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Twilio Reviews & Product Details - Page 43

Twilio Overview

What is Twilio?

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

Twilio Details
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Product Description

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

How do you position yourself against your competitors?

We make products and decisions every day around our 9 core values. They drive what we build and they drive what we do for our customers. Read more about our 9 core values here: https://www.twilio.com/company/nine-values


Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
82,192 Twitter followers
LinkedIn® Page
www.linkedin.com
6,348 employees on LinkedIn®
Ownership
NYSE: TWLO
Total Revenue (USD mm)
$1,761
Description

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.


Tony B.
TB
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Recent Twilio Reviews

Robert W.
RW
Robert W.Small-Business (50 or fewer emp.)
0.0 out of 5
"Extrem enttäuschende Erfahrung mit dem Twilio-Support"
Twilio bietet eine beeindruckende Bandbreite an Funktionen und API-Integrationen, die es ermöglichen, Kommunikationslösungen schnell und effizient ...
Steve M.
SM
Steve M.Mid-Market (51-1000 emp.)
4.0 out of 5
"Utilisation facile"
La possibilité d'émettre et recevoir des appels et des sms
Pejman Y.
PY
Pejman Y.Small-Business (50 or fewer emp.)
0.0 out of 5
"Used to be fine, But stopped working and the support cannot care less!"
There are many features, tons of integrations, and not so hard to setup
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479 Twilio Reviews

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479 Twilio Reviews
4.2 out of 5
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4.2 out of 5

Twilio Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TwilioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
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10 (Easy)
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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Easy to download reports to a csv and use for your own personal reprting Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Don't have dynamic number insertion figured out Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

I think it's a very cost effective way to track calls Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Call tracking Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

The portal including API, SMS, and other options are good. Also, like that they are a carrier only in AWS so using them for international routing and for providing international DiDs provides options that other carriers cannot. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Likewise with AWS, getting a direct connect with Twilio in various sites is more difficult than with traditional colo data centers. This will likely get easier over the next few years. With other things they don't act like a regular telecom carrier so it makes it more difficult for least cost routing and reselling their services. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

International telecom routing in AWS. Adding another "cloud" carrier to our routing mix. Review collected by and hosted on G2.com.

Aaron G.
AG
CIO, Chief Information Officer
Hospitality
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Twilio gives developers a powerful API platform for communication services; making it easy for developers to integrate communication methods with existing code, servers, and databases to solve problems quickly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

They struggle with virtual numbers in some cases and support can be hit or miss. Twilio is the priciest in the space, but they do the most robust service offering. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

IP messaging is good for customized messaging which can be leveraged for many different use cases. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Great for efficiently spinning up prototypes and production instances across multiple platforms with teams in remote locations. Review collected by and hosted on G2.com.

Frank V.
FV
Technical Architect
Information Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Sends consistent messages to all mobile phone providers, easy to integrate Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Error handling.. we get error codes sometimes and have no explanation on what is causing these intermittent errors. If we send the exact same message again they will send successfully. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Test in a load or performance testing environment, with several concurrent users. We believe that must be the root cause of the errors, but can't be sure. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

Sending SMS messaging to field technicians Review collected by and hosted on G2.com.

Akul M.
AM
Member
Computer Software
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

It makes my development so much easier like automation and updates are sent to me through messages. A great example was using my Rasberry pi and sending messaages to my phone whenever the dynamic ip of my home changes. It helped a lot in IOT projects. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

The biggest problem i felt was the api limitation and pricing, as for a student these were much higher and created problems in productivity. Also a little error solving documentation would be great as sometimes working code were having issues. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Great service for messaging and calling, never saw another service like twilio. Go for it. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

As i said above it helped me in my IOT prrojects and having me connected with my home, even if at distance, and the time duratiion in sending messages is very quick. Thanks to Twilio. Review collected by and hosted on G2.com.

Hillary S.
HS
Sales Supervisor
Newspapers
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

For those that are unfamiliar with Twilio, you can use the software to build apps that communicate with everyone in the world. Voice & Video, Messaging, and Authentication APIs for every application. Essentially it's the end all be all for building successful apps. It's simple to use, the team is great and quick to reply to any questions or comments. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Twilio is still a relatively new company, and they're still working out some kinks, but so far we haven'e had any major issues with the company. I'd recommend spending more time educating your customers rather than selling them additional products. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Give them the chance to show you what they can do. You'll be pleasantly surprised!! Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

We're using this business to assist with the build and implementation of new apps for our current online audience to use. Review collected by and hosted on G2.com.

Stephen B.
SB
Engineering Manager
Computer Software
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Twilio?

Twilio makes it incredibly easy to get up and running. We built the v1 of our dialer over a weekend, at SalesLoft, on top of Twilio. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

The features around managing subaccounts is lacking. You can not see usage data per subaccount in an efficient manner without writing a custom wrapper around their API. This becomes a huge problem at scale. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

We offer an in-app and in-SFDC dialer that offers Local Dial, recording, SFDC logging, voicemail drop. Review collected by and hosted on G2.com.

Arthur F.
AF
Creative Technologist
Design
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very supportive. I love how easy it is to just make things happen, from sending a local sms to a friend to making international calls. The support from the Twilio itself is also very good. Never had trouble and when I had a few questions I had my answer in less than 24 hours. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

Twilio is a great platform but it is not perfect. You might encounter yourself needing a virtual number from a country that they do not support. Even contacting them there is not much they can do. They do however have a great coverage of the globe so it is unlikely to happen. The price is also a bit above the competition, but I would not blame them as I feel it is a premium service. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Take a good read on the guides and documentation. You might feel a bit lost at the beginning but everything is very simple. A good way to save money also is to create a manager on your server so you can have a single Twilio number and multiple apps. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

I've used Twilio from building prototypes in hackathons to deploying a final product. Twilio always worked for me and I never thought of going to another platform as everything went smooth with them. I also use twilio for personal projects as it is very affordable. Review collected by and hosted on G2.com.

Erdmann K.
EK
Intern
Information Technology and Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

Their webservice is easy to use and very robust, making it very easy to implement two factor authentication into your application. The support provided by Twilio is also of premium quality: fast and precise responses, Oh, and they have libraries for many languages, so it is even easier to integrate their services. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

There is not much to dislike. Maybe the fact that some very few countries are not supported so it can be pretty annoying when some of your users can't use sms authentication. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

Compared to other alternatives Twilio is a bit more expensive, but in the end you get what you pay for: robust and reliable service and good support. It definitely worth the extra price. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

I have an application where I need to restrict one account per user and also avoid robots and spam, so I use Twilio to have a two factor authentication in my app. This solution is not perfect for the problem, as it can be avoided (ironically you can do that using Twilio), but is producing good results. Review collected by and hosted on G2.com.

Akram Hasan S.
AS
CEO / Volunteer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Twilio?

I remembered when I first came to IT profession and wanted to make an app able to send and receive text. Every search I made answer was I have to have a server with lot of cables, telecom devices, telecom registration, department authorization and many other dramas. Made me think about I might be crazy thinking stuff like this. Then one day one friend of mine mentioned about Twilio. Everything I wanted to do, they offering all those service in a easier way. I don't have to get a license or telecom devices or server for what I wanted to do. Then I realize they came with some badass technologies. They are the one can help me and they are the service I was thinking about.

Think I liked about Twilio always been easy to use API for voice calls, text sending, receiving or verifying phone number. Most importantly they support widely all programming languages. Programmatically you can send and receive text messages using your favorite programming language. And trigger whatever app you are planning to develop. Let you use their well documented API for easy to use access. You can pick your alternative number for your app or choose a short code. Their logging system let you find out any technical problem or trace your messages. When I said you can programmatically access your phone number, that means you can do whatever you wanted to do using their API.

They also has voice and other service as well and they are also satisfying.

So Twilio was the one made me believe that thought I had wasn't my nightmare. It was my dream for advance technology. Review collected by and hosted on G2.com.

What do you dislike about Twilio?

As I mentioned they doing a pretty great job with telecom usage. Here nothing to complain about their product. But yes, their customer service pretty slow and need to be upgraded. Review collected by and hosted on G2.com.

Recommendations to others considering Twilio:

If you are planning for any apps and need SMS notification or 2 way SMS for user account query. You better give a try this service. Review collected by and hosted on G2.com.

What problems is Twilio solving and how is that benefiting you?

We are using Twilio for Two Factor Authentication and 2 way SMS service for our web apps. The benefit we can mention is they are boss in this field. Review collected by and hosted on G2.com.