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4.2 out of 5
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479 Twilio Reviews
4.2 out of 5
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Overall Review Sentiment for Twilio
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JJ
Jugroop Singh J.
Enterprise(> 1000 emp.)
"Agile project, integrated Twilio as one of many proof of concepts for PAAS best practice solution."
What do you like best about Twilio?
Good API, transparent pricing, free to sandbox/demonstrate.
API is easy to use and integrate.
Highly scalable, decent dashboard for monitoring purposes. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Nothing to dislike at this point in time, competitors fall short in certain areas so Twilio represents the best in the market in this particular field, for now. Review collected by and hosted on G2.com.
IC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
Twilio's API design is simple, clean, and brilliant. But an intuitive design is not enough, and the documentation team at Twilio has done a great job of providing tutorial content and reference materials for all of Twilio's services and APIs. Twilio also continues to innovate, by adding new offerings like WebRTC as a service! Review collected by and hosted on G2.com.
What do you dislike about Twilio?
As great as Twilio is, they are an API company and not a product company. You won't find complete solutions here, just the raw ingredients for building your own. Review collected by and hosted on G2.com.
CC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Twilio?
Simple API, Easy to use. Great time response for small and middle calls volume. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
To make a call you need twice send instructions to Twilio. Slow response time at busiest time. All communication throw https protocol. ( I would prefer direct communication to communication providers through low level protocols. Asterisk server is an example) Some limitations with call transferring. You can make just one call per second. Review collected by and hosted on G2.com.
CI
Verified User in Internet
Enterprise(> 1000 emp.)
CT
Chris T.
Senior IT Developer
Logistics and Supply Chain
Enterprise(> 1000 emp.)
AC
Verified User in Cosmetics
Enterprise(> 1000 emp.)
What do you like best about Twilio?
We were able to set up Twilio in sandbox and production in one day. Very easy to configure and integrate into our sales process. Partnering with this vendor has been a pleasure. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Nothing to dislike, it's a great solution Review collected by and hosted on G2.com.
AB
Aaron B.
Senior Consultant
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Twilio?
Twilio is a full hosted phone system (VOIP), and exposes every single feature using a documented API.
The Documents section has code samples, ideas and suggestions to use Twilio for different purposes.
This is not a service oriented to end users, and requires a good level of technical skills to develop a solution, but it's very flexible and you can create anything imaginable tied to a voip system. I see Twilio as a Developer oriented platform, to create awesome solutions for your own customers. (as Twilio says "We empower developers to build powerful communication").
The pricing levels are fine, but there is no "unlimited" phone calls package. Its possible to implement a full phone system: IVR, SMS, Phone Menus, , integrated with you iPhone or Android device, or your SIP system.
I really like the option of purchasing phone numbers directly on the control panel. This numbers also can be located in several US states even countries around the world.
A free PBX software named OpenVBX can be used with a Twilio account to create your own phone system, using a minimum of hardware and software.
Another highlight, are the "sandbox" credentials, to test your projects without expending your credits. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
They don't offer a unlimited minutes package for phone calls (land lines), you need to pay by the minute inbound or outbound. This makes some phone time intensive projects too expensive to be implemented with Twilio.
Review collected by and hosted on G2.com.
MN
Michelle N.
Chief Operating Officer
Real Estate
Mid-Market(51-1000 emp.)
LK
Leonid K.
Founder
Computer Software
Twilio Categories on G2
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