Twilio Reviews & Product Details

Twilio offers an impressive range of features and API integrations that enable communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers. Particularly, the flexibility in call management and the possibilities for automation initially convinced us. The scalability of the platform is also a clear advantage for companies that want to grow. Review collected by and hosted on G2.com.

Unfortunately, our initial enthusiasm was dampened by an extremely disappointing support experience. Our account was suddenly and without warning suspended, just one week after the release of our integration. Despite detailed explanations on our part, we have not received any feedback from Twilio support for over 2 weeks. The lack of transparency in the verification process and the fact that the service was abruptly shut down during operation not only massively disrupted our operations but also permanently shook our trust in Twilio. If Twilio does not address these issues, we cannot recommend the platform. Review collected by and hosted on G2.com.

The way in which Twilio is integrated is amazing, it allows us to implement it literally in any application and software, plus it has a large repertoire of native applications, allowing us to connect without a code bar. Review collected by and hosted on G2.com.

When there are no native applications, it is very complex to connect, since it is mandatory that you know how to program to do it, plus it does not have a platform for people who just want to send simple messages. Review collected by and hosted on G2.com.

It was very easy for me to purchase my service and be billed promptly, and be assigned a phone number. Review collected by and hosted on G2.com.

When setting up phone number there are numerous requirements for certifications, Weber hawks, and technical integration requirements that are neither well documented, clear, or aided by any on screen bye workflow. Further there are no live chat or Live telephone options for a small business. Finally when emailing support, response times are greater than 24 hours. I purchased a Twilio number four weeks ago and I still can neither receive calls no more receive voicemails. Tragic. Would not recommend try RingCentral instead Review collected by and hosted on G2.com.

There are many features, tons of integrations, and not so hard to setup Review collected by and hosted on G2.com.

When something's wrong, don't expect them to help with diagnosis, let alone support! Review collected by and hosted on G2.com.

The possibility of making and receiving calls and SMS messages Review collected by and hosted on G2.com.

Incoming calls are not personalized. Review collected by and hosted on G2.com.

It has a very low cost for the service, which is excellent for avoiding inflating the IT area's budget. It is very easy to implement and is always active, we have not had any problems because it guarantees business continuity. The tool is powerful, integrates all tools and solutions through Zapier and webhooks, and only a far-reaching system. Review collected by and hosted on G2.com.

The UXI is a bit cumbersome when creating subaccounts and viewing analytics, it is so powerful that you can get lost, but that is a minor issue since I am sure that someone with more knowledge can be more efficient in its use. Review collected by and hosted on G2.com.

One of the best things about Twilio is how easy it makes verifying identities with OTPs (One-Time Passwords). It's super reliable and fast, which is crucial for keeping things secure. Plus, it's flexible enough to integrate into different platforms seamlessly. Overall, Twilio's OTP verification is a lifesaver for keeping accounts safe without causing headaches for users. Review collected by and hosted on G2.com.

One downside of Twilio is its requirement to make a payment before sending OTPs to unverified numbers. It would be helpful if they offered a few free trials or a minimum number of chances to try before requiring payment. While the overall experience is positive, this initial barrier can be a bit frustrating for users who want to test the service before committing to payment. Review collected by and hosted on G2.com.

What I like about Twilio is its user-friendly system—the API alone is straightforward, and integration with communication systems is super easy. Reliable it is. Review collected by and hosted on G2.com.

Thoough some features are easy to use, the advanced ones tend to get tricky to implement. Also, the cost is a bit high especially if it's used by high-volume users. Review collected by and hosted on G2.com.

Twilio is platform or tool from which you can use twilio credentials into the project and user the feature of chat and video meeting.

Twilio has two features chat and video meeting from which n number of users can use and integrate into a particular project.

For twilio chat you have to integrate their API into your system and use the twilio account. Review collected by and hosted on G2.com.

As i have used twilio for sometime, i did not face any problems while using it .

yes, i want to add some views that when the account is being suspened they should email about the account and after user can make payment. Review collected by and hosted on G2.com.

We use Twilio for automated whatsapp notifications that send both prescriptions and medical orders to patients and scheduled appointment reports to doctors from our cloud telehealth platform. Usually medical appointments have modifications and cancellations and it is very useful to notify everything by whatsapp.

It gives us confidence as a provider as we transmit sensitive personal data. Review collected by and hosted on G2.com.

In some cases, the guides have some limitations, sometimes we have to find out from the Community how to solve a problem. Customer Support is not the best Review collected by and hosted on G2.com.