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Tidio Review
1,618 Tidio Reviews
Overall Review Sentiment for Tidio
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The interface is clean and relatively easy to use. If you're a startup with one or two people, it's cost effective (or at least it was). Review collected by and hosted on G2.com.
***EDITED 7/5/24***
I'm updating to 6/10, as they refunded me for unused service and it was a good full-featured entry level chat platform. They didn't technically have to do that, but they did and that does carry some weight! It did take escalating it all the way up to head of customer service, but they did what they said they would do.
***ORIGINAL***
Not a good company. Used them for my business for 3 or 4 years. They quadrupled their price in a short period of time recently, came out with a terrible AI tool (Lyro), can't use their API unless you are on Tidio+ ($500/mo), platform is unable to capture the initial landing url, and they won't refund you for unused months when you want to stop using their service. They said it was in their terms (which it is), but that doesn't mean they can't refund you, they just won't. Their platform is also NOT SCALABLE at all. If you have a few users (say 3-5) and you want to add a few more, you essentially have to make a huge price jump to another tier, which is ridiculous.
BAD experience. Review collected by and hosted on G2.com.
Tidio has been on our website for 3 years. Excellent product and customer service is froendly Review collected by and hosted on G2.com.
That the flows are quite expensive, especially for small companies Review collected by and hosted on G2.com.
It was easy to install from the App Store. It was also easy to personalize a few of the chat features. Review collected by and hosted on G2.com.
The only thing that would help would be being able to see how many users and what page they're viewing, on the free level service. Review collected by and hosted on G2.com.
Chat bot is great and easy to set up for sure Review collected by and hosted on G2.com.
Cost is way to high and they make you pay for mutiple packages that should all be in one anyway very overpriced Review collected by and hosted on G2.com.
It has helped our business boost lead generation and as a result revenue while also cutting our costs. Review collected by and hosted on G2.com.
Some plans seem a bit costly so some businesses may not be able to afford it initially but if you can, it's worth it! Review collected by and hosted on G2.com.
Tido is so easy to integrate in to your website, the mobile app is an excellent tool when away from the office to reply to messages Review collected by and hosted on G2.com.
That the mobile App logs you out after a period where you haven't logged in for a while Review collected by and hosted on G2.com.
The range of options and solutions they offer busineses is robust. If you are looking for a solution to your support functions, website visitor interactions, and chat staff, this platform will probably solve many challenges in a simple format. For me, I am still learning the software, but so far I am blown away by the scope of what it can do and solve. Review collected by and hosted on G2.com.
At this point, I am not able to identify negatives with the platform. I have been impressed with the options, the fair pricing and extraordinary customer service who by the way is not intrusive or pushy with the sales pitch. They are confident yet not eager and that has been one thing that stands out as a positive. Review collected by and hosted on G2.com.
One of the standout features of Tidio is its versatility and ease of use. Whether it's setting up live chat support, implementing chatbots, or launching email marketing campaigns, Tidio offers a seamless experience that empowers businesses to engage with their customers effectively. I use it everyday. Review collected by and hosted on G2.com.
Tidio is a highly recommended communication solution for businesses looking to streamline their interactions with customers. Its user-friendly interface, robust features, and responsive support make it a valuable asset for any organization striving to enhance customer engagement. Very easy to integrate into my website. Review collected by and hosted on G2.com.
