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4.6 out of 5
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478 out of 479 Total Reviews for Twilio
4.2 out of 5
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Overall Review Sentiment for Twilio
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Twilio allows my organization to have text messsage notifications for our web applicaiton. That is just one of their products. They offer a large collection of products that are amazing tools for any developer and I am looking forward to see how much I can use out of Twilio. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
There is a very large learning curve. However, there is a lot of documentation and community support. Depending on your account type, you can recieve direct support from Twilio. Review collected by and hosted on G2.com.
DA
Derek A.
Small-Business(50 or fewer emp.)
RM
Ravina M.
D
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Twilio is the best API provider for Text(SMS), Voice and Video calls. Twilio also provides APIs for the WhatsApp. But for that, we have to create our account on Meta. Twilio is the best choice when it comes to handling international services. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
The only thing I dislike about Twilio is its high costs. They charge more compared to others like MessageBird; no doubt they provide many extra features but for small companies, the price it a bit high. Review collected by and hosted on G2.com.
SP
Sebastian P.
IT Consultant
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc.. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio. Review collected by and hosted on G2.com.
MB
Miriam B.
Senior Marketing Specialist
Enterprise(> 1000 emp.)
What do you like best about Twilio?
Twilio's Engagement Cloud boasts a distinct level of dependability and technical redundancy that guarantees the rapid delivery of marketing messages in real-time. This has proven particularly valuable when we need to distribute automated marketing content to a large volume of recipients simultaneously. In such cases, Twilio can detect most instances of undelivered messages and automatically resend them, reducing the need for manual intervention from our team. Additionally, Twilio provides verified messaging routes that safeguard our marketing messages from being flagged as spam or unwanted by network carriers. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Twilio currently provides measurable data metrics for technical activities such as tracking the success and failure rates of SMS delivery, as well as identifying redundant contact numbers on messaging lists. However, when it comes to marketing-related data, Twilio's capabilities are limited. For instance, Twilio is not able to provide sufficient measurable information on how quickly sales contacts respond to automated marketing messages on integrated messaging platforms like Whatsapp and Telegram. Review collected by and hosted on G2.com.
AC
Alexandru C.
Senior Frontend Developer
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Good prices. Veasy easy to learn API. Easy to integrate. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
As a developer I wanted to explore Twilio's API. I was very excited about the possibilities, but I had no specific project in mind.After paying 20$ and upgrading my account, they suspended it, asking me all kinds of backward questions like what is my business, requiring me to send them emails from the server where my application is.After trying to answer their questions they replied:"After careful review, we will not be able to approve your account and unable to provide details regarding decisions made in the account review process. We apologize for any inconvenience caused."
I understand that they are trying to protect themselves from spammers but I did
not abuse the service. I did nothing wrong.They could also ask for my id or find other ways of detecting spammers.
Very disappointed. Review collected by and hosted on G2.com.
MJ
Mika J.
Software Engineer
Enterprise(> 1000 emp.)
What do you like best about Twilio?
I love Twilio Engage and how we've integrated it into our operational infrastructure, enabling us to capture first-party customer data in real-time. This ensures that our communication decisions with customers across various engaging platforms are data-driven, allowing us to personalize messages to fit their current journey experience with our services and products. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Twilio excels in all aspects, including in terms of the reliability of its infrastructure , its comprehensive API documentation, and the efficient nature of Twilio official support services. Review collected by and hosted on G2.com.
CI
Christina I.
Web Designer
Small-Business(50 or fewer emp.)
SC
Steve C.
Senior IT Assistant
Enterprise(> 1000 emp.)
What do you like best about Twilio?
Twilio is super easy to configure and use.
It has a simple UI that keeps it lean and functonal.
It's fairly well priced compared to the competition.
Its API integration with other software is really very good.
Support is always available and helpful. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
The sound quality can be perfect one minute, then drops the next minute.
There are times when I have trouble logging in. Review collected by and hosted on G2.com.
AG
Alberto G.
Software Engineer
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
It has a powerful UI that helps you to configure many things without writing code. If you need more customization, you can write your code and fit it to your needs. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
The SMS service is very expensive compared to the other providers. Other services are expensive as well but might be worth the investment if you will get a return. Review collected by and hosted on G2.com.
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