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Tessitura is a system that is wonderful for ticketing. It is robust and hold all of our donor information on the development side. It allows us to customize records, add and remove attachments, set up reminders for follow ups, etc. Review collected by and hosted on G2.com.
Tessitura is almost too big. The development piece was obviously an add on - ticketing works better than anything having to do with development. To pull simple reports requires list building, then report pulling - which only works if you have the criteria correct on your list. It should be much simpler to access data, see where the organization stands with donations, set up dashboards, etc. BUt it isn't. Review collected by and hosted on G2.com.
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61 out of 62 Total Reviews for Tessitura
Overall Review Sentiment for Tessitura
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I love how easy it is for students to learn. The ticket agents are all students, and they master tessitura in a short amount of time. Review collected by and hosted on G2.com.
It can be finicky. Everything has to be just so for mobile tickets to send or for a mode of sale to work. Also, when a reminder screen pops up, you have to click out of it and then click what you wanted again. It wastes time. Review collected by and hosted on G2.com.
I love how Tessitura tracks history for foundations and individuals in the same way, and that it can help track recurring gifts/deadlines without having to re-input that information each fiscal year. Review collected by and hosted on G2.com.
Tessitura's interface can be challenging. Review collected by and hosted on G2.com.
It's a decent database system and works seamlessly between employees. Review collected by and hosted on G2.com.
The interface is AWFUL, not intuitive at all. It should be way easier to do extractions. Review collected by and hosted on G2.com.
Tessitura was built with performing arts organizations in mind. It is a completely flexible program to mold and shape to any performing arts center big or small. The customer service is outstanding and tons of resources are available in order to learn more about the program. If you have the opportunity, the tessitura conference every year is one heck of a place to meet all the developers and they really give you the time of day to sit and work out any issues you may have. Did I mention their customer service is awesome? Review collected by and hosted on G2.com.
Silly to say, the program is only as useful as the amount of info you put in it. With that said, it's a large learning curve for someone who doesn't know or want to use the program. Some tasks can be tedious (like building accounts and entering new information), but the long term benefit is undeniable. Each tool does take a little bit to learn, and you do have to get used to some of the lingo in the program, but Tessitura does make sure you have all the resources at your fingertips when you need it included in the annual fee. Review collected by and hosted on G2.com.
It's reliable and intuitive. Once you've been trained in the basics, if you need to find the way to do something you've never done before, it's generally easy to work out how to do it on your own. The interface is clear and aesthetically pleasing.
It's generally fast, especially when you know the many keyboard shortcuts that are really helpful and speed things up considerably.
The product catalogue is great when working at a venue with multiple events happening every day, there are lots of ways of navigating it depending on what you or the customer are looking for. Review collected by and hosted on G2.com.
Very few places you can copy & paste from e.g. booking references, voucher codes. Seems like a small thing but can really slow you down at times. Also, some terms/names such as "batch" and "legend" and "sub line items" don't necessarily make it clear what they're describing and take extra explanation when training new team members.
Occasionally navigating the seat map interface can be frustrating, especially when highlighting multiple seats e.g to change hold codes etc, it's very easy to click on a different seat to the one you intended. Review collected by and hosted on G2.com.
It modeled our theater layout accurately which allowed for better communication with calling customers who wanted to know where their seats would be in relation to the stage. The way that Tessitura was able to navigate between different ticket prices and package deals made it easier to ensure that the proper pricing was applied for customers seeking to buy different kinds of seating for different performances. Review collected by and hosted on G2.com.
Dates could be mixed up easily leading to miscommunication between the seller and the buyer. It can take some time for new ticket sellers to learn the Tessitura system and how to navigate the different pages when they first start out. Review collected by and hosted on G2.com.
Tessitura is definitely the best CRM database for the arts. It includes everything you could need, for example that it connects to ticketing directly. Other databases do not include ticketing. So this is especially useful for a performing arts center or venue with its own theater, as opposed to a company that travels. Review collected by and hosted on G2.com.
Tessitura is not the most user-friendly platform. It's a bit hard to navigate and really requires training, especially when trying to create a list. Some parts can be intuitive, such as what information might live in each tab, but it really requires guidance to learn how to export a mailing list or task list. Review collected by and hosted on G2.com.
History for each constituent to track relationships to our organization. Ease of access to scheduling our season groups attending our festival. The upsides of creating special events that started the history of tracking our on campus special events. I appreciate the reports to track how many individuals we serve in our different price types and special promotions.
This has been the most helpful for tracking our attendance for Indigenous Peoples Day and reporting back to for our grant funded projects. Review collected by and hosted on G2.com.
It is not currently providing culturally responsive qualitative reporting our organization could better utilize in being a more welcoming environment. I dislike that currently with our constituents for programming there isn’t a way to make communication with our users unless we utilize an outside server such as world fly.
I dislike that currently there isn’t a solid method of keeping records of these individuals communications. For grant specific reporting it would be better utilized to scan in documentation of emails, positive reviews etc. to keep on hand for future use and better project management. Review collected by and hosted on G2.com.
