UserGuiding Pros and Cons

After the initial setup, Userguiding is very easy to use. They make it easy to create guides, hotspots and resource centers. We have also used them for a survey and that did a very nice job of gathering results and feedback. The dashboard makes it easy to view how your campaigns are performing. The customer support is excellent. There is always someone online to chat you through any issues that you may have. The price point is also very reasonable. Review collected by and hosted on G2.com.

There are times when I would like to completely customize where my guide is placed on the page, but I'm only given a handful of pre-set options instead. There are times when I'd like to place a video, GIF file or picture in a tool tip, but I'm not able to. The new dashboard and toolbar layout are not as easy for me to use as they were before. I find myself clicking around more to find what I am looking for. Review collected by and hosted on G2.com.

The user interface is well structured so getting started is easy to find the tools you need.

The flexibuility that you have over the interface of content for users is very good becuase UserGuiding supports themes, without having to get into the CSS styles, but that is available if you want to. I've found everything needed to comply with company branding available in the interface.

It is helpful to add colleagues to the team and very easy to do so, which made implementation fast. The CSM assistance has always been fast to receive responses with either an overview or a referral to a technical support chat (also fast and friendly).

I use the product most days during setup and then weekly to view the analytic reports. It is easy to download reports as CSV for quick filtering. Review collected by and hosted on G2.com.

Implementation with our development team required some technical support so could have been quicker to accomplish but support stuck through all the help until we were fully up and running.

Moving from a test platform URL to a live URL requires a bit of manual effort, changing the URLs in each guide or resource which isn't hugely time consuming but is prone to (human) mistakes.

Customising the implementation of what a Zendesk Guide search result (article content) looks like is not possible which is a shame because of the excellent control over all other visuals. Perhaps some of this lies with Zendesk too but it is useful to be aware. Review collected by and hosted on G2.com.

We love the concept of the Resource Center. Having an all in one Help Tab in our CMS that is all inclusive of Help Center/Knowledge Base Documentation, Product Updates and Featured Checklists & Guides has made such a difference in our user onboarding experiences.

Not to mention the customer support team is responsive and so helpful! Review collected by and hosted on G2.com.

No native ticketing support system. We tried to use workarounds with the surveys but feel if improvements were made here or a ticketing system was added (even something simple) - it would take UserGuiding to the next level. Review collected by and hosted on G2.com.

A possibilidade de criar pop-ups personalizados para avisos e atualizações foi um grande diferencial. Agora conseguimos comunicar mudanças de forma eficiente. Review collected by and hosted on G2.com.

até o momento, nada me chamou atenção negativamente Review collected by and hosted on G2.com.

Ease of use, instant customer support, quick implementation Review collected by and hosted on G2.com.

bulk guide update would be great. i want to update multiple guides Review collected by and hosted on G2.com.

After trying several other onboarding tools on the market, I came across UserGuiding. The UI is intuitive and setting the segments for who sees what is easy. Integration into the platform was relatively easy once we got the hang of it. I love their Goals functionality, A/B testing capabilities and the fact they have an integrated Help Center. Review collected by and hosted on G2.com.

I wish they had more capabilities around track events and analytics. Some of the features need some maturing, but I believe they're heading in the right direction. Review collected by and hosted on G2.com.

On my behalf of design and user experience department,

we've used userGuiding the past duration, and I must say that your platform allowed us to frame what we opt for our clients in a versatile and intuitive degree.

we're impressed how seamlessly the GUI and features worked

conitnuous feedbacking and supporting, that was on spot answering for any raised issue, handling situations with a quick solution as well as.

we can frame that the entire experience was incredibly efficient and enjoyable.

Thank you userGuiding Review collected by and hosted on G2.com.

the stability of localization feature, we've faced an issue when testing localization that upon refreshing browser the localized content is switched and overwrited by the main language, hence as a workaround we duplicated each guide into another one that serves specifcally the other language; this flow demands extra work and effort "imagine having 100 guides need to be cloned for the other language" Review collected by and hosted on G2.com.

1. In general it is an easy platform to use;

2. It is possible to set a date range for a message ou evaluation;

3. The number of features was fine for the use we want to; Review collected by and hosted on G2.com.

1.To put the customer's acronyms on a notice, you have to register them one by one;

2. If it weren't for point 1, we would use the tool much more. We only use it twice, once to alert the user of a change and once to perform an ABC test;

3. It is not intuitive where we should go to configure the message in relation to size, text..

4. We took a long time to integrate a message in userguiding with our product in the first time of use for our squad; Review collected by and hosted on G2.com.

The support team is incredibly fast and supportive, always ready to help us out whenever needed.

One of the biggest benefits we experienced was the ease of implementation. It significantly reduced our internal development efforts, allowing us to focus on other critical tasks.

We saw an immediate impact with our first guide, improving our free trial happy path by 12% through use case-based onboarding.

The ability to integrate UserGuiding with our existing processes was another big plus, making it a seamless part of our workflow. Review collected by and hosted on G2.com.

there are a couple of areas where we think UserGuiding could improve. It would be helpful to receive warnings when guide segments overlap with each other. Additionally, we would appreciate more in-depth analysis options for surveys to gain better insights. Review collected by and hosted on G2.com.

A plataforma é muito intuitiva e não exige conhecimento técnico. Qualquer membro da equipe consegue criar tutoriais e personalizar os fluxos sem dificuldades. Review collected by and hosted on G2.com.

Não encontrei nenhum ponto negativo até então, o conteudo me antendeu muito bem e superou minhas expectativas Review collected by and hosted on G2.com.