(0)
0.0 out of 5
Visit Website
Sponsored
Twilio
Top Rated Twilio Alternatives
Video Reviews
Review by
Open text communications with the customer
478 out of 479 Total Reviews for Twilio
4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
Overall Review Sentiment for Twilio
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
UC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
Easy to use online admin interface. Easy to integrate with your setup. Great customer support. Use this tool everyday to boost our business efforts. Lots of features to choose from. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
Nothing that I can think of at this moment. Review collected by and hosted on G2.com.
SR
Srikanth R.
Senior Software Engineer
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Twilios with its API consistently delivers every important notification either via call or through SMS. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
UI UX can be improved and It is a bit costly. Review collected by and hosted on G2.com.
CA
Christopher A.
Graphic Designer/ Videographer
Mid-Market(51-1000 emp.)
PQ
Peerzada Tabish Javaid Q.
Functional Consultant Dynamics 365 CRM
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
I like the easy setup and integration process of twillio with other applications like dynamics 365CE Review collected by and hosted on G2.com.
What do you dislike about Twilio?
I dislike the hiked prices for getting the numbers Review collected by and hosted on G2.com.
TH
Tabitha H.
#ONO
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
It's very basic no perks at all standard online phone Review collected by and hosted on G2.com.
What do you dislike about Twilio?
It's too basic not allowing you to see who's waiting for calls nor can you see who's logged in. Review collected by and hosted on G2.com.
AC
Anu C.
Senior Product Marketing Specialist
Enterprise(> 1000 emp.)
What do you like best about Twilio?
I am so much in love with Twilio segment's customer journey feature . As a team we've utilized this feature to unify the different teams and tools within my organization , to create seamless personalized customer engagement processes where conversations and engagement with customers is continuous, across the different teams they encounter while using our products and services .
In summary, Twilio's journey feature lets us meet sales prospects where they are, by making use of real-time data collection, thereby ensuring that we are influencing the outcomes we want through multi-step engagements and interactions which drive results. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
In situations where we have made use of Twilio's sms delivery or voice services, cost is definitely an area of concern. However, when we have compared the value and reliability we get from Twilio with the price we are paying, especially when juxtaposed with the quality we've gotten from Twilio alternatives , I can say the high price is not too bad for my team ,as far as we keep achieving sales results using Twilio. Review collected by and hosted on G2.com.
SM
Sukumar M.
Freelance Information Technology Consultant
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Very easy to setup and it works flawlessly
Excellent developer documentation to implement Emails and SMS Integration
Support National and International SMS in lighting fast speed Review collected by and hosted on G2.com.
What do you dislike about Twilio?
I feel it is costly even though the quality of product and number of features provided. IF cost can be reduce a bit, then low usage user will benefit a lot Review collected by and hosted on G2.com.
EA
Eli A.
Founder, CTO
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
Twilio has everything we need for messaging, and for the most part, it's easy to use Review collected by and hosted on G2.com.
What do you dislike about Twilio?
We've been a Twilio customer for 7 years, but recently, our messages have been filtered by carriers, and we're not sure why. Unfortunately, Twilio's customer support has gone radio silent, and we've been waiting for over 2 months for a resolution to the problem. Meanwhile, we're missing out on crucial customer communication, and it's causing us to lose thousands of sales. We have always been happy with Twilio, but right now, they're actively hurting our business, and we're exploring other options. Review collected by and hosted on G2.com.
DS
Dániel S.
CTO
Small-Business(50 or fewer emp.)
What do you like best about Twilio?
Reliability and ease of use. There is no question left unanwsered by the docs, and takes minutes to implement and integrate using the right tools for any tech stack. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
The need for leasing a phone number is quite high for $35, while probably many others use the same number. Review collected by and hosted on G2.com.
AH
Verified User in Health, Wellness and Fitness
Mid-Market(51-1000 emp.)
What do you like best about Twilio?
Endless features, straightforward to get phone numbers from everywhere in the world.
User friendly. Review collected by and hosted on G2.com.
What do you dislike about Twilio?
The new regulation of text messages with the approvals makes the campaigns and the process very slow to approve. Review collected by and hosted on G2.com.
Twilio Categories on G2
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
