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Twilio Reviews & Product Details - Page 44

Twilio Overview

What is Twilio?

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

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Product Description

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

How do you position yourself against your competitors?

We make products and decisions every day around our 9 core values. They drive what we build and they drive what we do for our customers. Read more about our 9 core values here: https://www.twilio.com/company/nine-values


Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,192 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Total Revenue (USD mm)
$1,761
Description

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.


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Overview Provided by:

Recent Twilio Reviews

RW
Robert W.Small-Business (50 or fewer emp.)
0.0 out of 5
"Extrem enttäuschende Erfahrung mit dem Twilio-Support"
Twilio bietet eine beeindruckende Bandbreite an Funktionen und API-Integrationen, die es ermöglichen, Kommunikationslösungen schnell und effizient ...
SM
Steve M.Mid-Market (51-1000 emp.)
4.0 out of 5
"Utilisation facile"
La possibilité d'émettre et recevoir des appels et des sms
PY
Pejman Y.Small-Business (50 or fewer emp.)
0.0 out of 5
"Used to be fine, But stopped working and the support cannot care less!"
There are many features, tons of integrations, and not so hard to setup
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479 Twilio Reviews

4.2 out of 5
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479 Twilio Reviews
4.2 out of 5
479 Twilio Reviews
4.2 out of 5

Twilio Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TwilioQuestion

Time to Implement
<1 day
>12 months
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48+ months
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CH
Web Consultant
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

That Twilio is only in the business of providing a great webservice. Applications are the business of their partners. Twilio doesn’t compete with their partners on applications. They offer a wide array of communication services and every webservice is high quality and offers many libraries for all languages.

They offer everything from registering and using phone numbers, sending and receiving SMS/MMS, routing SIP, IP Messaging for custom messaging services and even easy to use tools for implementing 2 factor authentication with Authy in your apps. And this with very well made webservices and on a pay by use basis, without any setup fees or fixed monthly fees. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Some management interfaces could be improved and automatic credit card billing would be useful. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Look at the IP messaging. It’s really great for providing customized messaging services which can be used for all kinds of new solutions.

Also consider using scheduled payments to fund your Twilio account. Accounts without funds will eventually suspended. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Twilio is great for all kinds of problems. They offer phone numbers in a huge number of countries. These phone numbers can be used by businesses to provide much smarter services than before. For example, calls to Twilio phone numbers can be handled programatically. This can be used to implement smart, completely cloud based phone exchanges, or easily and intelligently routing phone calls in call centers, or making a software which displays relevant customer information whenever a call comes in. Review collected by and hosted on G2.com.

TW
Founder
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Twilio?

The fact that the UI is intuitive, and it is easy to set up and use for first time users. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

I somewhat dislike that the pricing model is a bit expensive for small business owners who may be limited in budget. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

I recommend this product for any user who wishes to use a easy-to-use communication API. However, this may not work out for everyone since the product pricing is a bit expensive and may not be suitable for smaller business owners. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

I am building a photo sharing and competition website for private photo club members as well as general users on the Internet. Review collected by and hosted on G2.com.

JR
Delegado de Alumnos ETSI Informáticos
Higher Education
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

The way you consume the service using a RESTful API. Sending text messages it's something really difficult if you don't have a service like Twilio. All the web services are well documented, including tutorials and examples for almost all programming lenguajes. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Maybe the price. Twilio is the company with more messaging, VoIP and voice services. They have a lot of products that every business can implement with a pay-as-you-go billing model. Be careful if someday the bill is more expensive than the one that comes from your hosting provider. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Start with the idea that this is a messaging service. Compare the prices with other providers and check out the documentation. Twilio is build thinking on developers first, and that is a good point because it makes the implementation/installation easier. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

With the help of Twilio we are solving a lot of problems in our company. The two-factor authentication is the best example, and our clients give us good feedback about it. Also, we are implementing automated surveys with really good results! Now, we can focus on the code and not on the service availability. Review collected by and hosted on G2.com.

FS
QA Automation Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
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Review source: G2 invite
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What do you like best about Twilio?

It took me less than 30 minutes from creating an account with them until sending my first sms from python scripts, so it's very easy to setup and they have examples for many languages.

It has a ton of features including voice related capabilities. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

I haven't used it in production environments, only for POC's and such, so I'm not sure about the costs in a real life, it may be a bit on the expensive side. Having said that, the prices are in the same range as most of their competitors. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Whether you're programming in C, C#, Java, Python, PHP, Ruby or other major programming languages, Twillio has support for it and has code samples for it. Buying a phone number is easy, just make sure to cancel the subscription for that phone number if you don't need it in the future as you pay for it monthly automatically. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Integrating sms capabilities in an application for notifications. The sms's come fast, there's not a delay as some of the other services have. It's really just a matter of minutes to add it. Review collected by and hosted on G2.com.

MV
CEO
Information Technology and Services
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Twilio?

Twilio has a very clear, self describing API that helps me integrate Twilio services easily within my applications and products.

The Twilio developer's manual is complete and very expressive on how to use and integrate the API elements making the whole experience a breeze.

Because their services are accessible through a REST-ful interface and they offer software development kits (SDK's) for all major technologies, it's even easier to hook up your existing application with extended phone and SMS services. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Twilio's service is awesome as they offer you a variety of phone and SMS services making their service a real good competitor for any hardware phone integrator or other online text service providers.

What I dislike is that once you got comfertable with the Twilio API, you are somewhat disapointed when using other online services. Twilio has done an awesome job providing a stellar service and an API that's easy to understand, quickly to integrate and cheap to roll out. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

If you need a phone service with or without SMS texting functionality, consider Twilio as your partner. It's easy to setup and maintain and instantly you will gain huge benefits in development and integration time, marketing tactics and budget.

Be sure to try them out if you still have doubts. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

When developing applications for non-technical people, a phone service is often a good alternative. Providing SMS text support and 2-factor authentication through SMS allows us to keep our applications secure without making it too complicated.

From a marketing perspective, collecting phone numbers has an additional benefit for direct communication with our customers.

The services that Twilio offers can integrate very well into existing phone and sms services making it a good alternative for traditional phone system solutions at a lower expense. In our case we were able to integrate the functionality quickly while keeping our budgets low. Review collected by and hosted on G2.com.

JE
Technical Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Twilio makes it easy to buy phone numbers, record calls made to that number, build custom phone menus, send and receive text messages, and make and recieve phone calls for only a few cents per minute. Due to their extensive API, if you're a skilled software developer you can make some really cool interactive applications. The only limit is your imagination. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

There's not much to dislike with Twilio, they're a very fair company with a great business model. If you want to make and recieve phone calls in the cloud, they're probably your best bet. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Personally, we use Twilio for call tracking and analytics. We do internet marketing and we buy Twilio phone numbers for some of our customers that want to be able to see how many calls we're able to generate for them. All of those calls are recorded so the customer can log in and play back recordings of all the phone calls we've sent their way. There is an intuitive dashboard that shows you everything you would possibly want to know in terms of usage and analytics. Review collected by and hosted on G2.com.

JB
Lead Software Engineer
Information Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

They're API is the goto for dealing with telecommunications. My current company uses twilio in all kinds of ways. Everything from sending text messages to employees through setting up teleconferences. The API is well documented and extremely easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Their international support can be flaky at times. When you are dialing calls out from Twilio to international endpoints, the likelihood of dropping the call goes up significantly. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Once you start scaling and sending a lot of messages or making many calls, you should try to connect with someone from the premium support staff and get someone as a known contact. That way, when there are problems, you can find the issue faster. If it does happen to be related to an issue with one of their partner carriers, they will call them and try to get to the root cause. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

We use it for everything from employee management/reminders via text messaging through tele conferencing clients with our own home build software. Review collected by and hosted on G2.com.

CW
Web Developer
Publishing
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Using twilio to provision a phone number for my apps is quick and easy. Once you have a number you can easily setup the URL's for text/calls to your twilio number to be redirected to your application. Fees are simple and straightforward with nothing hidden. The API is dead simple and they have wrappers for several popular languages (Ruby, PHP, Python, etc). Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Pretty hard to find much to complain about but I suppose if I had to come up with something it would be the sometimes lack of "local" (to me) numbers which is probably not their fault. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Jump in! The API is great. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

I have written several small applications using twilio, one of which won one of their developer contests in 2011. Being able to quickly handle texts/phone calls in your app or generate them is amazing and really helps with being able to notify users in a way that is convenient for them. Review collected by and hosted on G2.com.

UG
Software Developer
Information Technology and Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Twilio?

The API is very easy to use and very easy to get started. The variety of SDKs available in different languages makes it easy for developers of different programmming language experiences. I got the opportunity to use Twilio API in 3 different languages: Python, Java and Go. Another great thing about Twilio is its community and how they share their projects to inspire and motivate other developers with ideas. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

The documentation can be vastly improved. Though the examples are really helpful, there are many scenarios where better documentation would have made it easier to use their API. Their rates are currently more expensive than other APIs like Nexmo Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Definitely use Twilio for many reasons:

1) For learning how to use APIs, Twilio is definitely the best and easiest API out there

2) Integrating SMS in your projects has never been easier. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Getting more access to tools via SMS. I have written tools using Twilio that allow to control servers through SMS; I have also written a tool that allows users to chat in Slack via SMS Review collected by and hosted on G2.com.

JP
Software Engineer II
Financial Services
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

We were able to set up Twilio in one day. It was very easy to get up and running with a 1-800 number and a voicemail service that would send us an email with the text and mp3 of the message. We were able to setup an automated menu system with mp3 of instructions for each level (we've also in the past used the text to speech voice). Pricing is transparent and cheap and their documentation is excellent! Twilio also has had great uptime and quick responses to support requests. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Their error logging can be a little confusing, particularly with how verbose it is. It also is hard to debug exactly what is being sent back and forth. Would be great if they added a replay feature in the future! It would also be nice if at some point they passed on some cost savings to their customers. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

A simple API to get you up and running with phone numbers. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Twilio helps us managing incoming support calls, we have an automated menu that caller self-select and then it direct them to the appropriate parties. It's helped us be responsive to our clients and keep our costs low. We've had a quick turn around whenever we've added features and their uptime has been excellent (no outages since we've started using them). Twilio also works at big scale so you never have to worry about too many concurrent calls! Review collected by and hosted on G2.com.