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Textedly Reviews & Product Details

Textedly is a cloud-based SMS marketing and communications platform that enables organizations to send bulk SMS and MMS messages, manage contact lists, and automate message workflows. As a type of SMS marketing software solution, Textedly helps marketing, customer support, and engagement teams across small to mid-sized businesses and enterprises deliver timely notifications, promotions, and two-way interactions via text messaging. It combines campaign creation, contact management, and reporting in a single interface. Key features and benefits: Bulk SMS & MMS Messaging: Send high-volume text and multimedia messages with customizable sender IDs and personalized content. Two-Way Messaging Inbox: Centralize replies and conversations in a shared inbox for real-time customer engagement. Automated Scheduling & Drip Campaigns: Create one-time, recurring, or drip sequences with precise delivery windows to match audience time zones. Contact Segmentation & List Management: Build and maintain segmented lists based on tags, custom fields, or import sources for targeted outreach. Analytics & Reporting Dashboard: Monitor delivery rates, open statistics, and engagement trends with exportable reports. Textedly supports a range of use cases—from time-sensitive alerts to ongoing customer nurturing—by integrating payment collection, reputation management tools, and external systems connectivity. Additional value points: Integrated Payment Processing: Include secure payment links or mobile checkout directly within SMS threads to streamline transactions. Reputation Management & Google Reviews: Access built-in tools for managing your online reviews and optimization. Template Library & Personalization Tokens: Use pre-built templates and dynamic fields (e.g., {{FirstName}}) to enhance SMS & MMS message relevance and customization. By combining scalable messaging, automation, credit card payments, online reputation management, and integration capabilities, Textedly provides an objective, feature-rich solution for organizations seeking to communicate effectively with their audiences via SMS.

Product Website

Seller

Textedly

Discussions

Textedly Community

Languages Supported

English

Overview by

James K

Pricing

Pricing provided by Textedly.

14-Day Free Trial

Free Trial

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Textedly Integrations

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Verified by Textedly

Textedly Media

Textedly Demo - SMS Marketing Services Simplified

Text Message Marketing made easy with Textedly.

Textedly Demo - Easily Create New Messages

Send a message to one, 10, or 100,000 bulk contacts.

Send SMS messages directly to customers about payments. Customers can click and pay through a secure payment portal.

Textedly Demo - Request and Manage Business Reviews

Manage your reputation with Business Reviews.

Connect Textedly to your favorite app.

Official Downloads

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/12/2025

"Textedly: Fast and Efficient, But Pricing is a Challenge for New Businesses"

5/5

What do you like best about Textedly?

I appreciate the speed and efficiency Textedly offers compared to Sideline; its ability to use spreadsheets for sending texts is particularly beneficial. I like the support I received from a representative, who simplified the setup process for me. The texting blast feature stands out as incredibly useful, making the process faster and aligning well with my business needs. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

{"I found it difficult to set up the spreadsheet as a first-time user, which made the onboarding process challenging initially.","The fees were a barrier for me as a new business owner, preventing me from continuing the service. Lower fees for new businesses would be beneficial.","I would appreciate a scheduling feature for sending out blasts weekly, which either isn't available or not clearly explained."} Review collected by and hosted on G2.com.

What problems is Textedly solving and how is that benefiting you?

Textedly simplifies my communication by allowing me to send blast messages quickly, offering efficiency over Sideline's individualized approach. Although setup was initially challenging, with support, it became easier. The platform aligns with my business needs, though cost is a concern for new businesses. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're thrilled to hear that you find Textedly's platform convenient and user-friendly! We're also glad to hear that Sara provided outstanding support. Thank you for recommending Textedly! We appreciate your feedback.

Best,

Ally

Jarrett W.

1/13/2026

"Effortless Mass Texting with Outstanding Support"

5/5

What do you like best about Textedly?

I appreciate Textedly's excellent UI and fast chat support. Everything works quite smoothly for me. I like that clients can message back directly through Textedly, and I can respond to them there through the inbox chat. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Whenever it takes a long time for the support team to get back to me, which isn't too often, but happens sometimes Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're thrilled to hear that you appreciate our excellent UI and fast chat support. We're constantly working to provide a seamless experience for our users, and we're glad to hear that everything works smoothly for you. We apologize for any delays in our support team's response and will strive to improve in this area. Thank you for choosing Textedly for your mass texting needs!

Best,

Ally

Rachel G.

HR Director

Mid-Market (51-1000 emp.)

3/26/2026

"Amazing Customer Service and a Very User-Friendly Platform"

5/5

What do you like best about Textedly?

The customer service is amazing. The platform is very user friendly too. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Getting the account fully set up took a little longer than I thought it would. But with the help of customer service, I was kept informed of the process and it was handled. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Rachel,

We're thrilled to hear that you've had an amazing experience with our customer service and find our platform user-friendly. We're delighted that Textedly is helping you communicate quickly and efficiently with your employees, and that you're enjoying the ability to attach gifs to your text messages. Thank you for being a Textedly customer!

Best,

Emily

Ruthie L.

Mid-Market (51-1000 emp.)

4/2/2026

"Effortless and Cost-Effective Messaging Solution"

5/5

What do you like best about Textedly?

I like that Textedly is easy to use and low cost. It also seemed quite easy for the initial setup. Textedly provides an effective way to reach our clients, especially since most people don't read their email anymore. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

No issues. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you find Textedly easy to use and cost-effective for reaching your clients. Thank you for sharing your positive experience!

Best,

Ally

Danish F.

Marketing Manager

Small-Business (50 or fewer emp.)

7/28/2025

"Game-Changer for SMS Marketing and Customer Communication"

5/5

What do you like best about Textedly?

Textedly is incredibly easy to use and has a clean, intuitive interface. I love how quickly I can schedule mass text campaigns and track delivery and engagement. The automation tools and customizable keyword responses are perfect for keeping our audience engaged. It’s also great that it integrates smoothly with other tools we use. Overall, it has streamlined our customer communication and helped improve response rates. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I wish there were more detailed analytics and reporting features built into the dashboard. It would be helpful to have deeper insights into message performance without exporting data manually. Also, while support is helpful, response times could be a bit faster during peak hours. Review collected by and hosted on G2.com.

What problems is Textedly solving and how is that benefiting you?

Textedly helps us solve the challenge of reaching customers quickly and reliably through SMS. Before using it, we had issues with low email open rates and delayed responses. With Textedly, we’re able to send time-sensitive promotions, order updates, and reminders directly to our customers’ phones — and the engagement has been fantastic. It’s helped boost our conversion rates and improved overall communication with our audience. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're thrilled to hear that Textedly has been a game-changer for your SMS marketing and customer communication! Our goal is to provide an easy-to-use platform with powerful automation tools and seamless integration. We appreciate your feedback about the need for more detailed analytics and reporting features, as well as faster support response times. We're constantly working to improve our platform and your input is invaluable. Thank you for choosing Textedly!

Best,

Ally

Verified User in Real Estate

Mid-Market (51-1000 emp.)

3/24/2026

"Textedly is very convenient"

4/5

What do you like best about Textedly?

We use Textedly to send out training and event reminders. It is easy to navigate and create different sender lists. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

So far, we have not found anything we dislike. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

We're glad to hear that Textedly has been convenient for sending out training and event reminders. It's great to know that you find it easy to navigate and create different sender lists. Thank you for being a Textedly customer!

Best,

Emily

Verified User in Higher Education

Mid-Market (51-1000 emp.)

4/14/2026

"Simple to Use, Excellent Support for Connecting with University Alumni"

5/5

What do you like best about Textedly?

I like the simplicity in using it and the way it allowed us to connect with university alumni effectively. The customer support was excellent and it performed well with our alumni. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I was unaware that we could not use shortened links when we started using this platform, which did make it more difficult to keep texts under the character limit. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you found Textedly simple to use and that it helped you effectively connect with university alumni. Our customer support team is dedicated to providing excellent service, and we're pleased to hear that it performed well with your alumni.

Best,

Ally

Thomas C.

2/4/2026

"Effortless Mass Communication with Textedly"

4.5/5

What do you like best about Textedly?

I really like Textedly because it's super simple to use. I value the ability to easily craft a message to send out to my clients quickly, and it's sent off with the push of a button. The initial setup was pretty easy if I recall correctly. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I wish that I could add a hyperlink in a message! Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you find Textedly super simple to use and that it allows you to easily communicate with your clients. We appreciate your feedback and will definitely consider adding the ability to include hyperlinks in messages in the future.

Best,

Ally

Dwight R.

Managing Partner

Small-Business (50 or fewer emp.)

3/1/2026

"Easy to Use with Impressively Fast Support"

5/5

What do you like best about Textedly?

Ease of use, and very fast personalized support. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Nothing I have found yet, except bumped into some blocked words that caused the text not to be sent. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Dwight,

We're thrilled to hear that you find Textedly easy to use and that our support has been impressively fast! Thank you for using Textedly to promote your Live Stream on Whatnot! We appreciate your business and are so happy that Textedly is helping to streamline your communication needs.

Best,

Emily

Greg S.

Treasurer

Mid-Market (51-1000 emp.)

3/20/2026

"Great for Blast Messages and Data Management, but Pricey with Short Message Limits"

3.5/5

What do you like best about Textedly?

Blast messages and managing the data vase Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Somewhat expensive, also seems like message length seem short before requiring additional messages Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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It's great to hear that Textedly is helping you efficiently communicate with your members. We appreciate your feedback. The message length is standard (160 characters) across the industry!

Best,

Ally