Tenfold Pros and Cons

Ease of convenience, attached hyperlinks and communication via co-worker through notes Review collected by and hosted on G2.com.

Missing notes, click to dial not properly working and tenfold down completely. Review collected by and hosted on G2.com.

We use Tenfold in conjunction with Salesforce to help speed up the rate of calls that agents can make. By using Tenfold to not only does it allow us to leave notes quick but wraps the call and ends the task allowing for a smooth transition from one call to another. Review collected by and hosted on G2.com.

not much of a dislike but an intentional limit for what is considered a connected call and what is not doesn't always show a true connection. Some calls are so short that they are not picked up by the system. This leads to a misunderstanding of when a peak hours are. Review collected by and hosted on G2.com.

I absolutely love being able to take notes during calls with my clients. It's absolutely essentially for me to remember what's needed during these conversations with my interior designers, so it's so helpful to be able to note everything being discussed while in the call. I also love that we can schedule follow up's right within a call to add to Salesforce immediately. Tenfold has made my job so much easier and time efficient! My job is also measured by call metrics so Tenfold allows my calls and my work to be easily logged to track my performance. Review collected by and hosted on G2.com.

I don't have any complaints of the product thus far. I guess the only thing would be if the site is down we could still retrieve the calls that made for production metric purposes but all in all, I think it's wonderful! Review collected by and hosted on G2.com.

My favorite part of tenfold is the simplicity. It is super easy to use and the tool is very dependent. The tool takes little to no training to use, and it makes my job a lot easier. It also allows you to set reminders and follow up tasks. Review collected by and hosted on G2.com.

Sometimes they are updating the product and we are not able to use it during that time period I would like to see them change the update times to hour that people tend to not be working. Review collected by and hosted on G2.com.

Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

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Limited history is shown when going into 'Recent' on the pop-up window. Review collected by and hosted on G2.com.

The Tenfold system is very user-friendly and logs calls in a very good fashion. It is easy to make custom/manual logs which is very helpful for my role. Review collected by and hosted on G2.com.

Pop up UI will disappear randomly in middle of notes. Incoming calls on the ID will interfere with call already currently connected. Also, timer occasionally doesn't stop after call is over. Review collected by and hosted on G2.com.

I love that Tenfold, not only gives me a constant up to date layout of my daily progress, it also allows me to compare my data with my peers within the organization. Review collected by and hosted on G2.com.

Sometimes the software is not accurate with inbound calls that come in. That is a little frustrating when you are trying to trace back a call especially in sales. Review collected by and hosted on G2.com.

The automatic dial feature, the fact that I can make a call, write in my notes from the call, and reschedule the call all in one transaction is great. The auto dial feature saves time and wear and tear on my hands. Review collected by and hosted on G2.com.

Occasionally, numbers are not assigned to a specific customer, and I need to do a search, this slows the process down. Could be an issue on our end. Review collected by and hosted on G2.com.

Being able to look at tenfold and pull up customer automatically, makes my life easier and easier for customer. Review collected by and hosted on G2.com.

Sometimes it does not pick up customer but rarely happens annoying when it does besides that no. Review collected by and hosted on G2.com.

The integration with SF means easier recording of activity, more accountability to reps and clarity between teams. Easy to use interface allows you to look at specific dates and ranges to identify your team's activities, acknowledge top performers, and get insight into the length and quality of calls, rather than just the quantity. Review collected by and hosted on G2.com.

No complaints, tool is easy to use and runs in the background. Review collected by and hosted on G2.com.