TriNet Reviews & Product Details - Page 2

I like the platform and that there are many ways to learn and navigate it, like the training and quizzes on the Wing. I also like that through the Wing, you are connected with a community of HR individuals to ask questions and bounce off ideas. Review collected by and hosted on G2.com.

TriNet promised to help with compliance, but when we reached out for assistance, we felt like they were holding back information or that we had to dig it out of them. We often don't know what we don't know, so it would be nice to talk things through with an expert, have them think ahead, and help us come up with solutions not just for the short term. However, that hasn't been the case. Review collected by and hosted on G2.com.

Standard payroll is easy to run. Insurance prices are better than we could get on our own. Review collected by and hosted on G2.com.

Various modules do not integrate well. It's clear that many of the modules were acquired and do not interact well with the main payroll platform. For example, the time module requires a download to CSV and subsequent import to payroll, and the expense module is a legacy product that is grossly underpowered. It would have been better if they were not marketed and sold as capable, integrated solutions.

The biggest issue we had was TriNet missed our filings in an entire state. They did not inform us of the issue and we ended up correcting it ourselves. Review collected by and hosted on G2.com.

Literally nothing. There is not one single thing that TriNet offers that distinguishes them from their competitors that are less expensive, better operated, or both. Review collected by and hosted on G2.com.

Their service is intermittent at best. Login problems literally every week and when you ask your client manager about it, they say they haven't heard of any problems. Yeah, sure Jan!

The customer service is even worse than their technology. You can only ever "open a case" to get even a small thing like an answer about where you might find a function in their 1970's mainframe layout software.

If you give a hoot about your employees and your payroll, you will choose literally any other provider out there. Review collected by and hosted on G2.com.

The variety of ancillary benefit options for my employees that we wouldn't be able to manage on our own, as well as the coverage of ancillary benefits, time off, and payroll all through a single source. Review collected by and hosted on G2.com.

It is often frustratingly hard to get an answer on things. The website is not the best and when things are reported to them it goes no where, so I have stopped doing so. Review collected by and hosted on G2.com.

I used Trinet's HR PEO service at my last company as well as now. It is very easy to use and my assigned account managers are very responsive. Also like that there is some flexibilities of fields so we can integrate with our global HR system. Review collected by and hosted on G2.com.

As a PEO customer we are very limited on changes to benefits, so this can be frustrating. For example we are not happy with the plan year timings but it's difficult to move to different dates and Trinet is pushing us to maintain current plan. Review collected by and hosted on G2.com.

Finding a reliable and comprehensive HR solution is critical, TriNet checks all the boxes. Their user-friendly platform is intuitive and efficient, with tools that make it simple to manage payroll, track time, and access critical HR data. Review collected by and hosted on G2.com.

It is more expensive than some competitors. Review collected by and hosted on G2.com.

My name is Joy Jones. I work with Boys& Girls Clubs of Manatee county.

My email is joy.jones@bgcmanatee.org

TriNet is simpler, easier to use than our previous app.

There are more training videos available

Chat help is nice Review collected by and hosted on G2.com.

There's always a lerning curve... also, have to go to 3rd party site for recruiting.

I'd like to be able to get more immediate help, live or on phone, as we learn the system. Review collected by and hosted on G2.com.

Keeping us in compliance, notifications on benefits and compliance that we need to know as they happen. Features on the platform that are very helpful when making changes to employees. The platform is easy to use and easy to self teach for the most part. Customer support is quick to acknowldge something that needs to be addressed. Review collected by and hosted on G2.com.

It takes weeks and sometimes longer to complete a request. Meetings will be setup for weeks later and questions will be addressed and never answered even though the trinet team had time to review the items. TriNet sometimes also takes it upon themselves to make changes without alerting us. Review collected by and hosted on G2.com.

TriNet's dedicated customer support team is a standout feature. They are generally quick to resolve issues, making our transition to TriNet smoother despite the initial challenges with integration and implementation. The platform is fairly easy to use, and the support team’s responsiveness helps address any concerns that arise promptly. ntegration and implementation when we moved over to Trinet was a bit messy as we did it in a hurry but the support reps have helped resolve everything that has come up and was an outstanding issue. We speak with the reps very frequently as we depend on their assistance when processing payroll. Their frequent assistance, especially with payroll processing, has been invaluable. Review collected by and hosted on G2.com.

There are several aspects of TriNet that could be improved. The inability to link multiple companies within the platform is a major drawback, as it complicates time-off approvals and increases costs due to extra charges for non-payroll users. The reporting system is limited and often requires custom reports for comprehensive data. The system also tends to be glitchy, particularly in document uploads and navigation. Additionally, the interface could benefit from enhancements like easier access to employee information, more flexible display settings, and a more streamlined process for managing multiple companies. Trinet is definetly on the more expensive side of PEO's. It is unfortunate that each cheque costs $88 per user. This makes it hard to justify if we have to provide a cheque as expense reimbursement for something small and trivial for ex-employees who are not longer recieving pay, but have outstanding expenses. Review collected by and hosted on G2.com.

One of the best things about Trinet is having the excellent options for medical/dental/vision/supplemental insurance plans that are integrated right into the platform and the payroll costs and reports. Having also managed a PEO that required separate management of the relationship with the health insurance broker and was very confusing and tedious to navigate, Trinet's solution is simple and ideal. I also find that our dedicated customer representatives are lovely to work with and always very professional and helpful. Review collected by and hosted on G2.com.

I am now working for my third company utilizing Trinet as a PEO. My current company I chose Trinet as our new provider to migrate to based on my excellent past experiences. I have found that it has become more difficult to navigate issues as Trinet has grown and apparently outsourced more and more to different internal teams across the world. Often times when I have questions or issues I am finding it difficult to get a timely response. We had some issues with our PTO plans that have been difficult to understand and fix, urgent questions are sometimes impossible to get an answer to, submitting a case puts the issue on another team that you never hear from. Pretty much although the dedicated service reps are so helpful and professional, all that they can do is submit a case to some other team that we never hear from or hear from a week later and have no idea what the status or resolution is, which is very frustrating and difficult. One are of particular frustration has been the payroll tax issues, I find the instructions of navigating all of the different states and do they require us to have our own company registration with trinet access, or does trinet remit taxes as trinet, and what to do with different state inquiries for non remitted taxes, very difficult and confusing to navigate and the instructions are confusing when onboarding new states. I'm always dreading having a question because it feels like putting a case out there puts it into a limbo where it never gets addressed. Review collected by and hosted on G2.com.