Trengo Reviews & Product Details

Trengo makes team communication a breeze! It’s super easy to use, keeps everything in one place, and makes working together smooth. The AI features, like chatbots and smart routing, save tons of time and help with quick responses. If you want a stress-free way to manage messages, Trengo’s a game-changer! Big thanks to Charlotte for helping us with the onboarding and support, as well as Sander for the initial sales call! Review collected by and hosted on G2.com.

The email inbox sync with google is still not great, needs fixing. Would be good to see the sent items folder. Also, replying to a thread of emails can be confusing especially when you need to reply to only one person, and not all. Review collected by and hosted on G2.com.

Great onboarding experience from Charlotte, she really helped with any small detail and there are a lot of features to be explored in there, which are all explained very well. The chat feature is great as well, as this is being used more than with the previous system now.

Overall this is a great and easy to use platform, with the most common integrations included, the support is quick to reply and very eager to help! Review collected by and hosted on G2.com.

Only sometimes it is a little slower, but that might be connection related, other than that, no complaints. Review collected by and hosted on G2.com.

The fact that helpmates can assist with FAQs and allow representatives to have more time with focusing on more trivial queries. I also like the fact that I can keep a track of reports and agent performance, especially for new staff. Labeling and closing conversations based on category and results is a great bonus. Review collected by and hosted on G2.com.

Some of the features do take more research in order to get a better understanding of how to use. Would also like quicker support team after first contact (this was already discussed in my previous meeting) Review collected by and hosted on G2.com.

It's so easy to use, even our less pc experienced colleague's are able to use it very easily and we got great help from Charlotte! A lot of cool features also related to AI, was an easy switch from our old platform. Review collected by and hosted on G2.com.

Some things are still in a startup position which sometimes can be annoying but is also fairly normal and I am glad they are trying new things. Review collected by and hosted on G2.com.

Love every touch point I have had with the team. Both Katharina and Tom have been so consistently helpful and quick to response. I have never felt like I could be asking too many questions. The tool itself has made my job so much easier. It's been exactly what we need. Review collected by and hosted on G2.com.

There is a bug where messages and responses from the same session pop up in different chats. Would also like to be able to create a whatsapp template at the point of message not just in settings. Review collected by and hosted on G2.com.

Trengo assists us in supporting customer service; additionally, it is a program with multiple functions because we can manage all communication through one platform. The contact I have with Nickey is excellent. I send an email and get a quick response. She resolves issues by either calling me or assisting me through an online meeting. Review collected by and hosted on G2.com.

Even though I figured out many things on my own while setting up our flowbot, there are definitely specific aspects where you need help. Additionally, there aren't instruction videos for everything, which I find a bit disappointing! Review collected by and hosted on G2.com.

For our administration staff, Trengo is a great tool to combine the different old email channels after the rebranding. The onboarding procedure was gooed and Charlotte was always willing to help us with any question or issue. Review collected by and hosted on G2.com.

Some simple things as sorting the rules in order or sorting in order the handle the emails should be standard. Also in the new workflow some basic things could be work out better in visible matter. Review collected by and hosted on G2.com.

Het is een makkelijk te gebruiken systeem dat onze klantenservice heeft geholpen om efficiënter te werken. Review collected by and hosted on G2.com.

Niks op dit moment ik vind het een heel fijn bedrijf om mee samen te werken. Review collected by and hosted on G2.com.

Customer service is one of those things that is a complete pain if you haven't set it up properly. With Trengo, especially if you take a bit of time to set up their AI, you take away 90% of your workload in this area while simultaneously delighting your customers with fast & effective service. Review collected by and hosted on G2.com.

May require a bit of knowledge about language models to get the most out of. Or you could just get help of their 10/10 customer success manager, Nicky, of course. Review collected by and hosted on G2.com.

Sadly nothing anymore. They are completely disrespectful and patronizing. Review collected by and hosted on G2.com.

Completely untrustworthy company to do business with. They keep raising their fees without ANY improvements. They say they have AI but you need to upload PDF documents lol.

After their latests insane price hike (not only for new clients but for EXISTING ones as well) they are pricing themselves completely out of the market.

If you need customer support from a customer support platform provider you can wait for days on them as well. The quickest turnaround time we got over the years is 3 days and 80% of the times not helpful at all.

Was good for starters but they last track of their value proposition and it is nothing more than a overpriced, low feature customer support app. Pitiful. Review collected by and hosted on G2.com.