Tenfold Pros and Cons

I love how Tenfold keeps track of how many calls you make a day, to the connects and talk time. But the feature I love the most has to be the click to dial feature. Allowing you to click on a phone number on screen and call them! Review collected by and hosted on G2.com.

I dislike that if your computer has Skype installed and running, it will not work well with Tenfold. Your Skype will be set as the default for click to dial. Review collected by and hosted on G2.com.

I love how easy ten fold makes it to Click to Call and keep track of all your sales calls analytics. Review collected by and hosted on G2.com.

I dislike that it could voicemails as double calls, so the accuracy is 100% Review collected by and hosted on G2.com.

I like how easy tenfold makes it to manage your sales calls. From click to dial, to your metrics of quality calls. Review collected by and hosted on G2.com.

Tenfold’s click to dial won’t work if Skype is installed and running. The click to dial will want to open Skype. Review collected by and hosted on G2.com.

I love how tenfold shows calls and leaderboard so who's getting quality connects at a time. This makes selling competition within our company. Review collected by and hosted on G2.com.

I dislike how I can log double ghosted it calls. Review collected by and hosted on G2.com.

I like tenfold, because it keeps track of your calls. With tenfold I am able to see who is making the most calls and has the most answers and talk time. This shows how productive we are and which salesmen are out preforming others. Also Tenfold allows you to click to dial and pulls your contacts information through your CRM. Review collected by and hosted on G2.com.

I dislike that is doesn't include calls make from dialing in the phone number through the phone number, and it also counts double calls (calling right after calling) as 2 calls. This make the conversions look smaller than they actually are. Review collected by and hosted on G2.com.

This is a simple way to make your sales team more produtive. All it takes is one click to make a call, and when they do it you can keep track of who is making the most calls, engaging in actual conversation and has the most talk time. Review collected by and hosted on G2.com.

It can sometime be off, when it comes to updates. Tenfold often interferes with Skype when clicking a phone number prompting Skype to open up. This can get very annoying at times and may require Skype to be removed from the computer. Review collected by and hosted on G2.com.

The ability to quickly log calls and view previews notes without any major problems. Compared to other call management systems, Tenfold exceeds expectation with an easy to use interface that can do so much in such little screenspace. Review collected by and hosted on G2.com.

It can be glitchy once in awhile. But the support makes up for that. They are quick and always contact you directly in case of anything. I wish you could name the tasks better when created using the magic words. Review collected by and hosted on G2.com.

Love the click to dial feature! It makes it quick and easy to make lots of calls all day long! The tracking abilities makes it easy to manage our internal data. Review collected by and hosted on G2.com.

On occasion, the notifications can be a little disruptive. This is a minor inconvenience and can be disabled fairly quickly. Review collected by and hosted on G2.com.

Easy to set up

Intuitive UI

Minimal training needed

The only solution for entering Salesforce calls that doesn't feel like a chore. Review collected by and hosted on G2.com.

Occasional ghost calls

Unable to recover data if connection to phone system is interrupted

Occasional issues with call timer, less than once a month. Review collected by and hosted on G2.com.

"Gamification" of reporting in a team environment adds a nice reward and competition system. Easy reporting and history. When you click, it dials. Review collected by and hosted on G2.com.

inbounds occasionally pop up late in multi-tab/window environments. Navigation to old calls in the popup is sometimes cumbersome Review collected by and hosted on G2.com.