UserGuiding Pros and Cons

There are several important features on userguiding.

Guides can be set by usergroup and page address, giving a fine control over to whom the guides are shown.

Hotspots are amazing to quickly point to a user a new feature, precisely when that feature is meaningful to the user.

We also made a custom design so the tool blends better with our design system and looks like it's all connected Review collected by and hosted on G2.com.

There aren't things I dislike, the support is always great, and we've accomplished a lot with the tool. Review collected by and hosted on G2.com.

fácil criar guias interativos! Nossa equipe conseguiu implementar a ferramenta de forma rapida (coloca o print da sua tela logada no userguidding). Review collected by and hosted on G2.com.

Os artigos não possuem versão em português! Review collected by and hosted on G2.com.

The software set-up is easy. There are many options available to guide users through onboarding which is great. The customer service is amazing. I have been asking a lot of questions and Felipe was super helpful. There was a situation I had to figure out segmenting onboarding for new and existing users and he guided me through till the end. We also had a UX issue during our first onboarding guide and the team was able to resolve it in a few days. They kept us regularly informed. I can only recommend User Guiding. Review collected by and hosted on G2.com.

There is nothing I dislike but I would like to see more tooltips while navigating through the user interface of the User Guiding. While there are resources in documentation, having help texts across different settings would be so helpful. I would like more information about creating specific segments. Review collected by and hosted on G2.com.

I frequently use UserGuiding because of its user-friendly, no-code approach to create onboarding guides for our platform. It's not only really straightforward to use and set up, but it was also very easy to implement into our system. On occasions where we've needed to involve our developers for a more complex setup or to troubleshoot, we've found their support team to be exceptional—truly among the best I've ever encountered. Review collected by and hosted on G2.com.

One aspect of UserGuiding that could use improvement is its reporting functionality. Currently, the reports could offer more depth, with additional features and options to better track the performance of the guides and content we create. Review collected by and hosted on G2.com.

The ability to create step-by-step walkthroughs with UserGuiding has been a lifesaver for our team. It's really helpful to guide new users without overwhelming them. It’s nice that we can adjust the flow based on the feedback and needs of our audience, keeping it simple but effective. Review collected by and hosted on G2.com.

I would like to see a few more advanced customization options to tailor the design of the guides more closely to our branding. It’s great as it is, but some additional visual options would be a great improvement. Review collected by and hosted on G2.com.

Userguiding is very intuitive to set up and allows for a great level of granularity on what guide is shown well as well as being able to step by step walk a user tthrough a more complicated process. We have used it to suplement our onboarding team and have seen a consisderable decrease in users sending us questions. Our customer support team has been able to dedicate their time to more pressing issues instead of spending time doing initial walk throughs. I believe it is the best offering on the market. From an integration standpoint Userguiding makes it very easy their scripts are universal so we were able to easily integrate our website and application. Review collected by and hosted on G2.com.

I dont really have any issues with user guiding there was a small learning curve but we were up and running within a week. Review collected by and hosted on G2.com.

The navigation is straightforward and easy to understand for new users.

Support team is very responsive. Review collected by and hosted on G2.com.

The guide probably doesn't show if there's an ad block in the user's browser.

There are some minor limitations when it comes to customization.

Sometimes there's an issue with the browser extension that you need to reinstall and restart the extension and the browser. Review collected by and hosted on G2.com.

easy to use and no code plataform that enables us to onboard plg users easy Review collected by and hosted on G2.com.

It could charge us in barzillian reais or less in dollars, because in Brazil we're sufering with a high dollar pricing... And we pay 25% taxes in importing services. Review collected by and hosted on G2.com.

UserGuiding is great for creating interactive onboarding experiences without needing to code. Some of the best aspects include:

No-Code Setup – Easy to build product tours, tooltips, and onboarding checklists without developer support.

Customization & Targeting – Ability to personalize guides for different user segments.

Analytics & Insights – Tracks user interactions to improve onboarding effectiveness. Review collected by and hosted on G2.com.

no downsides its a really great product to use for Review collected by and hosted on G2.com.

A forma prática de visualizar como o guia está ficando, como ele será apresentado ao usuário Review collected by and hosted on G2.com.

Não tem nada que eu consiga lembrar no momento que seja um ponto negativo Review collected by and hosted on G2.com.