Tessitura Features
Registration (5)
Event creation
Process of creating a new event
User registration process
User experience of registering for an event
Payment processing
Ease of use in processing attendee payments
Mobile check-in
Check attendees into events and sessions using a mobile device
On-site tickets and registration
Register attendees and sell tickets on-site
Marketing and Communications (6)
Event website creation
Design and manage a dedicated event website
Email automation
Automate email communications with attendees
Email customization
Design and customize email communications
Contact list management
Organize and manage contact list of attendees
Social media promotion
Advertise and promote event using social media integrations
Lead generation and retrieval
Tools for capture and follow-up of leads generated during an event
POS (5)
Credit Card Payments
Processes credit card payments either within the platform or using an outside processing company.
Barcode Scanning
Allows users to scan barcodes to obtain pricing and item information when checking out a customer.
Hardware Integration
Allows users to connect the software with outside hardware such as cash drawers, credit card readers, barcode scanners, and more.
Price Adjustments
Applies adjustments such as bulk discounts, sale discounts, buy one get one free or other offers to item prices during checkout.
Receipts
Provides receipts to customers after their purchase by printing them, sending them via SMS or email, or provides the ability to refuse a receipt.
Marketing (4)
Loyalty Programs
Provides customers with discounts or other rewards for being frequent patrons or attacts lapsed customers back with deals or coupons.
Email Marketing
Uses email to send marketing material to customers such as coupons, special offers, and more.
Email Marketing
Tools to create, customize, and send out mass marketing emails to specific donor groups.
Direct Mail Tools
Tools to create paper flyers and other mailings to be sent via direct mail.
Administration (15)
Inventory Management
Tracks inventory in real time as purchases are made so users are aware of the need to restock.
Employee Management
Schedules employees, tracks productivity, and allows for multiple user profiles.
Reporting
Provides users with reporting on key data such as sales, inventory, revenue, and more.
E-commerce Integration
Connects with an online store to either track inventory sold online or process online payments.
Reporting
Reports on various important data and metrics.
Interaction Tracking
The ability to track each interaction with donors and maintain a record of their giving history.
Automation
Tools to automate a variety of processes such as email marketing and emailing receipts.
Donor Profiles
Profiles for each donor including contact information, interaction history, and giving history.
Analytics & Reporting
Various reports and analytics to track key data and metrics for the museum.
Volunteer Management
Tools to onboard, schedule, and assign volunteers to perform various tasks.
User Dashboard
Allows users to customize their home page to display the information relevant to their role and tasks.
Donor Profiles
Stores donor profiles that track all relevant information, including contact info, solicitor, giving history, and specialized attributes.
Reporting
Reports on any designated segmentation of donor information and/or gift history, and analyzes year over year trends.
Templates
Provides standard templates for letters and emails and/or allows users to create their own.
Customization
Creates custom fields to track information about donors or gifts that is specific to an organization.
Fundraising (8)
Campaign Management
The ability to plan and execute fundraising campaigns based around specific goals.
Online Donation Portal
The ability to accept donations online via a website, social media, or mobile device.
Event Planning
Tools to plan fundraising events, including ticketing, registration, and attendance tracking.
Recurring Donations
The ability to set up recurring donations of a specific amount at a chosen interval.
Peer-to-peer Fundraising
The ability to create social media fundraising pages that are shareable and leverage social networks.
Mobile Capabilities
The ability to use mobile devices to collect in-person donations at an event or kiosk.
Membership Management
Tools to keep track of current and members and attract new members. These tools also track membership dues and donation history.
Donations & Fundraising
Tools to plan and track fundraising efforts, including donations.
Guest Services (5)
Ticketing & Admissions
The ability to sell and print general or special exhibition tickets and verify those tickets vial barcode or QR code scanning upon entering the museum or exhibit.
Event Registration
The ability for guests to register for events online or for administrators to manually register guests on the back end.
Group or Tour Reservations
The ability to schedule reservations for large groups such as tour groups or school field trips with payment upfront.
Gift Shop POS
A point of sale system for use in a gift shop to process payments.
Inventory Management
Tools to track inventory unrelated to the museum's collection such as gift shop inventory, pamphlets, or museum maps.
Theater Management (3)
Ticketing
Allows patrons to purchase tickets, subscriptions, or make donations.
Customer Database
A record of customer information, including contact information and purchase history.
Sales Tools
Tools to aid in the the sales process such as customer communication, reporting capabilities, and marketing information.
Venue Administration (4)
Venue Calendar
A calendar to manage all events booked in performance or rehearsal spaces in the venue.
Billing and Invoicing
The ability to create and send bills and invoices on the platform.
Resource Management
Tracks the usage of equipment of all kinds before, during and after events.
Artist Management
Streamlines contact with associate artists.
Donor Management (4)
Moves Management
Tracks action steps and notes for each prospective donor in the donor pipeline.
Pledge Tracking
Records gift pledges and updates remaining amount based on installments.
E-Document Storage
Allows electronic files to be uploaded and stored within donor profiles.
Acknowledgments & Communications
Generates acknowledgment letters for donations, and supports e-mail and letter mailing communication with donors.
Interoperability (3)
Event Tracking
Stores event registration and ticketing information collected through online forms or manual data entry.
Gift Tracking
Downloads gift information from integrated fundraising tools into donor profiles.
Fund Accounting
Designates restricted and unrestricted revenue and either integrates with accounting software or generates accounting reports for reconciliation.
Constituent Management (3)
Constituent Profiles
Creates unique profiles for constituents--such as donors, volunteers, or members--to store relevant information, and categorize individuals with customizable attributes.
Online Portal
Allows constituents to create an online account to engage with the organization, such as updating contact information, managing memberships, or signing up for marketing and event reminders.
Donor Communications
Enables gift acknowledgment and letter and electronic communications with constituents.
Marketing Automation (4)
Email Marketing
Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing, and auto-responders.
Lead Management
Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.
Campaign Management
Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.
Marketing ROI Analytics
Analyzes effectiveness of an organization's various marketing activities
Workflow Automation (3)
Donor Prospecting
Automates activities and reminders for each of your prospects to help move them along the donor pipeline.
Data Entry
Simplifies data entry tasks by pulling relevant data from other sources and automatically updates existing records, or generates new records.
Task Delegation
Establishes task assignments for individual staff members that alert as prerequisite tasks are completed.
Reporting & Analytics (3)
Reporting
Enables reporting of all data contained within the system. Allows for standard reports as well as the ability to create customs reports.
Dashboards
Displays a customizable graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs)
Automated Reports
Allows users to schedule automated reports to be pulled at a specified day and time.
Integrations (4)
Accounting
Provides fund accounting support to track payments receivable and pending.
Fundraising
Supports online donation and event registration processing and imports fundraising data into records.
Grant Management
Manages grant-related activities such as proposal and reporting deadlines, document storage, and grant award expenditure.
Sales POS
Aggregates on-site and online sales transactions to track in constituent profiles and to assist with account reconciliation.
Box Office (7)
Customer Profiles
Includes CRM features for managing and segmenting customer profiles.
Ticket Types
Supports multiple different ticket types (e.g. general admission, reserved seating, discounts, group packages).
Branding & Customization
Allows users to customize event websites, registration forms, and event communications with their company's branding.
Event Communications
Provides tools for managing event confirmation emails or other communications with registrants.
E-Commerce
Allows attendees to purchase additional products or merchandise while registering for an event.
Fundraising
Includes fundraising features for organizations to receive donations during the ticket sale process.
Event Analytics
Reports on event analytics such as ticket sales, attendance data, and conversion rates.





