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479 Twilio Reviews
4.2 out of 5
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Overall Review Sentiment for Twilio
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PD
Pavel D.
Domain Administrator
Computer Networking
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
I like the simplicity, the documentation was quite understandable and I was able to implement SMS in just few minutes. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
I don't know what I dislike because the service was stable, the documentation also nice and I used only SMS so I didn't have any problems with it. Review collected by and hosted on G2.com.
RN
Ricardo N.
Software Engineer
Internet
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Their ruby gem is really easy to use, and you can set a trial account and hit the floor running in a few minutes. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Nothing that I can remember now. I've been using it since 2012. Review collected by and hosted on G2.com.
DW
Duane W.
Residential Manager
Non-Profit Organization Management
Enterprise(> 1000 emp.)
What do you like best about Twilio?
Easy registration and set up, more options for low volume subscribers than competitors, trial account abilities Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Text to speech options could be more intuitive, but I'm happy with what I get at the price point offered Review collected by and hosted on G2.com.
ST
Sarah T.
Senior Account Executive
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
As a mobile app developer in the the On Demand space, we have used Twilio with our clients globally for safety, security and reassurance. We use Twilio for phone number masking, SMS, many clients that are new to technology and the On Demand space aren't not technology savvy and unaware of the benefits of keeping their clients secure and their data base, their own. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
I need a cost break for our international clients, most client that are international are not use to these fees and are not aware of companies like Twilio. Review collected by and hosted on G2.com.
UH
Verified User in Higher Education
Enterprise(> 1000 emp.)
What do you like best about Twilio?
The best part of twilio is that it has supports almost all popular languages and at the same time rate is also flat. Another important thing that I like is test mode. I can simulate load of my app with test mode in twilio. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
There is nothing that dislikes about twilio Review collected by and hosted on G2.com.
UI
Verified User in Investment Banking
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
For me, the most impressive part is how easy it is to develop with the twilio api. Everything is well documented, and the developer community has been very responsive to suggested changes. Also, the pricing structure is perfect for small start-ups. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Only thing that I can think of changing is how prices are documented. When developing with more than one twilio product, it can be difficult to explain to the business folk how much itll all cost. Maybe I'm just lazy. Review collected by and hosted on G2.com.
CI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
PS
Peter S.
Owner / Principal Consultant
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
The API is easy to work with. You can use any IaaS platform you wish. If you can think of a communications app, you can probably build it with Twilio. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
For IVR applications, you still need to keep in mind latency issues. Any processing delay equates to silence on the call. Review collected by and hosted on G2.com.
CC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Twilio?
The platform is extremely intuitive and informative. All of my communication, inbound + outbound, is carried out on the platform. It is a security blanket to know wherever I am in the world, I'll always be connected w/ Twilio. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Nothing comes to mind. This is the premier VoIP platform that uses multiple servers world wide to ensure high quality of calls. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
Twilio Categories on G2
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