Tenfold Pros and Cons

The ease of use, and grouping teams together makes it easy to identify quickly the high and low performers of the groups. Easy to edit/update teams with turnover. Review collected by and hosted on G2.com.

Sometimes tenfold goes down in the middle of the day, and we have breaks in our stats. We usually have to wait for it to come back up. Review collected by and hosted on G2.com.

This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunies.

Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough.

Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist. Review collected by and hosted on G2.com.

Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out. Review collected by and hosted on G2.com.

Obviously the click to dial option is extremely convenient, and the ability to add in dates for follow up. I love to be able to look back on call notes easily as well as the exact call dates. Review collected by and hosted on G2.com.

Sometimes you can't find an account if the phone number is unrecognizable, and this can prove difficult when wanting to capture your call data. Review collected by and hosted on G2.com.

I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel! Review collected by and hosted on G2.com.

If it was one thing, it would be the inability to disconnect from a call after using click to dial in our CRM. Review collected by and hosted on G2.com.

When receiving a call from a client that the system recognizes, it automatically associates it from previous calls etc. and you can view the notes from the last few conversations you had- to help jog your memory. Very useful and saves me time so I don't to go back looking through my notes. Furthermore, it's very compatible with Salesforce which we use a lot. Review collected by and hosted on G2.com.

It can occasionally crash especially with the click to dial feature but other than that maybe perhaps a suggestion would to be to associate the area code with where they're calling from- a region, state, or time zone for example to help even further associate my memory of the client calling and what it's in regards too. Review collected by and hosted on G2.com.

Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success. Review collected by and hosted on G2.com.

Nothing, I am impressed with the many capabilities of Tenfold compared to what I have used in previous sales roles. Review collected by and hosted on G2.com.

The best part is easily one of the simplest features, the ability to immediately identify exactly whom is ringing the phone. The second best thing would be the level of service they provide their clients. I am always able to immediately get a hold of Tenfold with any questions or concerns! Tenfold has been beyond helpful to our company and our personalized needs. Review collected by and hosted on G2.com.

I do not have a lot of negative to say in regards to this solution. It has a very robust feature set that can be daunting to new users and small organizations, but leveraging the support team and your account manager should help navigate any difficulties. Review collected by and hosted on G2.com.

I like the in depth analysis on call performance. Each call is broken down to highlight the minutes and length of every conversation. You're able to track your consistency from day to day which allows you to create a very timely approach to attack each day. Review collected by and hosted on G2.com.

We've had the system get disrupted a few times doubling our talk time and calls per day. It creates a lot of turmoil is the office when certain sales rep believe they're behind or far ahead in the day. Review collected by and hosted on G2.com.

The ability to integrate our calling platform directly into Salesforce is extremely helpful. In addition, the ability to call most numbers from any browser window ensures that calls can always be made quickly using the product. If you work in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit. Review collected by and hosted on G2.com.

Notes, (which will be automatically entered into Saleforce's task data) can be made during a call, however if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone. Ideally, when this happens, either the first part of the note should remain in the 'call notes' section, OR a note indicating that the notes have been moved to the 'comments' section would be helpful. (e.g. See comments for full notes). Review collected by and hosted on G2.com.

Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone. Review collected by and hosted on G2.com.

Nothing - updates are automated and easy. Support has been great. Review collected by and hosted on G2.com.