The 360 review process was decent, though nothing to write home about. Review collected by and hosted on G2.com.
It's not clear to me what there is to like, honestly. You're better off searching and finding your own coach on your own rather than using Torch. Torch came recommended to me from a fellow founder, and I'm surprised at how poor the experience was. It seems like they merged with a company called Everwise, and perhaps the service has perhaps gone downhill? Not really sure.
Torch essentially signs up you to the platform, then you're own your own. For a service at this price point, I expected more. Someone from a customer success team should reach out to help onboard and check in, but there was almost no follow-through.
The process for matching people with coaches wasn't great. They basically give you four options with very little details on each. And you don't get to meet with coaches to screen them first like you would if you were choosing coaches elsewhere. You sign up with one based on very little information and you're stuck with them, for the most part. In the real world, most coaches will meet with you for free for the first session to help you gauge fit. Not so on Torch.
I'd much preferred to have interviewed 3-4 coaches and then decided to move forward with one of them. Apparently this used to be the case but has since be changed. As it was I picked a coach and that was it - no easy option to try someone else. I also wish each coach had a video on their profile. The coach I spoke to seemed nice, but wasn't a fit for me.
All-round it was a very poor onboarding experience. Quite disappointed. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Torch
Overall Review Sentiment for Torch
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Torch has been a great resource for our mid-level leaders in our organization. They are paired with a coach that understands their strengths and areas for improvement to help develop and mentor our team members. Review collected by and hosted on G2.com.
The reporting isn't as clear as I'd like as an administrator; however there is reporting and I feel like I have line of sight into how our teams are doing without being invasive -- meaning I get line of sight without knowing the details of their coaching, which is the point and what we were looking for. Review collected by and hosted on G2.com.
User Experience
From the moment I logged in, I was impressed by the intuitive interface. The design is clean and user-friendly, making navigation a breeze for coachees.
Flexibility and Customization
What I particularly appreciate is the software’s flexibility. Organizations can customize the platform to align with their specific goals and culture. Whether you’re managing a large cohort program or one-to-one engagements, Torch adapts to your needs.
Reporting and Analytics
The reporting features provide insightful analytics on engagement and progress. This data is helpful for evaluating the effectiveness of coaching engagments.
Customer Support
Lastly, the customer support is top-notch. The support team is responsive, knowledgeable, and genuinely invested in helping learners. Review collected by and hosted on G2.com.
Despite its many features, maintaining user engagement has been challenging. The platform can occasionally feel static, and without regular prompts or interactive elements. Review collected by and hosted on G2.com.
Torch has provided our organization structure for the mentorship program. It tracks participants, provides guidance to mentors and mentees and the profile matching algorithm is a great addition - making sure participants are paired with the best partner for their mentoring journey. Review collected by and hosted on G2.com.
Honestly nothing, any technical snafus I run into the Torch support team is very quick to address - thank you! Review collected by and hosted on G2.com.
Torch is such a great resource for our staff. All of our managers are able to utilize the benefits throughout their tenure and we hear nothing but great things about the platform, the coaches, and the growth that our employees experience. It's simple, seamless, and very well loved! Review collected by and hosted on G2.com.
I wish we were able to purchase Torch as a company-wide tool instead of having a certain amount of seats. Review collected by and hosted on G2.com.
Torch is truly a strategic partner - they help you design a program that gives you a return on your investment. Torch has great coaches who take a tailored approach to providing participants exactly what they need to fill in their performance gaps Review collected by and hosted on G2.com.
Sometimes the platform can be cumbersome, I don't love how it doesn't sync with our other programs Review collected by and hosted on G2.com.
The team at Torch has been amazing to work with - from assessing our needs for establishing the contract, to supporting us in enrolling our coachees and navigating through the coaching process, Torch has made the process simple and never let us down! The feedback we have received from initial coachees has been nothing but positive! Review collected by and hosted on G2.com.
I do not have any feedback on dislikes for Torch. Review collected by and hosted on G2.com.
Very happy with my Customer Support team. They are professional, easy to work with and always responsive to requests.
As an organization, I see a continuous drive for improving processes and looking for ways to serve their customers better.
Coaches are vetted to be top notch.
The participants from my organization give overwhelmingly positive feedback. Review collected by and hosted on G2.com.
Having used Torch for a few years I have not been wowed by their interface but I am happy to say they have made great strides in providing better reporting and easier interaction as both an adminstrator and as a participant/coachee. Review collected by and hosted on G2.com.
(1) Pricing that allows us to provide coaching to more employees; helping them to grow. (2) Customer support, (3) Ease of Use, (4) Coach qulity Review collected by and hosted on G2.com.
(1) Ability to reopen 360's or surveys is difficult Review collected by and hosted on G2.com.
We love the Torch platform to support our mentoring program. It makes it very easy on a lean HR team to have a robust mentoring program. Review collected by and hosted on G2.com.
none immediately come to mind! great product Review collected by and hosted on G2.com.
Their team - we love partnering with them! Starting during the sales process, we immediately felt an ease and connection with everyone we met. They go out of their way to ensure we have a good experience and are extremly accomodating. We have regular check-ins, always with the action items followed up on in a timely manner. We've been able to tap into their behavioral science team to get invaluable data, and they're always open to hearing our ideas about product enhancements. Review collected by and hosted on G2.com.
Less so my personal dislike, but I've heard from participants that they wish they could "interview" or have short conversations with their coach matches before selecting one, as sometimes it's difficult to get a good idea of a person on paper.
From an admin perspective, my only dislike is the manual work to ensure participants are active through their engagement and completing tasks on time, although this will really vary by company. Review collected by and hosted on G2.com.
