Tidio Features
What are the features of Tidio?
Platform
- Customization
- Live chat
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
Responses
- Customization
- Control
- Route To Human
Tidio Categories on G2
Filter for Features
Platform
Mobile User Support | Based on 64 Tidio reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 92% (Based on 64 reviews) | |
Customization | Based on 607 Tidio reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 91% (Based on 607 reviews) | |
User, Role, and Access Management | Based on 67 Tidio reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 91% (Based on 67 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality 69 reviewers of Tidio have provided feedback on this feature. | 88% (Based on 69 reviews) | |
Reporting | As reported in 53 Tidio reviews. Provides analytics tools that reveal important business metrics and track progress | 87% (Based on 53 reviews) | |
Dashboards | Based on 65 Tidio reviews. Displays important metrics relating to performance | 92% (Based on 65 reviews) | |
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. | Not enough data | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. | Not enough data | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. | Not enough data | |
Live chat | As reported in 445 Tidio reviews. Provide tools for live chat on one's website. | 94% (Based on 445 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 397 reviewers of Tidio have provided feedback on this feature. | 89% (Based on 397 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 397 Tidio reviews. | 88% (Based on 397 reviews) | |
Analytics | As reported in 393 Tidio reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 88% (Based on 393 reviews) | |
A/B testing | Allows users to test the efficacy of various responses through A/B testing. 294 reviewers of Tidio have provided feedback on this feature. | 85% (Based on 294 reviews) | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 345 Tidio reviews. | 88% (Based on 345 reviews) | |
Collection of information | As reported in 408 Tidio reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 90% (Based on 408 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket 49 reviewers of Tidio have provided feedback on this feature. | 88% (Based on 49 reviews) | |
Ticket Response User Experience | User Experience of responding and receiving a response This feature was mentioned in 47 Tidio reviews. | 88% (Based on 47 reviews) | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 53 Tidio reviews. | 89% (Based on 53 reviews) | |
Automated Response | Based on 54 Tidio reviews. Respond to common requests with standard reply | 90% (Based on 54 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 40 Tidio reviews. | 88% (Based on 40 reviews) |
Attachments/Screencasts | As reported in 47 Tidio reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 89% (Based on 47 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives 44 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 44 reviews) | |
Customer/Contact Database | Based on 45 Tidio reviews. Central repository for account and contact information | 88% (Based on 45 reviews) |
Communication Channels
Customer Portal | As reported in 49 Tidio reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 91% (Based on 49 reviews) | |
Email to Case | Based on 47 Tidio reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 89% (Based on 47 reviews) | |
Live Chat Support | As reported in 55 Tidio reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 93% (Based on 55 reviews) | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 43 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 43 reviews) | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. 38 reviewers of Tidio have provided feedback on this feature. | 81% (Based on 38 reviews) |
Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. 64 reviewers of Tidio have provided feedback on this feature. | 87% (Based on 64 reviews) | |
Searchable Articles | Based on 56 Tidio reviews. Makes articles in the knowledge base searchable on the web. | 89% (Based on 56 reviews) | |
Mobile Optimization | As reported in 62 Tidio reviews. Optimizes the customer self-service experience on mobile devices | 90% (Based on 62 reviews) | |
Personalization | Based on 64 Tidio reviews. Gives the user targeted, personalized results based on their activity or preferences | 91% (Based on 64 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 66 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 66 reviews) | |
Automation | Based on 70 Tidio reviews. Automates some or all operation related tasks | 90% (Based on 70 reviews) | |
Artificial Intelligence | Based on 64 Tidio reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 90% (Based on 64 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 66 reviewers of Tidio have provided feedback on this feature. | 89% (Based on 66 reviews) |
Communication
Pop-up Chat | Based on 638 Tidio reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 94% (Based on 638 reviews) | |
Notifications | Based on 644 Tidio reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 92% (Based on 644 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. This feature was mentioned in 438 Tidio reviews. | 89% (Based on 438 reviews) | |
In-App Messaging | Based on 546 Tidio reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 93% (Based on 546 reviews) | |
Co-Browsing | Based on 382 Tidio reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them. | 89% (Based on 382 reviews) |
Internal Use
Customization | Based on 607 Tidio reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 91% (Based on 607 reviews) | |
Conversation Archiving | Based on 509 Tidio reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 91% (Based on 509 reviews) | |
Lead Development | Based on 506 Tidio reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers. | 90% (Based on 506 reviews) | |
Knowledge Base | Based on 480 Tidio reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations. | 88% (Based on 480 reviews) | |
Team Inbox | Based on 464 Tidio reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 90% (Based on 464 reviews) | |
Customer Profiles | Based on 491 Tidio reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 89% (Based on 491 reviews) |
Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. 25 reviewers of Tidio have provided feedback on this feature. | 85% (Based on 25 reviews) | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 27 Tidio reviews. | 91% (Based on 27 reviews) | |
Macros | Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 23 Tidio reviews. | 87% (Based on 23 reviews) |
Channels
Based on 29 Tidio reviews. Ability to connect agents with customers through Live Chat.
| 93% (Based on 29 reviews) | ||
Social | Connects employees with customers through a social media solution. This feature was mentioned in 30 Tidio reviews. | 93% (Based on 30 reviews) | |
Live Chat | As reported in 32 Tidio reviews. Ability to connect agents with customers through email.
| 97% (Based on 32 reviews) | |
Phone | Connects employees with customers through a calling solution. 24 reviewers of Tidio have provided feedback on this feature. | 87% (Based on 24 reviews) | |
Text | As reported in 24 Tidio reviews. Ability to connect agents with customers through text message solution.
| 91% (Based on 24 reviews) | |
Social Media | Conversations enacted over social media. 45 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 45 reviews) | |
Website | Conversations enacted through embedding or pop-ups on websites. This feature was mentioned in 44 Tidio reviews. | 93% (Based on 44 reviews) | |
Text Message (SMS) | Conversations enacted through text message (SMS). This feature was mentioned in 43 Tidio reviews. | 85% (Based on 43 reviews) | |
Voice Assistants | Conversations enacted through voice assistants. This feature was mentioned in 41 Tidio reviews. | 83% (Based on 41 reviews) | |
Other | Based on 42 Tidio reviews. Conversations enacted through other channels. | 85% (Based on 42 reviews) | |
Multi-Channel Coverage | Software incorporates multiple digital communications channels. 31 reviewers of Tidio have provided feedback on this feature. | 79% (Based on 31 reviews) | |
Open Listening | Allows incorporation of inbound contacts from non-marketing channels. This feature was mentioned in 31 Tidio reviews. | 81% (Based on 31 reviews) | |
Physical Media | Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 31 Tidio reviews. | 78% (Based on 31 reviews) |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 23 Tidio reviews. | 89% (Based on 23 reviews) | |
Reporting | As reported in 27 Tidio reviews. Enables administrators to create customized reports reflecting customer satisfaction. | 86% (Based on 27 reviews) | |
Visitor Activity | Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 32 reviewers of Tidio have provided feedback on this feature. | 93% (Based on 32 reviews) | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 22 reviewers of Tidio have provided feedback on this feature. | 96% (Based on 22 reviews) |
Messenger
Sequencing | Mapped-out responses for conversations. 45 reviewers of Tidio have provided feedback on this feature. | 88% (Based on 45 reviews) | |
AI | As reported in 47 Tidio reviews. Artificial intelligence (AI) and chatbot involvement. | 86% (Based on 47 reviews) | |
Live Chat | Based on 46 Tidio reviews. Live human component of conversations. | 95% (Based on 46 reviews) | |
Customization Interface | Based on 44 Tidio reviews. Quality of interface for designing and customizing conversation maps. | 92% (Based on 44 reviews) |
Customers
Targeting | As reported in 44 Tidio reviews. Overall quality of customer targeting based on needs or situations. | 90% (Based on 44 reviews) | |
Profiles | Based on 43 Tidio reviews. Creation and modification of customer profiles based on conversations. | 89% (Based on 43 reviews) | |
Analytics | Reporting based around specific and overall conversation results. This feature was mentioned in 43 Tidio reviews. | 91% (Based on 43 reviews) | |
Lead Gathering | Based on 43 Tidio reviews. Capture and organization of leads from conversations. | 93% (Based on 43 reviews) | |
Sales Conversion | Success rate of conversations leading to customer purchases. This feature was mentioned in 44 Tidio reviews. | 91% (Based on 44 reviews) |
User Analysis
Survey Implementation | Allows you to deploy NPS surveys to users. | Not enough data | |
Data Analysis | Analyzes user survey responses and information in the application. | Not enough data |
User Support
User Segmentation | Organizes users into predefined groups and provides different responses based on group. | Not enough data | |
Multi-Language Support | Supports multiple languages. | Not enough data | |
Behavior-responsive Messaging | Provides responses based on user behavior and feedback. | Not enough data |
Walkthrough Type
Audio-visual Walkthroughs | Supports audio and video-based walkthroughs. | Not enough data | |
Text Bubble Walkthroughs | Supports text bubble walkthroughs. | Not enough data |
Design
Communications Strategy Development | Allows planning and deployment of an overall communications strategy. This feature was mentioned in 30 Tidio reviews. | 82% (Based on 30 reviews) | |
Create Content | Includes or integrates with content creation apps. 32 reviewers of Tidio have provided feedback on this feature. | 78% (Based on 32 reviews) | |
Personalization | Based on 32 Tidio reviews. Outbound communications are segmented and personalized. | 82% (Based on 32 reviews) | |
Inbound Identification | Based on 30 Tidio reviews. Inbound contacts are identified and handled based on history. | 84% (Based on 30 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 31 Tidio reviews. | 83% (Based on 31 reviews) |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. | Not enough data | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. | Not enough data | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. | Not enough data | |
Workflows | Allows users to create and follow predetermined workflows attached to actions. | Not enough data | |
Templates | Allows users to create canned answers or templates for email responses. | Not enough data | |
Integrations | Integrates without outside software to provide additional functionality or pull information. | Not enough data | |
Tagging System | Provides a tagging system to allow users to sort emails by relevant subject. | Not enough data |
Analytics
Trends | Analyzes trends in email content and resolution. | Not enough data | |
Performance Tracking | Tracks performance and productivity of users inside the application. | Not enough data | |
Email Tracking | Tracks email analytics like emails opened, how long the email was opened for, etc. | Not enough data |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. | Not enough data | |
Route To Human | Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | Not enough data | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. | Not enough data | |
Customization | As reported in 432 Tidio reviews. Customize your chat workflows with rules and automations. | 88% (Based on 432 reviews) | |
Control | As reported in 426 Tidio reviews. Control who the chatbot converses with (and when). | 89% (Based on 426 reviews) | |
Route To Human | As reported in 426 Tidio reviews. Has the ability to connect interlocator with a human agent when the need arises. | 89% (Based on 426 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. 410 reviewers of Tidio have provided feedback on this feature. | 88% (Based on 410 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 367 reviewers of Tidio have provided feedback on this feature. | 88% (Based on 367 reviews) |
Conversational Platform
Personalization | Identifies the customer and personalizes interaction at every touchpoint. 75 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 75 reviews) | |
Omnichannel | Allows multiple related channels to interact at once to reduce transfers. 70 reviewers of Tidio have provided feedback on this feature. | 82% (Based on 70 reviews) | |
Contextual Engagement | As reported in 71 Tidio reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | 83% (Based on 71 reviews) | |
Proactive Engagement | Provides features for sending outbound messages to engage customers through proactive support. 75 reviewers of Tidio have provided feedback on this feature. | 87% (Based on 75 reviews) |
Support Automation
Intelligent Routing | Based on 71 Tidio reviews. Can route contacts to agents the customer has worked with before. | 87% (Based on 71 reviews) | |
Seamless Escalation | As reported in 69 Tidio reviews. Provides features for escalating conversations to the appropriate agent. | 83% (Based on 69 reviews) | |
Transcripts | Maintains a transcript of conversations from all channels. This feature was mentioned in 68 Tidio reviews. | 86% (Based on 68 reviews) | |
Self-Serve Support | As reported in 72 Tidio reviews. Enables customers to resolve queries or issues without the assistance of an agent. | 85% (Based on 72 reviews) |
Data
Reliability | As reported in 50 Tidio reviews. Ensures consistent performance, delivering reliable outputs based on user prompts. | 88% (Based on 50 reviews) | |
Data Security | Based on 50 Tidio reviews. Implements stringent measures to protect user data and ensure privacy. | 88% (Based on 50 reviews) |
Interaction
Complex Query Handling | As reported in 50 Tidio reviews. Shows adeptness in comprehending and responding to complex or multi-part queries. | 86% (Based on 50 reviews) | |
Natural Conversation | Based on 52 Tidio reviews. Facilitates natural and human-like conversations, delivering engaging interaction experiences. | 87% (Based on 52 reviews) | |
Understanding | Demonstrates a sophisticated understanding of both written and spoken user commands. This feature was mentioned in 48 Tidio reviews. | 88% (Based on 48 reviews) | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. 48 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 48 reviews) | |
Customizability | Offers a high degree of customization to meet individual user or business requirements. 50 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 50 reviews) |
Learning
User Interaction Learning | As reported in 48 Tidio reviews. Features robust learning mechanisms, improving responses over time based on past user interactions. | 86% (Based on 48 reviews) | |
Error Learning | Showcases the ability to recognize, correct, and learn from its own mistakes. 46 reviewers of Tidio have provided feedback on this feature. | 83% (Based on 46 reviews) |
Content Generation
Creativity | As reported in 45 Tidio reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses. | 86% (Based on 45 reviews) | |
Content Accuracy | Based on 47 Tidio reviews. Produces content that is accurate, factually correct, and relevant to the user's query. | 86% (Based on 47 reviews) |
System
API Flexibility | Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. This feature was mentioned in 47 Tidio reviews. | 84% (Based on 47 reviews) | |
Update Frequency and Utility | Regularly receives updates that contribute to continuous improvement of the product. 46 reviewers of Tidio have provided feedback on this feature. | 84% (Based on 46 reviews) | |
Cross-Platform Compatibility | Based on 44 Tidio reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices. | 83% (Based on 44 reviews) | |
Software Integration | Based on 46 Tidio reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility. | 85% (Based on 46 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. 71 reviewers of Tidio have provided feedback on this feature. | 84% (Based on 71 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 69 reviewers of Tidio have provided feedback on this feature. | 86% (Based on 69 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Based on 20 Tidio reviews. Allows users to generate text based on a text prompt. | 85% (Based on 20 reviews) | |
AI Text Summarization | As reported in 20 Tidio reviews. Condenses long documents or text into a brief summary. | 85% (Based on 20 reviews) | |
AI Text Generation | As reported in 50 Tidio reviews. Allows users to generate text based on a text prompt. | 83% (Based on 50 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 48 reviewers of Tidio have provided feedback on this feature. | 82% (Based on 48 reviews) | |
AI Text-to-Speech | As reported in 49 Tidio reviews. Simulates human-like speech from text inputs. | 79% (Based on 49 reviews) | |
AI Text Summarization | Based on 31 Tidio reviews. Condenses long documents or text into a brief summary. | 85% (Based on 31 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 10 Tidio reviews. | 88% (Based on 10 reviews) | |
AI Text Summarization | Based on 10 Tidio reviews. Condenses long documents or text into a brief summary. | 88% (Based on 10 reviews) |
Automation - AI Agents
Sales Follow-Up | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
