Trengo Reviews & Product Details

Trengo makes team communication a breeze! It’s super easy to use, keeps everything in one place, and makes working together smooth. The AI features, like chatbots and smart routing, save tons of time and help with quick responses. If you want a stress-free way to manage messages, Trengo’s a game-changer! Big thanks to Charlotte for helping us with the onboarding and support, as well as Sander for the initial sales call! Review collected by and hosted on G2.com.

The email inbox sync with google is still not great, needs fixing. Would be good to see the sent items folder. Also, replying to a thread of emails can be confusing especially when you need to reply to only one person, and not all. Review collected by and hosted on G2.com.

Great onboarding experience from Charlotte, she really helped with any small detail and there are a lot of features to be explored in there, which are all explained very well. The chat feature is great as well, as this is being used more than with the previous system now.

Overall this is a great and easy to use platform, with the most common integrations included, the support is quick to reply and very eager to help! Review collected by and hosted on G2.com.

Only sometimes it is a little slower, but that might be connection related, other than that, no complaints. Review collected by and hosted on G2.com.

Love every touch point I have had with the team. Both Katharina and Tom have been so consistently helpful and quick to response. I have never felt like I could be asking too many questions. The tool itself has made my job so much easier. It's been exactly what we need. Review collected by and hosted on G2.com.

There is a bug where messages and responses from the same session pop up in different chats. Would also like to be able to create a whatsapp template at the point of message not just in settings. Review collected by and hosted on G2.com.

Trengo assists us in supporting customer service; additionally, it is a program with multiple functions because we can manage all communication through one platform. The contact I have with Nickey is excellent. I send an email and get a quick response. She resolves issues by either calling me or assisting me through an online meeting. Review collected by and hosted on G2.com.

Even though I figured out many things on my own while setting up our flowbot, there are definitely specific aspects where you need help. Additionally, there aren't instruction videos for everything, which I find a bit disappointing! Review collected by and hosted on G2.com.

For our administration staff, Trengo is a great tool to combine the different old email channels after the rebranding. The onboarding procedure was gooed and Charlotte was always willing to help us with any question or issue. Review collected by and hosted on G2.com.

Some simple things as sorting the rules in order or sorting in order the handle the emails should be standard. Also in the new workflow some basic things could be work out better in visible matter. Review collected by and hosted on G2.com.

Customer service is one of those things that is a complete pain if you haven't set it up properly. With Trengo, especially if you take a bit of time to set up their AI, you take away 90% of your workload in this area while simultaneously delighting your customers with fast & effective service. Review collected by and hosted on G2.com.

May require a bit of knowledge about language models to get the most out of. Or you could just get help of their 10/10 customer success manager, Nicky, of course. Review collected by and hosted on G2.com.

Sadly nothing anymore. They are completely disrespectful and patronizing. Review collected by and hosted on G2.com.

Completely untrustworthy company to do business with. They keep raising their fees without ANY improvements. They say they have AI but you need to upload PDF documents lol.

After their latests insane price hike (not only for new clients but for EXISTING ones as well) they are pricing themselves completely out of the market.

If you need customer support from a customer support platform provider you can wait for days on them as well. The quickest turnaround time we got over the years is 3 days and 80% of the times not helpful at all.

Was good for starters but they last track of their value proposition and it is nothing more than a overpriced, low feature customer support app. Pitiful. Review collected by and hosted on G2.com.

the general page with the emails is very clear, easy to see who it comes from and to whom it may have been assigned. Review collected by and hosted on G2.com.

When you have a private email attached to it. you can't set up a rule that the mail will be closed automatically. IT is looking into it, hopefully they can solve that. Review collected by and hosted on G2.com.

We started using Trengo about 3 years ago. It stood out against the likes of Intercom and HubSpot in terms of pricing. It addresses the channels that we use most. It allows us to coordinate across remote teams, though the inbox feature did not scale as well as we hoped. It was easy to implement and needs little training to use. Review collected by and hosted on G2.com.

We recently looked into AI powered customer support solutions. Unfortunately, it was not the right solution for us. Review collected by and hosted on G2.com.

Centralized communictaion acroos multiple social media platforms. The ability to speak with my staff within a conversation withou the client seeing it, it is a game changer when it comes to training employees especially in a customer service business. Review collected by and hosted on G2.com.

It is really diffucult to setup, use and get used to. I hate that you cannot start a whatsapp conversation without a template and the fact that after 24 hours the conversation needs to be restarted. You cannot see emojiis, or reply to messages. There area a lot of features that are lacking that are available in almost all communication platforms that Trengo integrates with. Review collected by and hosted on G2.com.