unitQ Features
What are the features of unitQ?
Survey Management
- Brand Design Consistency
- Feedback Collection
Feedback Management
- Tagging
- Segmentation
- Custom Reports and Dashboards
Feedback Analysis
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring
Feedback Sources
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels
Setup
- Integration
Generative AI
- AI Text Generation
- AI Text Summarization
unitQ Categories on G2
Filter for Features
Survey Management
Brand Design Consistency | As reported in 11 unitQ reviews. Creates feedback forms that are consistent with the design of the site. | 85% (Based on 11 reviews) | |
Survey Deployment | Based on 10 unitQ reviews. Supports the creation and deployment of different survey types on different channels or devices. | 77% (Based on 10 reviews) | |
Feedback Collection | Based on 11 unitQ reviews. Solicits, captures, and centralizes feedback from both structured and unstructured sources. | 91% (Based on 11 reviews) | |
Device Responsiveness | As reported in 10 unitQ reviews. Allows designs to adapt automatically to the device that users access the survey or software. | 85% (Based on 10 reviews) |
Process Management
Feedback Aggregation | As reported in 11 unitQ reviews. Aggregates feedback and transforms feedback into actionable insights. | 91% (Based on 11 reviews) | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. This feature was mentioned in 11 unitQ reviews. | 86% (Based on 11 reviews) | |
Real-Time Analysis | Analyze collected feedback near or in real-time. 11 reviewers of unitQ have provided feedback on this feature. | 85% (Based on 11 reviews) | |
Real-Time Action | Based on 11 unitQ reviews. Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. | 80% (Based on 11 reviews) |
System Management
Security | Based on 11 unitQ reviews. Provides a secure and compliant system. | 83% (Based on 11 reviews) | |
System Monitoring | As reported in 11 unitQ reviews. Continually inspects, audits, and monitors system to keep it up to date. | 80% (Based on 11 reviews) |
Feedback Management
Tagging | Tag content to organize and assign to specific departments or categories 39 reviewers of unitQ have provided feedback on this feature. | 80% (Based on 39 reviews) | |
Segmentation | Based on 37 unitQ reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 80% (Based on 37 reviews) | |
Custom Reports and Dashboards | Based on 38 unitQ reviews. Allows users to easily build customized reports and dashboards. | 78% (Based on 38 reviews) |
Feedback Analysis
Thematic Analysis | As reported in 37 unitQ reviews. Identifies key phrases, themes, and patterns within a given text | 82% (Based on 37 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text 39 reviewers of unitQ have provided feedback on this feature. | 84% (Based on 39 reviews) | |
NPS/CSAT Scoring | As reported in 33 unitQ reviews. Measures and reports on NPS, CSAT, or other metrics over time | 74% (Based on 33 reviews) |
Feedback Sources
Online Reviews | As reported in 38 unitQ reviews. Analyzes feedback from online reviews | 84% (Based on 38 reviews) | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 29 unitQ reviews. | 78% (Based on 29 reviews) | |
Social Media | Based on 36 unitQ reviews. Analyzes customer feedback from social media | 84% (Based on 36 reviews) | |
Customer Service Channels | As reported in 35 unitQ reviews. Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat | 90% (Based on 35 reviews) |
Setup
Integration | Provides the ability to import data from a variety of sources and in multiple data formats. This feature was mentioned in 11 unitQ reviews. | 86% (Based on 11 reviews) | |
Maintenance | Based on 11 unitQ reviews. Consistently maintains, updates, and tests data sources to ensure quality. | 82% (Based on 11 reviews) | |
No-Code | Allows users to analyze data easily without the need to code. | Not enough data |
Data
Security | Based on 10 unitQ reviews. Ensures privacy and security of customer data. | 85% (Based on 10 reviews) | |
Data Visualization | Visualizes text data through charts and graphs. This feature was mentioned in 10 unitQ reviews. | 83% (Based on 10 reviews) |
Analysis
Automation | Automates back-end technical manual processes. This feature was mentioned in 10 unitQ reviews. | 83% (Based on 10 reviews) | |
Named entity recognition | Identifies entities such as organization, person name, location, etc | Not enough data | |
Keyphrase Extraction | Extracts keyphrases to determine patterns and themes within text. | Not enough data | |
Topic Analysis | Automatically identifies and organizes text based on topic or subject matter. | Not enough data | |
Sentiment Analysis | Utilizes sentiment analysis to capture user feedback. | Not enough data | |
Language Identification | Identifies the language in which text was written in. | Not enough data | |
Syntax/Part of Speech Parsing | Provides the ability to identify syntax and parts of speech. | Not enough data |
Customization
Pre-Built Parameterization | Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. | Not enough data | |
Custom Extension | Allow user to add custom functions to Analysis capabilities | Not enough data | |
Compositionality | User created models can be used as features/pre-built in other models | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | As reported in 27 unitQ reviews. Allows users to generate text based on a text prompt. | 80% (Based on 27 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 28 unitQ reviews. | 82% (Based on 28 reviews) |
