47 unitQ Reviews
Overall Review Sentiment for unitQ
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Ability to see many customer verbatims in one location, categorized into buckets. More efficient review of what customers are saying. Review collected by and hosted on G2.com.
Could use additional organizational features, like folder systems, and team permissions so not everything is shared with everyone who has access.
I want to be able to save verbatims and share with only my team not everyone Review collected by and hosted on G2.com.
unitQ is continuously meeting our needs and advancing in its capabilities. The out of the box integration methods make it easy to set up and connect our data sources and streamline our community feedback into actionable insights in the click of a button.
I use unitQ on a daily basis to review insights into our community and help inform strategic decisions across our organisation. The unitQ has always been on-hand and reactive to any questions and issues that have arisen, together we've built a strong relationship which empowers us to further deliver on our members needs. Review collected by and hosted on G2.com.
Some solvable fixes such as enabling the same integration across multipl unitQ brands (jira cloud integration) would further improve the already very easy integrations and enable us to further operationalise unitQ in our business. Review collected by and hosted on G2.com.
I'm happy to have a powerful platform at hand to produce qualitative insights from all the customer feedback we receive via multiple channels. I can rely on unitQ to show me where the shoe doesn't fit. The Product Quality Score puts a very easy customer experience metric into the hand of the Voice of Customer initiative. Review collected by and hosted on G2.com.
At the moment, I wish unitQ's AI would have more of a grasp of the metadata linked to the tool. They are working on expanding the smartness of their AI and this small item on my wishlist won't be a problem for long. Review collected by and hosted on G2.com.
1. Really supportive integration/implementation process. The unitQ team responds quickly and is always open to feedback
2.Combinging external and internal data sources
3. Continuous improvement of the product
4. Provides a lot of data and meta data to help segment trends Review collected by and hosted on G2.com.
1. Better accuracy when tagging to monitors
2. GPT features can be fine tuned a bit more to increase relevance
3. A lot of features that can be overwhelming for a new/infrequent user Review collected by and hosted on G2.com.
First of all the team and their dedication to providing best customer support.
The tool is pretty straight forward and you can get started with collecting insights after a few clicks
Very easy to implement and integrate with several addons of interest.
Can be introduced in daily routines.
Many features available and the latest addition with GPT is extremely useful. Review collected by and hosted on G2.com.
Some minor UI issues in display and email notifications. Review collected by and hosted on G2.com.
UnitQ is really easy to use and understand. We can reach out the customer support anytime we have any questions, they are so supportive. Review collected by and hosted on G2.com.
UnitQ doesn't have a brand separator function to filter brand by brand regarding app review. Review collected by and hosted on G2.com.
It is easy to navigate and has very granular information. The support from the UnitQ team is also outstanding, they even came to our sites to help the team adopt the tool in the easiest way. Review collected by and hosted on G2.com.
The Zendesk integration had some issues at first and the data cleanup was messy for Support specifically, but the team was very helpful to solve these asap. Review collected by and hosted on G2.com.
-Extremely easy to connect data sources and get started with feedback quickly
-Real-time insights and alerts help us catch user quality issues quickly
-Very detailed tagging and contextual categorization
-The team is very responsive to feedback and improvements
-Internal unitQ score provides a useful metric to normalize sentiment/performance across all sources Review collected by and hosted on G2.com.
-Geared towards apps more than SaaS/B2B
-AI summarization & GPT functionalities require improvements before they're trustworthy
-Some lack of permissions and navigation limitations make it difficult to scale to large teams with varied use cases Review collected by and hosted on G2.com.
- Intuitive and easy to use UI
- Leveraging power of AI to unpack insights quickly
- Depth and breadth of insights that can drive action
- Excellente client service Review collected by and hosted on G2.com.
- Too many visualizations can be overwhelming for non-regular users Review collected by and hosted on G2.com.
Great support team who is able to answer any questions we may have about our data. Review collected by and hosted on G2.com.
New program to use, slight learning curve when figuring out how it can be implemented in your business area. Review collected by and hosted on G2.com.
