and an intuitive UI/UX. It serves as an all-in-one solution for product managers, product marketing managers, and onboarding teams. The customer support is excellent. They always provide prompt and helpful assistance. Additionally, the pricing is fair, making it a cost-effective choice without compromising on features or quality. Review collected by and hosted on G2.com.

So far, I haven't encountered any significant issues with UserGuiding. However, there's always room for improvement, particularly in the analytics modules. Review collected by and hosted on G2.com.

The Log history of UserGuiding is very good, which is a differentiator from other platforms. Recently, we conducted a market analysis in which we evaluated several competitors of UserGuiding, and none of them offer this solution that you have, so it is something to highlight in the product. Additionally, support in our language makes a big difference. Having Felipe to quickly clear up doubts helps us solve simple problems without relying on speaking English and conveying the wrong message, which is something competitors do not have. Another competitive advantage you have is the monthly payment. This is probably an issue for your churn, but other companies providing the same service only offer annual payments, at most semi-annually in rare exceptions. Having the monthly payment option helps us a lot to allocate the correct budget without compromising for small businesses. Review collected by and hosted on G2.com.

Comparing your competitors, you need to evolve in recording data. Today, I needed a feature that Appecues has and you don't yet, which is the ability to add written fields for the user to respond and record this response as part of what they commented. Additionally, I miss having guides with tracking as events, just like it's done in Appecues; they save internal events. A super important point that makes me consider buying Appecues is the ability to create buttons on my site without needing a developer; this is very innovative and makes a difference in various processes. Review collected by and hosted on G2.com.

UserGuiding has significantly streamlined our onboarding process, making it easier for new users to navigate our platform Review collected by and hosted on G2.com.

There is a lot of documentation on each topic, but it would be helpful if there were summaries of the key points to make it easier to find the information we need quickly Review collected by and hosted on G2.com.

UserGuiding is very user friendly and doesn't require technical background to operate on a day to day basis. It also provides a bit more user tracking analytics than its competitors. It's been easy to implement and add new features/functionality. I also love the Knowledge Base, its been a game changer for us. Customer Support is fantastic and provides immediate assistance. Review collected by and hosted on G2.com.

It would be nice if UserGuiding could determine specific element differences without using the CSS script. Review collected by and hosted on G2.com.

From the technical side, the program allows for scripting. We could control the system functions to meet our needs. Thanks to such facilities, we can enable, for example, the knowledge base appropriately to a given context, or when the user gets lost in search of answers to their problems. Very helpful in creating very custom solutions. Review collected by and hosted on G2.com.

They provide all the information needed to create a universal tool. I would not add anything. Review collected by and hosted on G2.com.

It's a great platform for creating guided onboardings, launch communications, and research. Everything is customizable and easy and, if you want even more advanced customization, there is the option to change the CSS of the components offered by the platform. Also a great tool for doing research with great targeting options. Review collected by and hosted on G2.com.

Until the moment of use, which must have been 1 year, I have not seen any problems with use. Review collected by and hosted on G2.com.

During implementation, there were concerns that the program would slow down the site. We read the instructions from Guiding and it turned out that the script starts asynchronously and there is no need to wait for it to load. The site works as it did, there is no impact on performance and the program loads at its own pace. Perfect, it saved us a lot of coding. Review collected by and hosted on G2.com.

From my perspective as a programmer, everything was clear and simple to implement. Review collected by and hosted on G2.com.

The plataform is very intuitive and didactic, making settings and managing user engagement very easy. Review collected by and hosted on G2.com.

Currently, i don't see any disadvantages; just advantagens. Everything will depend on the plan you choose. We have a starter plan that meets our needs very well. Review collected by and hosted on G2.com.