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We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved. Review collected by and hosted on G2.com.
It still requires a ton of manual work and manipulation. So the integration is not great. It relies on a push/pull principles where you have to manually map and route every single item that comes in the queue and then pull the item from the EHR. VERY TIME CONSUMING. There are also down time, bug issues. Final straw is a 25% price hike without notice. The notice sent mentioned 6% and they charged 25%. I brought it up the management and they didn't care and stuck to their 25% price hike for us. I would not recommend based on our experience. Review collected by and hosted on G2.com.
102 out of 103 Total Reviews for Updox
Overall Review Sentiment for Updox
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Streamlining all of our forms for patients to fill out online. Cuts down the cost of paper supplies and printer ink significantly. Review collected by and hosted on G2.com.
There have been several technical issues with Updox over the last year which affect our patients being able to fill out forms online and we utilize Updox for faxing, both incoming and outgoing. This delays patient care. Review collected by and hosted on G2.com.
ability to improve patient communication Review collected by and hosted on G2.com.
Leadership and customer support- I have paid for a product for 12 months that I did not need or use and cannot cancel it because did not notify them 60 days before the contract expired to cancel the product and they are making pay for another 12 months for the same product that I did not use for the last 12 months. Review collected by and hosted on G2.com.
Updox is helping me expand my business online without any problem. It has great features and is easy to integrate. Great customer support.I would say online documentation is great initiative. Review collected by and hosted on G2.com.
If I get some discount or budget friendly package then I will become a long term customer. Review collected by and hosted on G2.com.
Updox has great features like online consultation. Reminders, scale operation and many other features. Review collected by and hosted on G2.com.
Updox should improve user AI and I can work without any errors or interruptions. Some features are delayed. Review collected by and hosted on G2.com.
Updox's interface and integration with our EHR (Practice Fusion) is so easy and intuitive. As a medical office, we were getting so many redundant faxes, were wastign a ton of paper, and most improtantly were wasting a ton of time getting faxes, scanning them, then moving into patient files. With Updox, one click and a fax is moved into a patient file. Makes everyone life so much easier, and we save a ton of money on paper. Review collected by and hosted on G2.com.
Don't really dislike anything about Updox at this point. Review collected by and hosted on G2.com.
Updox is best for giving unlimited cloud storage and fllexible functionality. We can easily send faxes and can be able to directly link to a patients. Review collected by and hosted on G2.com.
The disike i have seen in Updox is we cannot identify incoming text due to random phone numbers. Review collected by and hosted on G2.com.
Updox is best for directly tranfer reports to patient charts, send faxes to specialists and it also secure the messages. Review collected by and hosted on G2.com.
Sometimes it is not gets the incoming text messages and also not recognize the phone number. Review collected by and hosted on G2.com.
Fax module allows our providers to securely send patient info to our schedulers who can then use UPDOX to organize our files Review collected by and hosted on G2.com.
Secure texting of patients works without fault but requires the patient to jump through a few steps on their device which is confusing to non-tech savvy clients. Review collected by and hosted on G2.com.
We utilize the UpDox fax most often. It puts our incoming and out going faxes at our fingertips. It is also integrated to our EMR so uploading documets from other providers is a breeze. Review collected by and hosted on G2.com.
There have been many challenges to mass texting, and it is sometimes hard to send information to everyone in our system all at once. Review collected by and hosted on G2.com.
