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unitQ Reviews & Product Details - Page 4

unitQ Overview

What is unitQ?

Get critical insights fast from user feedback. Know what your users like, dislike, and want more of so you can take action on what's working and what's not with genAI. Category-leading companies like Spotify, Bumble, Pinterest, Reddit, Chime, and Zendesk rely on unitQ to drive growth, reduce churn, and build loyalty.

unitQ Details
Product Website
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Product Description

unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users —all in real time. Easily build powerful charts and dashboards to keep track of emerging patterns, apply data filters to understand different user segments, and leverage AI to quickly summarize feedback around specific topics. Measure the quality of the user experience based on feedback with the unitQ score, benchmark your product against competitors, and prioritize development efforts to optimize key performance indicators (KPIs) such as NPS, CSAT, 1‑star reviews, support tickets, brand sentiment and more. Additionally, you can integrate unitQ with your team's existing tools to accelerate the speed of innovation - set up automatic Slack and Microsoft Teams alerts, create Jira tickets directly from unitQ, and more.


Seller Details
Seller
unitQ
Company Website
Year Founded
2018
HQ Location
Burlingame, California
Twitter
@unitqsoftware
221 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Description

Becoming a user-centric organization requires a deep and personal understanding of the people using the product. Powered by machine learning and AI, unitQ captures user feedback in more than 100 languages from dozens of sources — including the Apple App Store, Discord, Google Play Store, Reddit, Twitter, Facebook, Instagram, and among others YouTube. unitQ parses this user feedback in real time for unitQ customers to help them inform decision making along every touchpoint of the customer journey. Leading companies including Bumble, Pinterest, Spotify, Udemy, Upwork and Zendesk harness unitQ to visualize how existing and new product features and bugs are impacting their users across regions, app versions and operating systems in real time. Backed by Google and Accel.


Christopher B.
CB
Overview Provided by:

Recent unitQ Reviews

LE
Lee E.Mid-Market (51-1000 emp.)
4.5 out of 5
"Excellent summaries of review insights"
Being able to build charts/ graphs/ sentiment analysis of our written feedback across all the different platforms guests review us on to present ba...
Elymae  C.
EC
Elymae C.Mid-Market (51-1000 emp.)
5.0 out of 5
"User feedback insights that supports strategic decision making and cross-functional collaboration"
The power of unitQ relies on how customizable and well-integrated it is with the tools we use daily. On the customizable front, and with the suppor...
Ivan F.
IF
Ivan F.Mid-Market (51-1000 emp.)
4.5 out of 5
"Delivers considerable value yet has room for improvement"
UnitQ has become a crucial part of our strategy to harness customer feedback. Its powerful NLP capabilities allow us to gather and analyze data fro...
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unitQ Media

unitQ Demo - Get a 360° view of all feedback in one place
Centralize feedback from all sources, public and private, into a repository that you can easily search to develop a deep understanding of the user experience.
unitQ Demo - Unlock accurate and real‑time user insights with AI automation
Transform millions of unstructured pieces of data into actionable insights. Translate feedback from over 100 languages, apply sentiment analysis and group it into thousands of granular categories to quickly discover opportunities to improve your product and services.
unitQ Demo - Create tailored views and summaries for every need
Build powerful charts and dashboards to keep track of emerging patterns, apply data filters to understand different user segments, and leverage AI to quickly summarize feedback around specific topics.
unitQ Demo - Make data-driven decisions faster to grow your business
Turn user insights into business outcomes. Measure the quality of the user experience based on feedback with the unitQ score, benchmark your product against competitors, and prioritize development efforts to optimize key performance indicators (KPIs) such as NPS, CSAT, 1‑star reviews, support tic...
unitQ Demo - Quickly take action to delight users
Whether you are fixing a reported bug or releasing a highly requested feature, how fast you do it impacts the experience of your users. Integrate unitQ with your team's existing tools to accelerate the speed of innovation - set up automatic Slack and Microsoft Teams alerts, create Jira tickets di...
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47 unitQ Reviews

4.5 out of 5
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47 unitQ Reviews
4.5 out of 5
47 unitQ Reviews
4.5 out of 5

unitQ Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for unitQQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Stathi P.
SP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about unitQ?

I like the insights that the AI summary generates. I like the specifics that you can get to, in order to find out and pin point where an issue is potentially happening –– this can be really helpful in RCA (root cause analysis) Review collected by and hosted on G2.com.

What do you dislike about unitQ?

The prompts and pointers when you first use the service could be more useful, and a video link could be added to each area that takes you straight to how to use this feature e.g. using boolean expressions within searches and understanding more about the proximity feature should be more prominent when someone is using this for the first time. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

Unit Q is solving the ability to detect issues before we are aware of them, allowing us to be more efficient in our root cause analysis and resolving of the issue, to reduce negative feedback from members. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about unitQ?

The staff at UnirQ is very helpful and collaborative Review collected by and hosted on G2.com.

What do you dislike about unitQ?

The software seems to do "almost" what you want Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

They are looking for new ways to integrate AI into their tool to make analysis swift Review collected by and hosted on G2.com.

Hari K.
HK
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about unitQ?

With Early customer feedback , we can take corrective action Review collected by and hosted on G2.com.

What do you dislike about unitQ?

Try to caputure exact email id this will help us Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

We get ealry customer feedback and with this we take action ealry Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about unitQ?

UnitQ lets us get all user feedback from multiple channels into a single, easy-to-use source of truth. The way UnitQ writes data back to our tools is very flexible and lets us connect these insights to various other internal data. Overall, UnitQ has helped us automate the right things and allowed us (and our internal partners) to be far quicker in surfacing and addressing the right user issues. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

I think some of the data viz options in UnitQ are a little subpar but never affect our ability to determine the substance of the information. Some improvements in the reporting display and configuration could be a helpful next step, but it's not something I find to be a blocker in regular use. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

UnitQ helps us identify what users are writing about, which then lets us prioritize fixes and advocate for improvements to the user experience. We also use it to automate some of our support responses or let agents take bulk actions. Review collected by and hosted on G2.com.

Milagros P.
MP
Member Experience Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about unitQ?

Some of the most helpful aspects of using UnitQ include its ability to quickly and accurately identify bugs, its ability to prioritize bugs based on their severity, and its ability to integrate with existing software development workflows. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

Not so much a dislike, but more a feature request. We rely heavily on the alerts sent to us by UnitQ to determine if there is an actual bug in our system. We often times have to manually review and confirm if it's a bug or not. I'd say a feature request that would be helpful in distinguishing the difference between what is being talked about with our members versus what is actually broken in our product. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

UnitQ has allowed us to efficiently review multiple categories across our product which once was a very manual process for us. It's helped us save time and resources, allowing us to focus on other important tasks. Additionally, UnitQ's ability to prioritize bugs based on their severity helps us address critical issues first, reducing the risk of major problems down the line. Review collected by and hosted on G2.com.

Verified User in Entertainment
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about unitQ?

I think UnitQ is a top-notch quality assurance solution that stands out for its comprehensive issue detection, real-time monitoring, actionable insights, collaboration features, machine learning capabilities, and exceptional customer support. By incorporating UnitQ into your development process, you can proactively identify and address issues, enhance your product's quality, and deliver exceptional user experiences. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

There are some challenges in getting all our sources into the tool, but the team has been very helpful and are making more and more of our wishes come through. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

Streamlining Feedback Transfer from Customer Support to the Entire Organization. With UnitQ we can avoid time consuming and manual processes for deepdiving into what feedback customers really are wishing from us. It also helps us solve problems and bugs more fast, since we have the possibility to react live, with alerts, instead of waiting until enough customer have reached out and customer support reaches out to developers. Review collected by and hosted on G2.com.

Janae A.
JA
Director of Community Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about unitQ?

In measuring user sentiment at scale, we launched an exhaustive search for the best tool and found UnitQ. It has been an effective way to review qualitative feedback qualitatively. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

UnitQ is still relatively early in development, so some tweaks are still being addressed, but their product and engineering teams have been very responsive to our suggestions and feedback. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

Measuring user sentiment in a way that we can make user-focused decisions without being reactive to individual users who don't represent a trend in user feedback. Representing user issues cross-departmentally by having qualitative dashboards to visualize user sentiment. Finding bugs quickly and linking user feedback to GHIs. Review collected by and hosted on G2.com.

James C.
JC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about unitQ?

UnitQ has become the go-to platform for my company when trying to analyze the voice of our customers. Since using UnitQ, we have gained insights into what our customers are saying in real-time. UnitQ provides a top-tier experience for companies looking to see what people say about their product. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

The downsides to using UnitQ are very minimal. Whenever we need to have some adaptations created for our use case scenarios, they are very open to looking into them. Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

The member feedback we are receiving from UnitQ is helping my company to create business decisions that positively affect our customers. Review collected by and hosted on G2.com.

Verified User in Telecommunications
IT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about unitQ?

Easy to use tool that helps you understand the tone of customers in real time Review collected by and hosted on G2.com.

What do you dislike about unitQ?

Use of Keywords in the search area should be done carefully, it could mislead sometimes Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

making the process of escalation faster Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about unitQ?

There is a peace-of-mind element that comes with using UnitQ. Platforms like ours have a lot of different tentacles to it and UnitQ allows us to have coverage across the entire ecosystem, even in areas that may not be as much of a focus at the present time. With a lot of product launches happening all the time, UnitQ enables our teams to know what users are saying, how they are reacting to the product, and gives us a chance to iterate quick. Review collected by and hosted on G2.com.

What do you dislike about unitQ?

I am excited for future iterations where we can further customize and engage with the pieces of feedback that come in (like creating lists, boards, etc.) Review collected by and hosted on G2.com.

What problems is unitQ solving and how is that benefiting you?

UnitQ allows us to have user signal at our fingertips and allows us to share that analysis quicker than ever before. That deals with not only feedback and sentiment but also alerting us to when there are bugs or other problems impacting the UX. Review collected by and hosted on G2.com.