Tenfold Pros and Cons

It is easy to log calls with and keeps my calls organized. It knows who is calling me and informs me like a caller ID so that I can prepare to answer the phone for whoever is calling. Review collected by and hosted on G2.com.

It pops up sometimes when I don't need it to and I end up clicking on the bar instead of what I was trying to click on the website I am on. Review collected by and hosted on G2.com.

The opportunity OP briefcase of the live feature pop out Review collected by and hosted on G2.com.

it is definitely buggy and goes down, does not sink well with ambition or other features. causes glitches and frustration for the reps Review collected by and hosted on G2.com.

Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

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-Pop up UI will disappear randomly in middle of notes.

-Incoming calls on the ID will interfere with call already currently connected.

-Sometimes call timer does not stop after disconnected Review collected by and hosted on G2.com.

I like how the graphs visually look as they are very organized and the ease of use of the product is good. Review collected by and hosted on G2.com.

I dislike how inaccurate the data can be at times. Many calls are not tracked and the connection rate statistic is useless. Review collected by and hosted on G2.com.

I can record details about my phone conversation, which are linked to my Salesforce. This makes it so easy to organize my calls and conversations with my customers. I also love how every call is broken down to show the duration, who called who, and which calls were successfully connected. This helps me track my progress. Review collected by and hosted on G2.com.

Occasionally Tenfold glitches and does not work correctly, but the Tenfold customer service usually fixes that issue quite swiftly. When it glitches, calls from previous days pop up when I am on a different call. Review collected by and hosted on G2.com.

I like the fact that they have already built out reporting Review collected by and hosted on G2.com.

I don't really like how the rep has to manually link contacts Review collected by and hosted on G2.com.

Tenfold has been a game changer for how I do business. All the information I need to decide who to call next is at my finger tips. The reports I am able to run on my book of business make decision making easy for me as I plan out my plan of attack for the day. I love how I am able to build out the businesses to include as many contacts or opportunities as I am able to find! Review collected by and hosted on G2.com.

I have yet to find something I dislike about Tenfold. Whenever there is a need that arises, our team is able to morph the software into what fits best for us. Review collected by and hosted on G2.com.

The popup feature is great. Allows us to identify inbound & outbound calls with ease. Review collected by and hosted on G2.com.

The ability to have preset dispositions would be a major plus. Also, the popup would be great if we can move it around. Review collected by and hosted on G2.com.

This software is an excellent tool to use in tracking calls and notes about them for most all industries. Easily links up with your CRM and allows one click dialing and note tracking all in one location Review collected by and hosted on G2.com.

Sometimes (rarely now), the software will not log an actual call and you will have to go back in and enter it manually. Review collected by and hosted on G2.com.

Logging notes that attach to calls, opportunities in sales force, or specific accounts is easy. All of my calls track time on the phone, time of call, and date. Review collected by and hosted on G2.com.

Dialing a number can be slow at times and lag. Tenfold customer support is usually on the ball and fixes the issue promptly. Customer information could be organized in a better way where you can view all communication with them on one panel. Review collected by and hosted on G2.com.