The TOPS support and staff actually take ideas from our company and implement them into the TOPS software. It has become our one-stop-shop for all of our work! I have been able to streamline almost all work items. The advanced portal has empowered our homeowners and has reduced the overall administrative workload. The ability to quickly navigate, create custom reports, run those reports, and present them to the board in a timely manner has been invaluable to us! Review collected by and hosted on G2.com.
There are a few features I still wish we could tailor a little more to our companies needs, but that doesn't outweigh the tremendous benefits of this software. I also think that the advanced portal should allow board members to send blast emails, but we love it! Review collected by and hosted on G2.com.
116 out of 117 Total Reviews for Enumerate
Overall Review Sentiment for Enumerate
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Presently - it seems that Enumerate is making great strides to help managers with their daily tasks and providing the training and tools to make their businesses successful. The customer service has greatly improved and it is nice to see that training opportunities seem to be increasing. Review collected by and hosted on G2.com.
The costs associated for members to pay their dues assessments. It is unfortunate that a company the size of Enumerate cannot find a way to provide free ACH payments by members in their platform. I am a very small business and I have had to find a way for members to have access to FREE ACH payment options. I eat a small portion of the cost, but it is ABSOLUTELY worth it to retain happy clients. I wish that Enumerate would collaborate with their financial partners to find a way to make this happen. Review collected by and hosted on G2.com.
the user interface is smooth and easy to use. What it may lack in detail/customization is made up for in ease of use. Also integrates with other systems we utilize. Review collected by and hosted on G2.com.
While I admit that I'm not our company's point of contact with Enumerate, but I get the feeling it is cumbersome to have additional features added, or to tailor to our specific needs. It certainly works, but would be nice if end users could tweak setup/tools to match needs. Review collected by and hosted on G2.com.
What I like the best of Enumerate is the global search, ability to link multiple properties for one owner, love the ability to right click to open multiple windows, and ability to provide restrictions for roles. Review collected by and hosted on G2.com.
I find it challenging that simple edits and voids aren't as flexible from an accounting standpoint. Tracking sent emails via Central could be improved with better reporting. Editing a single check within a batch isn't as seamless as it could be, and support response times can sometimes take up to a week. Review collected by and hosted on G2.com.
The customer rep that helped me, literally helped me out in the best way he could. The task provided seem impossible to even us but he really did do everything he could and gave us all his time . Review collected by and hosted on G2.com.
Sometimes I wont be able to get a rep to help me out until a few days later. Review collected by and hosted on G2.com.
It's always easy to get in touch with their support and resolve any issues you have. So easy our support team just sends our users to them. We don;t have to do much. Review collected by and hosted on G2.com.
I would like more options in layout design. Review collected by and hosted on G2.com.
TOPS ONE is user-friendly; I love it compared to Pro. Our team with One is very informative, helps in any way and is there for any questions we have. Review collected by and hosted on G2.com.
The only thing I have found that I don't like is specific areas; the cursor doesn't land on the following line, meaning I have to use the cursor to add what I need. Review collected by and hosted on G2.com.
The only thing I like about TOPS one is the ability to have a custom chart of accounts for each association. However, this can also create a lot of confusion if made too custom. Review collected by and hosted on G2.com.
TOPS One support is terrible. They're very slow and usually unhelpful. TOPS pay is confusing and hard to reconcile. Lack of reports and customization of reports. The software is not intuitive at all. Review collected by and hosted on G2.com.
Owner Access and communication is easy to access and utilize. Financial Reports are detailed a specific, easy to read for everyone. Review collected by and hosted on G2.com.
I would have to say not being able to go back I have to constantly open up a 2nd page to access information when doing deposits. Not being able to go back to original page with filters that were set. When calling support they have very little knowledge on the accounting aspect and provide incorrect information and it makes it hard for our bookkeeper to adjust things on their end for tax purposes. Review collected by and hosted on G2.com.
Financial reports: These can be customized and the ease of downloading multiple reports in one package. Review collected by and hosted on G2.com.
The GL code and description are in one column on the yearly spreadsheet. As such the number of characters to name the GL accounts is limited. Descriptions must be spelled out rather than abbreviated for clarity to the Board of Directors. Descriptions carried over to another line cause one-page reports to become unnecessarily multiple pages. There is another column containing the GL codes and so my recommendation would be to eliminate including the GL code in the description column. This is the case in Tops Pro. Review collected by and hosted on G2.com.
