Touchpoint MX Reviews & Product Details

TouchpointMX's platform allows businesses to engage with customers across various channels, such as email, SMS, social media, and more.

Customer journey mapping and management tools can help businesses understand the end-to-end customer experience and identify areas for improvement.

Data analytics and reporting capabilities allow businesses to gain insights into customer behavior and preferences.

Furthermore, TouchpointMX's solutions can help businesses improve customer experiences, increase engagement, and drive revenue. Review collected by and hosted on G2.com.

CX platforms can be complex and require a steep learning curve. You may find navigating the platform challenging or understanding how to use its features effectively.

CX platforms can be costly, particularly for small businesses or startups.

You may experience difficulties integrating the CX platform with existing software or systems within your organization. Review collected by and hosted on G2.com.

Touchpoint MX has a real-time preview feature which allows me to see immediate visual feedback as I make the edits. It also provides wide range of features such as filters, effects that help achieve professional results. Review collected by and hosted on G2.com.

Touchpoint MX has a slow response time which makes it frustating to use. Sometimes it crashes especially when i use large image files. It has a subscription-based pricing mode which is again a disadvantage. Review collected by and hosted on G2.com.

I like how it keeps me informed on what my customers like and don't like. Review collected by and hosted on G2.com.

I don't like how it keeps everyones personal information. Review collected by and hosted on G2.com.

The charts that areself expainatory and the easy access to every tool around Review collected by and hosted on G2.com.

Sometimes the menu can be a little ocnfusing and cant refresh the page Review collected by and hosted on G2.com.

A powerful marketing automation tool that could take us to the next level in terms of marketing promotions and it's metrics. Review collected by and hosted on G2.com.

Customer experience platform is very slow. The performance needs to be improved. Review collected by and hosted on G2.com.

Good reporting on dashboard, includes a lot of customization from lead emails to landing pages. Review collected by and hosted on G2.com.

It's what you make of it, can be powerful but takes a lot of cusotmization to start. The ready to go funcitons are fairly green and basic. Review collected by and hosted on G2.com.

Ease of use. Ease of implementation. Ease of integration. Frequency of use. Review collected by and hosted on G2.com.

Customer support to slow to respond. Number of features. Review collected by and hosted on G2.com.

I enjoy the majority of the services, such as email integration, marketing automation, content analysis, retargeting to increase engagement, etc, for which we receive accurate data and which are extremely beneficial to me. Review collected by and hosted on G2.com.

For the best results, we need to get more specific in terms of automation, such as pinpointing data to locate the customer range, and I believe Touchpoint should cut some prices as well. Review collected by and hosted on G2.com.

Lead acquisition ability with multiple touchpoints like survey, email, mobile push messages are a key element and keep doing engagement and loyalty retention program too. Review collected by and hosted on G2.com.

Product demo, as well as inbuilt connecter, are with only know brand services Review collected by and hosted on G2.com.

As it is SaaS, the software is always ready for action. Simple and easy to use. Always in the forefront of collaborative customer engagement and team is always ready to help which is extremely important to us. Review collected by and hosted on G2.com.

Nothing at this stage - Much of the feedback that has been provided have been implemented into the platform or included within the road map. Review collected by and hosted on G2.com.