Video Reviews
Tidio Review
1,618 Tidio Reviews
Overall Review Sentiment for Tidio
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Honestly the step by step direction on what to look for and how to apply the product to the website. Implementing the product to the website was a breaze. There are a lot of differnt things to choose from designing the product to fit you and your brand. Integration was a simple, especially for someone that is afraid of coding. Review collected by and hosted on G2.com.
Limited number of interactions post trial. Review collected by and hosted on G2.com.
It is a very clear and intuitive platform. Easy to understand and manage with very interesting tools and analytics. The chatbot is very easi to be trained and the setup is automatic. Review collected by and hosted on G2.com.
Could improve flexibility. More chatbots in one single plan Review collected by and hosted on G2.com.
I like that Tidio is very easy to use & managed for my Shopify business. It helps create more trust with my online customers and it's mobile version of the app is great! I can see who visits the store and the experience overall is really amazing. I recommend 100% Review collected by and hosted on G2.com.
Took me a day to understand how to navigate. Review collected by and hosted on G2.com.
Tidio is a great platform that integrates well w/ other avenues of customer communication & support channels👍🏼...It is easy to use and understand, allowing additional opportunities to capture current customer needs or prospective consumer interest that is oftentimes lost to everyday busy lives or hectic schedules, when 'traditional communication' may not be the most practical🤔...Tidio provides a solid position from which to maximize the ability to serve your customers 'at their convenience' in a simple & straightforward manner, and on 'their terms' which is a great incentive for customers to utilize this option at their leisure!😎 Review collected by and hosted on G2.com.
As with any and all 'remote communication' there is sometimes a 'communication breakdown' where the message between the customer and support is not quite clear, or there may be something that's 'lost in translation' between the two parties that cannot easily be explained or deciphered in this manner🧐...in these cases, a phone conversation may be more practical, but this scenario is not a criticism of Tidio itself specifically, and it's a typical (and familiar!) frustration experienced w/ any 'remote' communication channel, much like Sms or Txt messages to one another on our cellphones!😵 Review collected by and hosted on G2.com.
What I really love about Tidio is how user-friendly and intuitive the interface is. It makes managing chats a breeze, even for someone like me who isn't particularly tech-savvy. The real-time visitor tracking feature is a game-changer; it allows me to see who's on my website and start a conversation instantly. This has significantly boosted customer engagement and satisfaction. Plus, the customisation options are fantastic, letting me tailor the chat widget to match my website's look perfectly. Overall, Tidio has made connecting with my website visitors a genuinely enjoyable experience! Review collected by and hosted on G2.com.
While I really enjoy using Tidio, there are a couple of things that could be improved. Sometimes, the notification system can be a bit unreliable, causing me to miss messages if I'm not constantly checking the dashboard. Additionally, the mobile app could use some enhancements to make it as seamless as the desktop version. It occasionally feels a bit clunky and slower. Lastly, having more in-depth analytics and reporting features would be fantastic, as it would help me better understand my customer interactions. Despite these minor issues, Tidio is still a great tool! Review collected by and hosted on G2.com.
the flows are the best part. easy to use unfortunately its a 100 limit for new users Review collected by and hosted on G2.com.
the limited ability to customise the front facing chat, would like to make it look like the gorgias, or zendesk options but it works fine. Review collected by and hosted on G2.com.
There are some great chat widgets out there but beyond a free trial most if not all of the others require a monthly cost that makes it difficult to scale for small businesses. Tidio has a forever free option that lets you setup a chat widget for your website that looks great, performs well and won't break the bank. Yes, they also have paid upgrades, but by the time my business will need them, I'll be able to afford them! Review collected by and hosted on G2.com.
Haven't experienced any downsides as of yet. I was even surprised to see they have an iOS app, so I can even engage with website visitors when I'm away from my desk! Review collected by and hosted on G2.com.
As a user of Tideo Chatbot, I am genuinely impressed with its performance. Here are some highlights that make Tideo stand out:
Intelligent Responses: Tideo consistently provides accurate and relevant answers. Whether it’s answering questions, assisting with tasks, or engaging in conversation, the chatbot’s intelligence shines through.
Efficiency: Tideo’s quick response time ensures a seamless interaction. It understands context and adapts well to various queries.
Politeness and Empathy: Tideo’s friendly tone and empathetic approach create a positive user experience. It feels like chatting with a helpful friend rather than a machine.
Adaptability: Tideo handles a wide range of topics, from technical queries to casual conversations. Its versatility is commendable.
Problem-Solving: Tideo doesn’t just provide information; it actively helps users solve problems. Whether it’s troubleshooting, offering suggestions, or guiding through processes, the chatbot excels.
Privacy and Security: Tideo respects user privacy and doesn’t ask for unnecessary personal information. This transparency is reassuring. Review collected by and hosted on G2.com.
I found the left panel with settings and configuration a bit confusing.
Since I was new to the platform altogether, I found myself kind of lost but then figured out my way and was able to integrate Tidio in my website. Review collected by and hosted on G2.com.
After struggling using another chat widget, K remember Tidio. I deactivated the other plugin and installed Tidio. Up and running in just a few minutes. I also installed their mobile app so I can monitor visitors and able to chat with them on my phone app. Highly recommended. Review collected by and hosted on G2.com.
So far all is good.still want to learn how their ticket support works. Review collected by and hosted on G2.com.
