Everything is put together well to make it easier to text your employees. It's all step-by-step. And I like that there is no guessing. Then we can check to see if folks GOT the text. The follow-through is crucial to me. It lets me know that the message is received and we can at least know they were reminded even if they fail to show up for their training. Our employees depend on getting their texts for company information and training events. I really didn't think they would! So it's a big win for us all the way around. Review collected by and hosted on G2.com.

When employees leave our company, we cannot delete them from the database. If they come back, we can't re-activate them. They have to join on their own and that is just not a priority for them until they miss something important. I'd like to be able to delete their information when they quit, then re-enter it when they return to work. Review collected by and hosted on G2.com.

I like being able to give a keyword to people where they just text it to the number, and they're automatically subscribed. I appreciate the ease of access of that, which makes it convenient for the end user. It's really about the ease of communication, allowing us to communicate much better to parents and teens because they see the messages right on their home screens. Review collected by and hosted on G2.com.

I don't like how we've been charged for an extra keyword when I removed it in the system, and I think there should be an easier way to remove the keyword and not get charged for it. The local area code phone number is advertised as "free" but there's actually a charge for it. Also, we didn't get approved for it. Review collected by and hosted on G2.com.

It's incredibly easy to use and implement! I love the reporting capabilities, the messaging, the AI assistance with writing a message. What isn't there to love about the platform. It's a massive upgrade from our previous service! The customer support is outstanding and incredibly responsive! Review collected by and hosted on G2.com.

There is only 1 "downfall" we have come across and that's the ease of our customers knowing how to opt back in to messages. When someone opts out while it does inform them of the "1st step" in opting back in (sending a message of unstop or start), it does not instruct them on the 2nd part of the process (sending a 2nd text of the company keyword). We need to reach out to customer outside of textedly to instruct them of this. I wish we could customize the opt out reply so that it could include that additional step. Review collected by and hosted on G2.com.

Using Textedly allows us to quickly inform our customers of holiday hours and any specials we have coming up. Review collected by and hosted on G2.com.

The new updated website eliminated the one issue I had and that was logging on. With the new update I don't have any hoops to jump through to login. Review collected by and hosted on G2.com.

The onboarding call with Haley was great. She was really helpful and followed up with several things as we got our number registered. The chat part with Sarah was also great. She was thorough in answering questions when I wasn't sure what was missing or what to do next. Overall, I feel like they've been great at answering questions when I had them as I was getting set up. Review collected by and hosted on G2.com.

Every time I log in, which is frequently while I'm getting things set up, I have to have a code emailed, and that is super annoying. I know it's for privacy or safety purposes, but I feel like there should be a better way to stay logged in. It's a lot of trouble to go back and forth every single time I wanna log in. The registration of the number, while I understand why I needed to show all the things I did, it really was just a hard process. It was a process that I definitely needed some hand holding on to get through the different steps of getting the number registered. It required a lot outside of Textedly that I was not prepared for. The initial setup was actually pretty tedious just because of the phone registration. The whole payment part was ridiculous. It kept telling me it wasn't taking it, and then it charged me twice. And they did refund it, but getting the paid plan set up and then getting the number registered was quite a chore. Review collected by and hosted on G2.com.

The ability to send texts to multiple people is crucial when hosting events. Textedly has a very comprehensive platform to do this. The support was amazing as I was setting it all up. Review collected by and hosted on G2.com.

It was difficult at first to get it set up but once I was helped with the nuances of it, it went smoothly and I have no complaints Review collected by and hosted on G2.com.

I love how Textedly is easy to use month to month, making it convenient without being a hassle. The billing process is uncomplicated, and I appreciate being able to bill month to month with an invoice that I can just send to the city, which simplifies what is normally a tedious process. It's also easy to upload large groups of phone numbers, especially when managing a lot of applications, which is a big plus. Additionally, the initial setup was quite easy. Review collected by and hosted on G2.com.

I don't need it every month. Since we only hire once a year now. So when I'm able to suspend it, I'm only allowed to suspend it up to ninety days and I wish I could do it longer. Review collected by and hosted on G2.com.

I like being able to text all employees at once, especially for the price. It really can’t be beat! Review collected by and hosted on G2.com.

It can feel clunky at times and isn’t always as user-friendly as I’d like. I also wish it included a way to create groups, so I could message only supervisors, for example, instead of having to text everyone. Review collected by and hosted on G2.com.

When necessary, the customer support has been timely and solved our challenges quickly and efficiently. We love being able to increase our spend at a moments notice, and the flexibility to make our plan what we need. Review collected by and hosted on G2.com.

Once you've uploaded a mass contact list, you have to know to refresh the contacts page before seeing the new contacts and their tag. Review collected by and hosted on G2.com.

As a new manager for a luxury community in Montecito, I needed a reliable way to reach every homeowner fast — the service and the team behind it — especially Hailey. Review collected by and hosted on G2.com.

I was researching other texting services and I decided to go with Textedly. I have no complaints. Review collected by and hosted on G2.com.