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TeamUp Reviews & Product Details

Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

Simple and effective layout from my own and a client perspective Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

That it doesn't update automatically and you have to refresh regularly Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

Takes out the need to schedule constantly for sessions as the app does it automatically Review collected by and hosted on G2.com.

Response from Brendan Roos of TeamUp

Thank you for your wonderful review! 😊

We're delighted to hear that you and your clients find TeamUp's layout simple and effective.

Making fitness management easy and efficient is our goal, and your feedback shows we're on the right track.

Thanks for choosing TeamUp!

Kind regards,

Brendan

TeamUp Overview

What is TeamUp?

TeamUp is the most recommended fitness management software to flexibly manage your fitness business in-person, online, and on-demand. Built and designed to take away the complexity of running your gym, studio, PT, box or club, TeamUp’s all-in-one software offers a robust feature set, detailed reporting, and better membership management to bring all the best parts of your business together. With TeamUp’s free switching service and unlimited support, you’ll have everything you need to set yourself up for success. Easy class and appointment booking management, customer communication automation, customizable mobile apps, and best-in-class payment solutions will keep your members happy, classes full, and your community will thrive. TeamUp makes it simple to manage your customer data, streamline your admin and marketing activities, optimise your sales processes, and stand out from your competition with the best customer experience. With TeamUp you can avoid hefty payments and hidden costs, discover new ways to grow your business, and count on a team that cares about you and your community.

TeamUp Details
Product Website
Languages Supported
German, English, French, Spanish
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Product Description

Painless, reliable management software for fitness studios, boxes and gyms.

How do you position yourself against your competitors?

TeamUp is the most recommended fitness management software on the market for boutique and independent fitness businesses. TeamUp stands out for its superior customer service, competitive pricing, and full access to its entire feature set at all levels.


Seller Details
Company Website
Year Founded
2011
HQ Location
Palo Alto, California
Twitter
@teamup
1,019 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Description

TeamUp Sports is a software solution designed to streamline management for sports organizations, teams, and coaches. Offering tools for scheduling, communication, and member management, TeamUp Sports helps enhance the experience for both administrators and participants. Their platform is user-friendly and customizable, catering to various sports and activity types. For more information, visit their website at [goteamup.com](https://www.goteamup.com).


LM
Overview Provided by:

Recent TeamUp Reviews

Lauren H.
LH
Lauren H.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great customer service"
The customer service, if you have a question the team are very helpful and quick to get back to you.
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"First class support to get you up and running with Team Up."
The ease to talk to someone and the chat box to get a quick response.
RM
ruaraidh m.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great system"
Great support team and systems in place.
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TeamUp Media

TeamUp Demo - Better + simpler + cost effective software to run your business better.
Get set up with TeamUp quickly with our free import service and step by step training. Everything you need from the moment you sign up.
TeamUp Demo - Detailed reporting to make you the expert on your business.
Know all the happenings in your business every step of the way. Monitor classes, memberships, payments, and so much more right from your dashboard and reports.
TeamUp Demo - Payments without the headaches.
Control your fitness business cash flow with secure monthly payments. An easier way of collecting membership payments.
TeamUp Demo - Booking system that your customers will love
Manage customer details with ease. Prompt your members to share their goals, requirements, and needs at sign up and offer a customized unbeatable customer experience right from the start.
TeamUp Demo - Customers manage their memberships on the go.
A mobile app where members can manage their memberships, book their classes, access your online content, and more. Complete flexibility for you both.
TeamUp Demo - Bring all your membership data over with our free import service.
TeamUp's free import service brings all your membership data over for you to make getting up and going quick and easy without any disruption to your business or your members.
Play TeamUp Video
Play TeamUp Video
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Official Interactive Demo

TeamUp demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

251 out of 252 Total Reviews for TeamUp

4.6 out of 5
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251 out of 252 Total Reviews for TeamUp
4.6 out of 5
251 out of 252 Total Reviews for TeamUp
4.6 out of 5

TeamUp Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TeamUpQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Lynda W.
LW
Founder & President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about TeamUp?

The comprehensive structure provides many options for setting up and managing your business.

Customer support are responsive.

The customer facing web interface is pretty slick, and embeds easily into our website.

I like that the coaches can adjust their own schedules and availability - this takes an overhead off our administrator.

The dashboard is very well laid out and provides exactly what is needed.

The document and waiver function is comprehensive and very well implemented. This will also save a lot of time on waiver completion. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

We have found TeamUp to be convoluted in some areas, such as changing an appointment time. It would be nice to drag and drop instead of multiple clicks to make a small change.

Some of the UI is not as friendly as we have experienced in other platforms.

Coaches do not recieve notifications about rescheduled classes.

It is still possible for the house to book coaches who have blocked themselves as it is not easy to see on the calendar that they are not available.

The app is a nice feature, but somewhat clunky and slow, and not really suitable for our needs. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

Being able to structure memberships that are applicable to certain lessons or activities make it a lot easier for us to manage who has paid for what and see how many sessions they have left. With our previous system, we had to do a lot of that accountability manually. Again, the memberships function has reduced our admin overhead by providing email list capture, financial reporting, and more. Review collected by and hosted on G2.com.

Response from Tash Popovic of TeamUp

Hey there Lynda,

Thank you so much for providing this comprehensive and amazing feedback for us. It's invaluable to us.

It's great to hear that you find our software diverse and that our customer support team has been efficient from the start of your switch to us. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business.

Reducing your admin overhead is a huge compliment!

Thank you for sharing further about the convoluted areas. It sounds like your dedication will lessen that learning curve but please don't hesitate to reach out to our customer support team. We're here to assist with any questions and provide further clarity. :)

I am pleased to say TeamUp has been working on a consistency project and we're excited to continue sharing these updates with you as well as functionality improvements. Our Feedback Portal is a great resource to see what the team is working on. We'd also love to hear your ideas too.

Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward.

All the best,

See how TeamUp improved
NN
Founder - group circuit trainer, physical therapist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

The fact that it is a very comprehensive platform and that all functionality is included by default. Alongside that they keep adding on functionality based on recommendations from their users. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

I'm both a trainer and a physical therapist, as a platform it is predominantly focused on fitness training so sometimes the functionality for therapists (appointments, notes, etc) feel a little clunky compared to other platforms. Some of the functionality is there, and I can very much use it, I just wish it was a little easier to use for a therapist. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

All-in-one platform for group bookings and individual appointments, with the opportunity to cross-sell both training and therapy appointments. It easily solves the issue of offering multiple sales avenues, whether an individual class/appointment, course, packs or memberships. Review collected by and hosted on G2.com.

Response from Brendan Roos of TeamUp

Hey Niklas👋,

Thank you for sharing your experience with us! 😊 We're thrilled to hear that you've had a great journey with TeamUp from signup to customer service.

We're delighted that you find TeamUp comprehensive and appreciate that all functionalities are included by default. We also value your feedback about the platform's focus on fitness training versus therapy functionalities.

Your insights are crucial, and we're continuously working to enhance our platform to better meet the needs of trainers and therapists like yourself.

It's fantastic to hear that TeamUp is solving your need for an all-in-one platform for group bookings and individual appointments, allowing you to easily manage and cross-sell training and therapy sessions.

We're committed to supporting your business with versatile sales avenues and improving our platform based on user feedback.

Thank you for choosing TeamUp!

Kind regards,

Brendan

MS
Gym Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

I like the fact that i can run my booking system which has various facets to it in one easy place. This means i can keep on top of things and provide a better service to my customers. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

It would be helpful to have an app for instructors/owners so that they can see their diaries easier. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

I can have members join and book sessions all in one place, which negates the need for multiple diaries. Review collected by and hosted on G2.com.

Response from Stuart Russell of TeamUp

Hi Michael,

Thank you for sharing your feedback! We’re thrilled that TeamUp helps you manage your bookings with ease and gives you the ability to provide an even better service to your customers. That’s exactly what we strive for!

We appreciate your suggestion regarding an app for instructors and owners to view their diaries more easily. It's a great idea, and I’ll be sure to pass it along to our development team for consideration.

It’s fantastic to hear that managing memberships and bookings in one place has simplified things for you—no more juggling multiple diaries!

If you ever need any assistance or have more ideas to share, feel free to reach out.

Kind regards,

Stuart

Lauren H.
LH
Pilates studio owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

The customer service, if you have a question the team are very helpful and quick to get back to you. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

The Teamup branding when you integrate the software to your website. Too much Teamup branding and not enough ability to use your own brand colours. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

Being able to combine multiple class packages, memberships, courses all with different terms, better client visibility, automatic re-crediting of unused classes, easy integration with Stripe. Review collected by and hosted on G2.com.

Response from Stuart Russell of TeamUp

Hi Lauren,

Thank you so much for taking the time to leave such detailed feedback! We're thrilled to hear that you've had such a positive experience with our customer service team. It's really important to us that our customers feel supported, and it's great to know we're hitting the mark there!

We appreciate your honesty regarding the TeamUp branding on website integrations. We're always looking for ways to give businesses more flexibility with their own branding, and your feedback will definitely be passed along to our development team.

It’s wonderful to hear that TeamUp is helping you manage your classes, memberships, and client visibility with ease, and that the Stripe integration is working well for you. We’re happy to see the platform making a difference in your day-to-day operations.

If there's anything else we can help with, don't hesitate to reach out! to the support team at support@goteamup.com

Kind regards,

Stuart

OK
Admin
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

The hands off approach it has provided to customers purchasing memberships has been brilliant. We also saw an immediate increase in revenue after implementing the TeamUp booking system as it's a lot a more "water tight" than our previous booking provider. Customers have to provide payment information before they can book which has meant we don't have to keep track of who's paid what and can concentrate on providing a good coaching service. We do coaching, not admin! Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

A few not so tech savvy customers found the switch over tricky. It all got sorted but there was a bit of confusion for a few days. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

Non-payment of sessions, we now have more revenue Review collected by and hosted on G2.com.

Response from Jack Toibin of TeamUp

Hey Olivia 👋

Thank you for sharing your feedback on TeamUp!

We're thrilled to hear that our platform has provided a hands-off approach to purchasing memberships and has contributed to an immediate increase in revenue for your coaching service. It's fantastic that our booking system's reliability has allowed you to focus more on delivering excellent coaching rather than administrative tasks.

We appreciate your honest feedback regarding the switch-over process. Transitioning to a new system can sometimes pose challenges, especially for less tech-savvy customers. We're glad to hear that any initial confusion was resolved, and we're continuously working to improve our onboarding process to make it as seamless as possible for all users.

It's great to know that TeamUp has helped solve the issue of payment for sessions, resulting in increased revenue for your business. Ensuring financial stability and operational efficiency for our clients is a priority for us, and we're pleased that TeamUp has made a positive impact in this regard.

Thank you again for your valuable insights and for choosing TeamUp to support your coaching services. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to our support team.

Thank you,

Jack

Luke M.
LM
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

I love many things about TeamUp. First and foremost is usability. I have a diverse range of clients in terms of how easy they find it to use tech but each and every one finds TeamUp extremely easy to use. A close second is the level of customer service TeamUp provides, they seem to have thought of everything but make it extremely easy to request features and work so hard to resolve problems quickly. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

I haven't yet found anything I dislike. It just works! Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

It save me hours of time every week with administrative work. I just wouldn't be able to manage bookings without this system in place. Review collected by and hosted on G2.com.

Response from Jack Toibin of TeamUp

Hey Luke 👋

Thank you so much for your enthusiastic review of TeamUp!

We're thrilled to hear that you love so many aspects of our platform, especially its usability and the level of customer service we provide. Making sure TeamUp is user-friendly for a diverse range of clients is a top priority for us, so it's fantastic to know that everyone finds it extremely easy to use.

We greatly appreciate your feedback on our customer service and feature request process. We strive to anticipate our users' needs and provide solutions promptly, so it's rewarding to hear that our efforts are making a difference for you.

If you ever have any suggestions or if there's anything else we can do to enhance your experience with TeamUp, please don't hesitate to reach out. Thank you again for choosing TeamUp!

Kind Regards,

Jack

Marcus C.
MC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

The financial management features of Teamup are simple and clear, providing a dashboard and deep-dive analysis of funds received, membership purchases and projections for billing. At any time, I can see how much we've brought in, what we're expecting and any issues with the payment handler for our members. Customer support is responsive and friendly and always show a desire to find a solution to the problem. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

TeamUp's calendar functions really well but the aesthetics of the customer experience are not as slick as other web2.0 services. The member portal and switching between providers (e.g. if a member has memberships with 2 businesses) are not as slick as the rest of the platform. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

TeamUp seamlessly handles memberships, purchases, booking and member management. I imagine performing the same tasks manually or in separate systems and it would be a total nightmare taking up most of our time. The level of self-service power that the customer has is excellent and allows us, as a business, to provide the customer with freedom of choice and the ability to freely amend bookings, classes and memberships with no time consuming customer-service interaction. TeamUp allows us to focus on our members while the platform takes care of the administration. In additon, the flexibility of the membership module allows us to tailor our experience to our customers' needs by offering membership tiers, discounts, into-offers and more; the ability to set it once and let it run automatically is a massive value-add for us and our customers. Review collected by and hosted on G2.com.

Response from Estefanie Govea of TeamUp

Dear Marcus,

Thank you for sharing your insightful thoughts on our platform! We are thrilled to hear that you find our financial management features simple and clear, providing you with a comprehensive overview of your funds and membership projections. We love to hear your feedback on our customer support team’s responsiveness and helpfulness. We strive to empower our users and provide top-notch assistance whenever it is needed.

We’ve taken note of your feedback regarding the aesthetics of the member portal. Enhancing the user interface and experience is an ongoing focus for us, feedback such as yours is instrumental in guiding our product development in this area.

It’s been wonderful to read how TeamUp is allowing you to focus on delivering exceptional service to your customers. Empowering users with self-service options while simplifying administrative tasks is at the core of what we aim to achieve. We are delighted to hear that the flexibility of our membership module is contributing to your business success!

Thanks again for choosing TeamUp and for sharing your valuable insights with us. We are committed to continuously improving our platform to better serve you and your members.

Kindly,

Estefanie

AC
Studio Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

It's very easy to use, has tons of features that are available at all levels, and has helpful customer service. The notification email feature is great, too. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

Price is a little high for my small business but it feels worth it because of all the features I get. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

I needed booking software that was easy to use for myself as the business owner and for my customers. I also want to automate as many processes as I can to save me time on admin work and TeamUp has done that. Additionally, the ability to customize notification emails is really great for my business. Review collected by and hosted on G2.com.

Response from Brendan Roos of TeamUp

Hi Ally👋,

Thank you so much for your review! 😊 We're thrilled to hear that TeamUp has been instrumental in streamlining your business operations.

We're glad you find TeamUp easy to use and appreciate the variety of features available at all levels. It's fantastic that our customer service and notification email feature have also been valuable to you.

We understand that pricing can be a consideration for small businesses, but we're delighted that you feel the features justify the cost.

It's wonderful to hear that TeamUp is solving your need for user-friendly booking software, automating processes to save you time, and offering customizable notification emails that benefit your business. Your success is our priority, and we're here to support you every step of the way!

Best wishes,

Brendan

Inizio Pilates C.
IC
Regional Senior Pricing Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

It is very useful that i can edit and manage all of the functions, at the beggining with all the steps to follow make it easier to fill in all of the features, customer support was very handful at any time for any questions, i only took 2 days to complete all of the fuctions and implementate it to my business. Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

i dont have anything negative about the platform, maybe for future can be good that it can integrate more languages, something that would help is to have a custommer support that speaks your one language to make the communication easier. Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

To schedule all the different classes, payment system and to be able to make reports and see how the business is doing in order to take decisions, it is very helpful that i can see all of the history movents even if i have a different administrator, it is useful that i can give access but limitate the functions to different people. Review collected by and hosted on G2.com.

Response from Estefanie Govea of TeamUp

Dear User,

Thank you so much for taking the time to provide this detailed review. We appreciate you sharing with us that the the onboarding process is quite simple and easy to follow. We love hearing that our customer support was proactive and helpful to you during your set up.

We apologize that we can't yet offer customer service in a language other than English. We hope that, as our SaaS offering continues to develop, we can tackle this. We will make sure to continue to provide updates on the matter as this progresses.

Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward.

Kindly,

Estefanie

PC
Personal Trainer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about TeamUp?

Customer service and fast answers. My queries are met Review collected by and hosted on G2.com.

What do you dislike about TeamUp?

Functionally none. If I was to find the biggest negative it's the price. I only have 20 customers and I pay the same rate as someone with 100 I think? Review collected by and hosted on G2.com.

What problems is TeamUp solving and how is that benefiting you?

I don't need a paper diary and a million phone calls and emails to sort my schedule anymore Review collected by and hosted on G2.com.

Response from Stuart Russell of TeamUp

Hi Paul

Thank you for the great feedback! We're so glad to hear that you've had a positive experience with our customer service team and that your queries are being answered quickly. It’s always our goal to provide helpful and responsive support!

We understand your concerns regarding pricing, especially with a smaller customer base. We value this feedback and are constantly working to ensure that TeamUp provides value for businesses of all sizes.

It’s fantastic to know that TeamUp has simplified your scheduling process and eliminated the need for paper diaries, phone calls, and emails—that’s exactly what we’re here for!

If you ever need further assistance, don’t hesitate to reach out.

Kind regards,

Stuart