# TeamUp Reviews **Vendor:** DaySmart **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 269 ## About TeamUp TeamUp is the most recommended fitness management software to flexibly manage your fitness business in-person, online, and on-demand. Built and designed to take away the complexity of running your gym, studio, PT, box or club, TeamUp’s all-in-one software offers a robust feature set, detailed reporting, and better membership management to bring all the best parts of your business together. With TeamUp’s free switching service and unlimited support, you’ll have everything you need to set yourself up for success. Easy class and appointment booking management, customer communication automation, customizable mobile apps, and best-in-class payment solutions will keep your members happy, classes full, and your community will thrive. TeamUp makes it simple to manage your customer data, streamline your admin and marketing activities, optimise your sales processes, and stand out from your competition with the best customer experience. With TeamUp you can avoid hefty payments and hidden costs, discover new ways to grow your business, and count on a team that cares about you and your community. ## TeamUp Pros & Cons **What users like:** - Users highly value the **responsive customer support** of TeamUp, often finding timely assistance and helpful features. (4 reviews) - Users value the **quick support and excellent reporting features** of TeamUp, enhancing overall client satisfaction. (2 reviews) - Users appreciate the **ease of use** of TeamUp, finding it perfect for both personal and customer interaction. (2 reviews) - Users rave about TeamUp's **reliability** , enjoying seamless performance and consistent support for their business needs. (2 reviews) - Users commend the **quick response speed** of TeamUp's support team, enhancing customer satisfaction and engagement. (2 reviews) - Affordable (1 reviews) - Users appreciate the **simple booking interface** of TeamUp, ensuring easy access and excellent client service. (1 reviews) - Users value the **effective communication** of TeamUp, appreciating responsive support and clear information accessibility. (1 reviews) - Users appreciate the **exceptional support and comprehensive features** , making TeamUp easy to implement and use effectively. (1 reviews) - Feature Updates (1 reviews) **What users dislike:** - Users face challenges with **booking issues** in TeamUp, hindering the effective management of facility reservations. (1 reviews) - Users find the **interface clunky** during bulk editing, leading to an inconvenience in modifying timetables. (1 reviews) - Users express frustration over **poor customer support** , preferring immediate assistance for quick issue resolution instead of delays. (1 reviews) ## TeamUp Reviews ### 1. Does everything I need it to and more **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria M. | Yoga instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2025 **What do you like best about TeamUp?** I love how any changes to my class schedule or membership prices etc are reflected on my website immediately. The discount codes and milestone emails are something that I use regularly. When I first signed up for team up the customer support was at the end of the phone line which was brilliant. Now you can still get it over the phone however it needs to be booked **What do you dislike about TeamUp?** I wish there was an easy way to show reporting on attendance class numbers and being able to display this in a graph would be REALLY helpful; the same also for revenue so I can see attendance/revenue trends over a 12 month period. If I'm honest, I don't use all the functionality and the size of my business doesn't really support the price. I would be so happy if there was a way to reduce the quantity of features available to use, and also reduce the cost of the subscription. **What problems is TeamUp solving and how is that benefiting you?** a booking system for my classes ### 2. Great system for big or small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Jake M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about TeamUp?** There are many great features that make running a sport centre easy and straight forward. The helpline is available all the time to help if you get stuck with anything at all and they are always very very helpful with resolving whatever your issue is. It is very easy to sign up new members and their members app is fantastic, we work with the older generation that openly tell me they struggle with technology, but I never have any complaints about the team up app. **What do you dislike about TeamUp?** Nothing negative that I can think of, never had any issues and anything I have struggled with is always quickly resolved **What problems is TeamUp solving and how is that benefiting you?** We run a small gym / wellbeing centre for the over 50s. This product is our main platform for memberships, payments, classes and much more. Without it we would not be able to run properly. We have used it since opening and I would not use any other app. ### 3. Excellent solution for our SGPT studio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about TeamUp?** TeamUp offers a fabulously simple interface for setting up your studio times and offerings - with easy access for your clients, and good integrations for payment providers. When clients need holds putting on their account, it pro rata's payments in a logical manner, and to date we've not had any user complaints in regards to using the app for booking and so on. One feature that stands out for time you'd normally scratch your head, is the AI assist. It will quickly grab relevant areas of the documentation to answer any and all questions you throw at it, super handy. I've not had to resort to 'real' customer support once - which is always a blessing! Since we launched last year we've run thousands of clients sessions, and it hasn't missed a beat - heartily recommended! **What do you dislike about TeamUp?** The only minor gripe we have is when bulk editing session timetables - the interface can be a bit clunky, so I tend to do it manually / avoid having to change the rota too much. **What problems is TeamUp solving and how is that benefiting you?** TeamUp gives us a consumer facing booking app that works. It's fast, and intuitive for clients, so makes managing our timetable and collecting our income a piece of cake ### 4. Team Up is the best online booking system and support service out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Lush T. | Founder and Senior Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about TeamUp?** I love all the features and usability. Everything works really well with no glitches. It was easy to set up and I use it every day for my classes and courses. Plus the support team are always on hand to help or add new features. A really nice company to work with. Highly recommend. **What do you dislike about TeamUp?** I can't think of anything to say for this. **What problems is TeamUp solving and how is that benefiting you?** Team Up helps with all the class booking administration, automated emails and notifications, dealing with wait lists and cancellations for me - it saves me a lot of time. ### 5. Easy to use and doesn't glitch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2025 **What do you like best about TeamUp?** It seems to be able to do almost everything I want. Most of the time if I think of a function I want, it's already there (even if occasionally I need to ask Support to help me discover it). It always feels like the team has worked with almost every possible type of gym and has already found or foreseen what will be needed. Also, it doesn't glitch. My previous software glitched regularly and lost me income, but that's never happened here. **What do you dislike about TeamUp?** Just occasionally there is a feature I want that doesn't exist. The support team are always great at finding work-arounds but it's not necessarily the same thing, eg if a customer books a PAYG class and then decides to reschedule, they're obliged to cancel and rebook rather than just reschedule, which means I lose the payment-provider fees. TeamUp did find a work-around for me, which I appreciate, but I'd have preferred the ability for customers simply to reschedule. On a couple of specific topics: firstly, my clients dislike the nature of the waitlist function, which allocates a brief period to each client in turn for a chance at a spot, instead of notifying all clients (and me) for a free-for-all. This is a bit of an issue for me as I've missed out bookings and disappointed clients multiple times. Secondly, while most of my clients pay by card, I have a couple who pay cash. TeamUp doesn't allow you to have card as your main payment method while also making it possible to record some transactions as cash, so I have to maintain a separate spreadsheet to record these, which is extra admin and makes it harder to see total class numbers etc. **What problems is TeamUp solving and how is that benefiting you?** It's allowing me to manage bookings for classes in an efficient, easy way. It makes bookkeeping very simple too. ### 6. Team Up is a Game Changer-Here's Why **Rating:** 5.0/5.0 stars **Reviewed by:** Rosie R. | Program Director/Assiantant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about TeamUp?** Team Up is very easy to use. Love that they keep giving us new updates on how to make the App Better! As a frequent user of the App, I can say that using this for our customers was one of the best things we did. Easy and Simple to use. Calendar Sync update was a game changer not just for me but to all those who also use the app as well. Everything is all accessible by just a click and makes it easy to use for anyone of different ages! Customer Service is always ready to help out the best way they can, when we have a question or concern. **What do you dislike about TeamUp?** Don't really have any dislikes just a request or I should say and Idea as a Business Account User, Sometimes we have Staff Meetings, and it would be so much easier if we do attendance for our Staff members when they attend. Thank you for taking your time to reading this! **What problems is TeamUp solving and how is that benefiting you?** They Solved our Calander Sync issue! ### 7. Very easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea E. | Lifeguarding Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about TeamUp?** TeamUp has been a wonderful platform for our facility. We use it daily for check-ins, payments, memberships, and managing our calendar. It's incredibly helpful that patrons can sign in on their own, or we can register them on our end with ease. One of the standout features is how user-friendly the calendar is—posting events to the public is seamless, and the clean layout makes it easy for both staff and patrons to navigate. The sidebar navigation keeps everything organized and accessible in just a few clicks. TeamUp was also very easy to implement. The setup process was straightforward, and we were up and running in no time. Integration with our existing systems was smooth, requiring minimal effort from our team. Finally, customer support has been excellent. Any time we've had a question or needed help, the TeamUp team has been quick to respond and incredibly helpful. Overall, we highly recommend TeamUp for any facility looking for a reliable, intuitive, and well-supported management platform. **What do you dislike about TeamUp?** When you make a family profile memberships with also go onto the family members. So when someone wants to cancel they have to go through every family member to cancel and not just themselves. **What problems is TeamUp solving and how is that benefiting you?** TeamUp has helped solve several challenges we faced with scheduling, client management, and payment tracking. Before using TeamUp, it was difficult to keep everything organized in one place—memberships, class sign-ups, and staff scheduling were all handled through different systems or manually. TeamUp brings everything together in a single, user-friendly platform. It has streamlined our check-in process, made it easier to track attendance, and significantly reduced the amount of time we spend on admin tasks. Members can register or make payments online, which cuts down on in-person traffic and improves convenience for everyone. It’s also solved the issue of unclear communication—the public calendar makes it simple to post events and keep everyone in the loop, while the backend tools help us stay on top of capacity limits, billing, and renewals. Ultimately, TeamUp has saved us time, reduced errors, improved member satisfaction, and helped us run our operations more efficiently. ### 8. Everything I needed and more **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** I love many things about TeamUp. First and foremost is usability. I have a diverse range of clients in terms of how easy they find it to use tech but each and every one finds TeamUp extremely easy to use. A close second is the level of customer service TeamUp provides, they seem to have thought of everything but make it extremely easy to request features and work so hard to resolve problems quickly. **What do you dislike about TeamUp?** I haven't yet found anything I dislike. It just works! **What problems is TeamUp solving and how is that benefiting you?** It save me hours of time every week with administrative work. I just wouldn't be able to manage bookings without this system in place. **Official Response from Jack Toibin:** > Hey Luke 👋 Thank you so much for your enthusiastic review of TeamUp! We're thrilled to hear that you love so many aspects of our platform, especially its usability and the level of customer service we provide. Making sure TeamUp is user-friendly for a diverse range of clients is a top priority for us, so it's fantastic to know that everyone finds it extremely easy to use. We greatly appreciate your feedback on our customer service and feature request process. We strive to anticipate our users' needs and provide solutions promptly, so it's rewarding to hear that our efforts are making a difference for you. If you ever have any suggestions or if there's anything else we can do to enhance your experience with TeamUp, please don't hesitate to reach out. Thank you again for choosing TeamUp! Kind Regards, Jack ### 9. You should pick Teamup **Rating:** 5.0/5.0 stars **Reviewed by:** Simon P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about TeamUp?** The easy to use app not only for myself but also my customers. The app allows me to email customers, which saves me a lot of time and also send them a birthday greeting. The customer service is also very good. **What do you dislike about TeamUp?** Not being able to send christmas messages or online greetings cards. **What problems is TeamUp solving and how is that benefiting you?** Keeping track of payments so I know what income I am expecting. It keeps me updated on who isn't turning up to classes, so I can get in contact with them. It is a simple way for my customers to book their classes. ### 10. Jks Glasgow review teamup **Rating:** 4.0/5.0 stars **Reviewed by:** Seon M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about TeamUp?** Collect payments, full operating software and custom branded app **What do you dislike about TeamUp?** Students/parents can easily create more than one profile, they can purchase more than one package for themselves creating double payments and extra work for me. They have to switch to kids profile on app to access on demand content. This can be very fidgety and on many occasions hasn’t switched to kids profile. **What problems is TeamUp solving and how is that benefiting you?** Complete operating system including booking system, events, shop and payments ### 11. Great class booking software **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky R. | Studio Founder and Pilates Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about TeamUp?** They are always trying to improve their service and offerings. **What do you dislike about TeamUp?** I preferred being able to speak to someone in real time to answer customer support questions. Sometimes these are small issues that can be solved within a few minutes. By the time someone gets back to me I'm busy with other business and it's hard to keep track. **What problems is TeamUp solving and how is that benefiting you?** Custom app. Easy booking for customers. Managing class numbers and memberships. ### 12. Lewi **Rating:** 5.0/5.0 stars **Reviewed by:** Lewi B. | Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about TeamUp?** Easy to use & flexible changes. Great layout. **What do you dislike about TeamUp?** Can’t delete old memberships & programs can only archive them **What problems is TeamUp solving and how is that benefiting you?** It solves booking management & tracking attendances, payments ### 13. fantastic software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about TeamUp?** It is so easy to use and if you’re stu there’s a help section **What do you dislike about TeamUp?** Honestly there is nothing that i don’t like **What problems is TeamUp solving and how is that benefiting you?** i’ve not had any problems but recent updates have improved teamup ### 14. The best booking software package I’ve used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2025 **What do you like best about TeamUp?** Support teams are fast, efficient and super friendly. The software was very user friendly **What do you dislike about TeamUp?** There’s no capacity to write patient notes, I’d need a separate software **What problems is TeamUp solving and how is that benefiting you?** Clients manage their own payments and class booking ### 15. A Comprehensive Solution for Facility Access and Membership Management **Rating:** 3.5/5.0 stars **Reviewed by:** Lynda W. | Founder & President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamUp?** The comprehensive structure provides many options for setting up and managing your business. Customer support are responsive. The customer facing web interface is pretty slick, and embeds easily into our website. I like that the coaches can adjust their own schedules and availability - this takes an overhead off our administrator. The dashboard is very well laid out and provides exactly what is needed. The document and waiver function is comprehensive and very well implemented. This will also save a lot of time on waiver completion. **What do you dislike about TeamUp?** We have found TeamUp to be convoluted in some areas, such as changing an appointment time. It would be nice to drag and drop instead of multiple clicks to make a small change. Some of the UI is not as friendly as we have experienced in other platforms. Coaches do not recieve notifications about rescheduled classes. It is still possible for the house to book coaches who have blocked themselves as it is not easy to see on the calendar that they are not available. The app is a nice feature, but somewhat clunky and slow, and not really suitable for our needs. **What problems is TeamUp solving and how is that benefiting you?** Being able to structure memberships that are applicable to certain lessons or activities make it a lot easier for us to manage who has paid for what and see how many sessions they have left. With our previous system, we had to do a lot of that accountability manually. Again, the memberships function has reduced our admin overhead by providing email list capture, financial reporting, and more. **Official Response from Tash Popovic:** > Hey there Lynda, Thank you so much for providing this comprehensive and amazing feedback for us. It's invaluable to us. It's great to hear that you find our software diverse and that our customer support team has been efficient from the start of your switch to us. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business. Reducing your admin overhead is a huge compliment! Thank you for sharing further about the convoluted areas. It sounds like your dedication will lessen that learning curve but please don't hesitate to reach out to our customer support team. We're here to assist with any questions and provide further clarity. :) I am pleased to say TeamUp has been working on a consistency project and we're excited to continue sharing these updates with you as well as functionality improvements. Our Feedback Portal is a great resource to see what the team is working on. We'd also love to hear your ideas too. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 16. Long standing brilliant partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Personal trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about TeamUp?** The speed of resolving enquiries the consistent updates to improve software and the help it gives towards customer retention **What do you dislike about TeamUp?** There really isn’t anything I can think of **What problems is TeamUp solving and how is that benefiting you?** Booking session Allowing to sell different memberships effectively Class attendance Financial health updates Payments ### 17. Has all the features you’d expect & great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2025 **What do you like best about TeamUp?** The support team are super helpful. Always willing to take on suggestions and feedback **What do you dislike about TeamUp?** No SMS reminders available in Australia. **What problems is TeamUp solving and how is that benefiting you?** Managing my Pilates studio schedule, bookings and payments ### 18. Good management software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about TeamUp?** A good club management software with excellent reporting features. The support team are also very quick to respond. **What do you dislike about TeamUp?** Lack of facility for effectively handling facility bookings. **What problems is TeamUp solving and how is that benefiting you?** Easy membership management for our members. Improved retention. ### 19. Helpful from initial consultation to software and app roll out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about TeamUp?** Accessibility, convenience and the ability to manage the software from a user with a niche offering **What do you dislike about TeamUp?** It isn't compatible with my Xero invoicing function **What problems is TeamUp solving and how is that benefiting you?** It allows us to accurately report attendance data to our corporate clients It allows our users to update their PARQ every 6 months to ensure their health position is regularly monitored, something other software competitors were unable to offer. ### 20. Great experience from signup, demonstration, to customer service/help. **Rating:** 5.0/5.0 stars **Reviewed by:** Niklas N. | Founder - group circuit trainer, physical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about TeamUp?** The fact that it is a very comprehensive platform and that all functionality is included by default. Alongside that they keep adding on functionality based on recommendations from their users. **What do you dislike about TeamUp?** I'm both a trainer and a physical therapist, as a platform it is predominantly focused on fitness training so sometimes the functionality for therapists (appointments, notes, etc) feel a little clunky compared to other platforms. Some of the functionality is there, and I can very much use it, I just wish it was a little easier to use for a therapist. **What problems is TeamUp solving and how is that benefiting you?** All-in-one platform for group bookings and individual appointments, with the opportunity to cross-sell both training and therapy appointments. It easily solves the issue of offering multiple sales avenues, whether an individual class/appointment, course, packs or memberships. **Official Response from Brendan Roos:** > Hey Niklas👋, Thank you for sharing your experience with us! 😊 We're thrilled to hear that you've had a great journey with TeamUp from signup to customer service. We're delighted that you find TeamUp comprehensive and appreciate that all functionalities are included by default. We also value your feedback about the platform's focus on fitness training versus therapy functionalities. Your insights are crucial, and we're continuously working to enhance our platform to better meet the needs of trainers and therapists like yourself. It's fantastic to hear that TeamUp is solving your need for an all-in-one platform for group bookings and individual appointments, allowing you to easily manage and cross-sell training and therapy sessions. We're committed to supporting your business with versatile sales avenues and improving our platform based on user feedback. Thank you for choosing TeamUp! Kind regards, Brendan ### 21. Great booking software that ticks all the boxes **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Gym Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about TeamUp?** I like the fact that i can run my booking system which has various facets to it in one easy place. This means i can keep on top of things and provide a better service to my customers. **What do you dislike about TeamUp?** It would be helpful to have an app for instructors/owners so that they can see their diaries easier. **What problems is TeamUp solving and how is that benefiting you?** I can have members join and book sessions all in one place, which negates the need for multiple diaries. **Official Response from Stuart Russell:** > Hi Michael, Thank you for sharing your feedback! We’re thrilled that TeamUp helps you manage your bookings with ease and gives you the ability to provide an even better service to your customers. That’s exactly what we strive for! We appreciate your suggestion regarding an app for instructors and owners to view their diaries more easily. It's a great idea, and I’ll be sure to pass it along to our development team for consideration. It’s fantastic to hear that managing memberships and bookings in one place has simplified things for you—no more juggling multiple diaries! If you ever need any assistance or have more ideas to share, feel free to reach out. Kind regards, Stuart ### 22. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren H. | Pilates studio owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about TeamUp?** The customer service, if you have a question the team are very helpful and quick to get back to you. **What do you dislike about TeamUp?** The Teamup branding when you integrate the software to your website. Too much Teamup branding and not enough ability to use your own brand colours. **What problems is TeamUp solving and how is that benefiting you?** Being able to combine multiple class packages, memberships, courses all with different terms, better client visibility, automatic re-crediting of unused classes, easy integration with Stripe. **Official Response from Stuart Russell:** > Hi Lauren, Thank you so much for taking the time to leave such detailed feedback! We're thrilled to hear that you've had such a positive experience with our customer service team. It's really important to us that our customers feel supported, and it's great to know we're hitting the mark there! We appreciate your honesty regarding the TeamUp branding on website integrations. We're always looking for ways to give businesses more flexibility with their own branding, and your feedback will definitely be passed along to our development team. It’s wonderful to hear that TeamUp is helping you manage your classes, memberships, and client visibility with ease, and that the Stripe integration is working well for you. We’re happy to see the platform making a difference in your day-to-day operations. If there's anything else we can help with, don't hesitate to reach out! to the support team at support@goteamup.com Kind regards, Stuart ### 23. Had an immediate effect on our sales **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia K. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** The hands off approach it has provided to customers purchasing memberships has been brilliant. We also saw an immediate increase in revenue after implementing the TeamUp booking system as it's a lot a more "water tight" than our previous booking provider. Customers have to provide payment information before they can book which has meant we don't have to keep track of who's paid what and can concentrate on providing a good coaching service. We do coaching, not admin! **What do you dislike about TeamUp?** A few not so tech savvy customers found the switch over tricky. It all got sorted but there was a bit of confusion for a few days. **What problems is TeamUp solving and how is that benefiting you?** Non-payment of sessions, we now have more revenue **Official Response from Jack Toibin:** > Hey Olivia 👋 Thank you for sharing your feedback on TeamUp! We're thrilled to hear that our platform has provided a hands-off approach to purchasing memberships and has contributed to an immediate increase in revenue for your coaching service. It's fantastic that our booking system's reliability has allowed you to focus more on delivering excellent coaching rather than administrative tasks. We appreciate your honest feedback regarding the switch-over process. Transitioning to a new system can sometimes pose challenges, especially for less tech-savvy customers. We're glad to hear that any initial confusion was resolved, and we're continuously working to improve our onboarding process to make it as seamless as possible for all users. It's great to know that TeamUp has helped solve the issue of payment for sessions, resulting in increased revenue for your business. Ensuring financial stability and operational efficiency for our clients is a priority for us, and we're pleased that TeamUp has made a positive impact in this regard. Thank you again for your valuable insights and for choosing TeamUp to support your coaching services. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to our support team. Thank you, Jack ### 24. Great service, fantastic features and friendly staff **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about TeamUp?** The financial management features of Teamup are simple and clear, providing a dashboard and deep-dive analysis of funds received, membership purchases and projections for billing. At any time, I can see how much we've brought in, what we're expecting and any issues with the payment handler for our members. Customer support is responsive and friendly and always show a desire to find a solution to the problem. **What do you dislike about TeamUp?** TeamUp's calendar functions really well but the aesthetics of the customer experience are not as slick as other web2.0 services. The member portal and switching between providers (e.g. if a member has memberships with 2 businesses) are not as slick as the rest of the platform. **What problems is TeamUp solving and how is that benefiting you?** TeamUp seamlessly handles memberships, purchases, booking and member management. I imagine performing the same tasks manually or in separate systems and it would be a total nightmare taking up most of our time. The level of self-service power that the customer has is excellent and allows us, as a business, to provide the customer with freedom of choice and the ability to freely amend bookings, classes and memberships with no time consuming customer-service interaction. TeamUp allows us to focus on our members while the platform takes care of the administration. In additon, the flexibility of the membership module allows us to tailor our experience to our customers' needs by offering membership tiers, discounts, into-offers and more; the ability to set it once and let it run automatically is a massive value-add for us and our customers. **Official Response from Estefanie Govea:** > Dear Marcus, Thank you for sharing your insightful thoughts on our platform! We are thrilled to hear that you find our financial management features simple and clear, providing you with a comprehensive overview of your funds and membership projections. We love to hear your feedback on our customer support team’s responsiveness and helpfulness. We strive to empower our users and provide top-notch assistance whenever it is needed. We’ve taken note of your feedback regarding the aesthetics of the member portal. Enhancing the user interface and experience is an ongoing focus for us, feedback such as yours is instrumental in guiding our product development in this area. It’s been wonderful to read how TeamUp is allowing you to focus on delivering exceptional service to your customers. Empowering users with self-service options while simplifying administrative tasks is at the core of what we aim to achieve. We are delighted to hear that the flexibility of our membership module is contributing to your business success! Thanks again for choosing TeamUp and for sharing your valuable insights with us. We are committed to continuously improving our platform to better serve you and your members. Kindly, Estefanie ### 25. TeamUp has been great for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Ally C. | Studio Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about TeamUp?** It's very easy to use, has tons of features that are available at all levels, and has helpful customer service. The notification email feature is great, too. **What do you dislike about TeamUp?** Price is a little high for my small business but it feels worth it because of all the features I get. **What problems is TeamUp solving and how is that benefiting you?** I needed booking software that was easy to use for myself as the business owner and for my customers. I also want to automate as many processes as I can to save me time on admin work and TeamUp has done that. Additionally, the ability to customize notification emails is really great for my business. **Official Response from Brendan Roos:** > Hi Ally👋, Thank you so much for your review! 😊 We're thrilled to hear that TeamUp has been instrumental in streamlining your business operations. We're glad you find TeamUp easy to use and appreciate the variety of features available at all levels. It's fantastic that our customer service and notification email feature have also been valuable to you. We understand that pricing can be a consideration for small businesses, but we're delighted that you feel the features justify the cost. It's wonderful to hear that TeamUp is solving your need for user-friendly booking software, automating processes to save you time, and offering customizable notification emails that benefit your business. Your success is our priority, and we're here to support you every step of the way! Best wishes, Brendan ### 26. Easy to manage **Rating:** 4.5/5.0 stars **Reviewed by:** Inizio Pilates C. | Regional Senior Pricing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about TeamUp?** It is very useful that i can edit and manage all of the functions, at the beggining with all the steps to follow make it easier to fill in all of the features, customer support was very handful at any time for any questions, i only took 2 days to complete all of the fuctions and implementate it to my business. **What do you dislike about TeamUp?** i dont have anything negative about the platform, maybe for future can be good that it can integrate more languages, something that would help is to have a custommer support that speaks your one language to make the communication easier. **What problems is TeamUp solving and how is that benefiting you?** To schedule all the different classes, payment system and to be able to make reports and see how the business is doing in order to take decisions, it is very helpful that i can see all of the history movents even if i have a different administrator, it is useful that i can give access but limitate the functions to different people. **Official Response from Estefanie Govea:** > Dear User, Thank you so much for taking the time to provide this detailed review. We appreciate you sharing with us that the the onboarding process is quite simple and easy to follow. We love hearing that our customer support was proactive and helpful to you during your set up. We apologize that we can't yet offer customer service in a language other than English. We hope that, as our SaaS offering continues to develop, we can tackle this. We will make sure to continue to provide updates on the matter as this progresses. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Kindly, Estefanie ### 27. Very happy with customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about TeamUp?** Customer service and fast answers. My queries are met **What do you dislike about TeamUp?** Functionally none. If I was to find the biggest negative it's the price. I only have 20 customers and I pay the same rate as someone with 100 I think? **What problems is TeamUp solving and how is that benefiting you?** I don't need a paper diary and a million phone calls and emails to sort my schedule anymore **Official Response from Stuart Russell:** > Hi Paul Thank you for the great feedback! We're so glad to hear that you've had a positive experience with our customer service team and that your queries are being answered quickly. It’s always our goal to provide helpful and responsive support! We understand your concerns regarding pricing, especially with a smaller customer base. We value this feedback and are constantly working to ensure that TeamUp provides value for businesses of all sizes. It’s fantastic to know that TeamUp has simplified your scheduling process and eliminated the need for paper diaries, phone calls, and emails—that’s exactly what we’re here for! If you ever need further assistance, don’t hesitate to reach out. Kind regards, Stuart ### 28. Best Software for fitness buisness and coaches **Rating:** 5.0/5.0 stars **Reviewed by:** omeil W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about TeamUp?** The support is unravelled, they do everything to make you like easy every step of the way, brand new or coming from another company they got you. There are things that you can do but all that matters is how to make it work for you the staff make sure you get full use out of everything. It makes it easier to take payment, freeze memberships and sell products if you have them to sell to your members. and the best part is there always developing new things most importantly we are always welcome to give feedback so they can make the software better. For me, the only downside is that Teamup doesn't have an app that we as coaches use and manage from but everything works amazingly on my phone when am not at the computer so am happy that my members get the app regardless of whether we don't. I use the app weekly just to keep on top of things but sometimes time won't for a whole month because once you set it you make a few that are simple changes when you need, bare in mind all of this easy to do if you're not a tech person staff give all the help you so all set up ready to go. It is easy to implement and slots of integration so you cannot go wrong. **What do you dislike about TeamUp?** coaches don't have an app to use we have to manage everything from the site. Not a deal breaker for me but it might be for some. **What problems is TeamUp solving and how is that benefiting you?** keep track of memberships, take payment and keep clients accountable book on to classes etc **Official Response from Estefanie Govea:** > Hey Omeil, Thank you so much for providing this detailed feedback on TeamUp! We are so happy to hear that our support team has made your experience all the better, ensuring that every step of your journey has been as smooth as possible. Your satisfaction, whether you're new to us or transitioning from another platform, is our priority. We are constantly evolving and developing new features based on feedback like yours, making sure that our software remains tailored to your requirements. We really appreciate you taking the time to provide this feedback, especially regarding the absence of an app interface for administrators. While we don't currently offer this feature, it is on our roadmap for later in the year :) A workaround for this might be you using the web desktop version on your mobile. It presents like the app, but is really a shortcut to your TeamUp account in your mobile web browser, providing you the same functionality as the desktop version. Here’s a guide that’ll help with this: https://support.goteamup.com/add-the-teamup-web-app-to-your-mobile-home-screen We're so glad that TeamUp is helping you stay organized, manage memberships, process payments, and keep your clients accountable. Simplifying these tasks is what drives us! Thanks for choosing TeamUp, please don't hesitate to reach out if you have any further comments or suggestions. Kindly, Estefanie Govea Community & Partnerships Coordinator @ TeamUp ### 29. So user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Allie A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** It is just so easy to use. The whole user experience has been carefully considered and it shows! As someone relatively new to systems like this, I've found TeamUp so easy to adapt to. **What do you dislike about TeamUp?** I'm excited for them to introduce two factor authentication! The whole system will be completely full proof when they do **What problems is TeamUp solving and how is that benefiting you?** TeamUp have just thought of everything. I love being able to log in and see everything I need to on my dashboard. There's no spending hours going through different pages, it's just super streamlined **Official Response from Jack Toibin:** > Hey Allie 👋 Thank you so much for your wonderful review of TeamUp! We’re thrilled to hear that you find our platform easy to use and that the user experience has been carefully considered. It’s fantastic to know that even as someone relatively new to systems like this, you’ve adapted to TeamUp effortlessly. We appreciate your feedback on two-factor authentication. Security is a top priority for us, and I've relayed this to our product team for you. Your patience and enthusiasm mean a lot to us as we strive to make our system even more secure. It's great to hear that TeamUp is solving your problems by providing a streamlined experience with a comprehensive dashboard. Knowing that it saves you time and helps you manage everything efficiently is exactly what we aim for. Thank you again for your insightful review and for being a part of the TeamUp community. If you have any more suggestions or need assistance, please feel free to reach out. Best regards, Jack ### 30. Great people and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Milena M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about TeamUp?** The time their staff have taken to speak to me and listen to my issues in the past, and particularly more recently with Stuart. As a platform TeamUp works really well, it is intuitive to use and gets updated frequently. It is very versatile, which works very well for our aerial fitness business. We are very grateful to TeamUp and its staff! **What do you dislike about TeamUp?** It appears to have higher prices than other similar platforms but I suspect this is related to the better customer service, versatility of their system and user-friendly app. **What problems is TeamUp solving and how is that benefiting you?** An easy app for our students to book classes and for us to mange bookings, track revenue etc. **Official Response from Stuart Russell:** > Hi Milena, Thank you so much for your lovely feedback! It’s fantastic to hear that you’ve had such positive experiences with our team, and I’m glad I could be of help to you recently. We take pride in offering personalized support, and your kind words mean a lot to us! It’s great to hear that TeamUp is intuitive and versatile for your aerial fitness business. We’re always striving to keep the platform updated and adaptable, so it’s wonderful to know it’s working well for you. We understand your thoughts on pricing and appreciate your recognition of the added value in customer service and system flexibility. We always aim to provide a service that justifies the cost by delivering a powerful and user-friendly platform. It’s also great to hear that the app is making things easier for your students to book and for you to manage everything smoothly. If you ever need anything else, please don’t hesitate to get in touch! Kind regards, Stuart ### 31. Great system **Rating:** 4.0/5.0 stars **Reviewed by:** ruaraidh m. | Project officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about TeamUp?** Great support team and systems in place. **What do you dislike about TeamUp?** It can be complicated, so many options, but the support explains it. **What problems is TeamUp solving and how is that benefiting you?** We can get folk to sign up for classes, pay, and sign disclaimers in one place **Official Response from Stuart Russell:** > Hi Ruaraidh, Thank you for your review! It’s fantastic to hear that you find both our support team and the system itself to be helpful. We take pride in providing solid support and love hearing that it's made a difference for you! We understand that the range of options can feel a bit overwhelming at times, but we're glad to know that our team is there to guide you through it. Your feedback is valuable as we continue working to make things as user-friendly as possible. It’s also great to hear that TeamUp is helping streamline the class sign-up, payment, and disclaimer process—all in one place. That’s exactly what we aim to achieve! If there’s anything more we can help with, just let us know. Kind regards, Stuart ### 32. Make sure you get the FULL story before switching to TeamUp **Rating:** 0.5/5.0 stars **Reviewed by:** Chris T. | Improv Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about TeamUp?** The customer service in the beginning was good. **What do you dislike about TeamUp?** I did not get the full scope of switching to this platform. I had to create a new sales page, my Stripe Capital loan was no longer being paid back automatically, and my entire affiliate business was lost. **What problems is TeamUp solving and how is that benefiting you?** TeamUp created more problems for me and my customer base was unhappy. **Official Response from Jack Toibin:** > Hi Chris👋, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced during your transition to TeamUp. We understand how frustrating it can be when things don’t go as expected, especially with important aspects like your sales page, Stripe Capital loan, and affiliate business. Our goal is always to provide a smooth and successful experience, and we're truly sorry that this wasn’t the case for you. We're here to help and would love the opportunity to assist you in resolving these issues. Please don’t hesitate to reach out to our customer support team at team@goteamup.com, and we'll do our best to make things right. Thank you. ### 33. Simple and easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Hallum C. | Director & Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** I like that you can integrate into the website which makes appointment booking streamlined. I also like how you can create recurring memberships with automated reminders. **What do you dislike about TeamUp?** I don't particularly like how everyone who views the page has to sign up as it could prevent people from going further. It would be a gamechanger if teamup had integrated customisable landing pages. **What problems is TeamUp solving and how is that benefiting you?** Having recurring memberships with ease to book into sessions. More streamlined. **Official Response from Jack Toibin:** > Hey Hallum 👋 Thank you for sharing your positive experience with TeamUp! We're delighted to hear that you find our platform simple and easy to use. It's great to know that the website integration and the ability to create recurring memberships with automated reminders have been beneficial for you. We also appreciate your constructive feedback regarding the sign-up process and the potential for customizable landing pages. Your insights are incredibly valuable, and we're always looking for ways to enhance our user experience. We're excited to explore these suggestions further and see how we can incorporate them into future updates. Thank you again for your thoughtful review and for helping us improve. If you have any more suggestions or need assistance, please feel free to reach out. Kind Regards, Jack ### 34. Upgraded our Membership systems in a simple and effective way. **Rating:** 4.5/5.0 stars **Reviewed by:** Imogen B. | Engagement Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** It has centralised all of our members information and will streamline communications about events and opportunities to stakeholders. Reporting is visual and provides a clear picture of how things are going. **What do you dislike about TeamUp?** It isn't very accessible for our Membership and we're working to use the colour options to increase accessibility for users who require literacy support. **What problems is TeamUp solving and how is that benefiting you?** It has standardised payments and ensured legal compliance with regards consent forms and waivers. **Official Response from Jack Toibin:** > Hey Imogen 👋 Thank you for your detailed review of TeamUp! We're thrilled to hear that our platform has effectively upgraded your membership systems and centralized your member information. It's wonderful to know that the streamlined communication and visual reporting features are providing you with a clear picture of your progress and helping you engage with your stakeholders more efficiently. We appreciate your feedback regarding accessibility. We're committed to ensuring our platform is user-friendly for everyone and are actively working to improve our accessibility features. Your input is invaluable in helping us make these enhancements. It's great to hear that TeamUp is helping you standardize payments and ensure legal compliance with consent forms and waivers. We're glad to be a part of your success. Thank you again for your thoughtful review and for being a part of the TeamUp community. If you have any further suggestions or need assistance, please don't hesitate to reach out. Kind Regards, Jack ### 35. Very good supplier **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about TeamUp?** They provide a easy and convenient booking and membership software. **What do you dislike about TeamUp?** Does not allow me to change membership prices **What problems is TeamUp solving and how is that benefiting you?** To collect money within the timeframe **Official Response from Stuart Russell:** > Hi Jack, Thank you for your feedback! We're really pleased to hear that you find TeamUp easy and convenient for managing your bookings and memberships. That’s exactly what we aim to provide! Regarding the ability to change membership prices, you can definitely do this within TeamUp! If you're having any trouble, please don’t hesitate to reach out to our support team at support@goteamup.com or through the chat widget in your account. We’d be happy to assist you. It’s great to hear that TeamUp is helping you collect payments efficiently. If you have any other suggestions or need assistance, feel free to reach out—we’re here to help! Kind regards, Stuart ### 36. AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Luana O. | Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about TeamUp?** I love the ease of TeamUp from both the owner side as well as the client end. **What do you dislike about TeamUp?** The only dislike that I have is that there isn't a +1 option for my clients to bring a friend and use one of their class credits. **What problems is TeamUp solving and how is that benefiting you?** There are no current problems. I do believe that a +1 feature is being worked on. **Official Response from Brendan Roos:** > Hi Luana👋, Thank you so much for your amazing feedback! We're thrilled to hear that you find TeamUp easy to use both as an owner and from the client's perspective. We appreciate your suggestion about adding a +1 option for clients to bring a friend using their class credits. Rest assured, we're actively working on enhancing our features, and your input is valuable in that process. It's fantastic to hear that TeamUp is currently solving all your needs smoothly. We're committed to continually improving our platform to better serve you and your clients. Keep up the great work! Kind regards, Brendan ### 37. Super useful for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | PT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about TeamUp?** TeamUp has simplified my admin process hugely **What do you dislike about TeamUp?** I haven't used all the functionality which is shame **What problems is TeamUp solving and how is that benefiting you?** Streamlining collection of funds **Official Response from Stuart Russell:** > Hi Julie, Thank you for your kind words! We're so pleased to hear that TeamUp has made such a big difference in simplifying your admin process. That’s exactly what we aim to do! It’s great that you see the potential in TeamUp, even if you haven't explored all the features yet. If you ever want to dive deeper into any functionality, feel free to reach out—we'd be happy to help you get the most out of the platform! Streamlining the collection of funds is a major win, and we’re glad it’s making things easier for your business. If you ever need assistance, don’t hesitate to reach out! Kind regards, Stuart ### 38. The excellence of care and guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Corey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about TeamUp?** They are constantly checking in with me to help, guide or give me a pep talk, and it always seems to be at the exact moments they are needed. The thing I love the most about the TeamUp team is that through their actions, they have shown me that they truly do care, above and beyond. They really do. **What do you dislike about TeamUp?** The only thing I originally wasn't happy with was the inability to be able to pay in my local currency. But a good solution was eventually reached. **What problems is TeamUp solving and how is that benefiting you?** The list of issues their app is solving for me is fairly long, but in a nutshell, for me they are the complete one-stop-app. Their level of customer analysis, is top. The ease of usability to add, tweak or remove things is really straightforward when you know how. For anything you need to know, you are only one email away or simply look through the extensive menu guides. I could go on, but for me, the most impressive thing was their willingness and caringness to listen to all suggestions and to act. Not just say they will look into it, but actually keep their word and look into it. From my personal experience, there has not been a single issue which they haven't been able to find a solution for. That to me is outstanding. **Official Response from Tash Popovic:** > Hey Corey! Thank you so much for taking the time to share your feedback and experience with TeamUp. It's great to hear it's been an easy-to-use and simple software and that your joining process was simple! Our customer support team is always happy to help with any questions and it's amazing to hear you've had a great overall experience. We always aim to provide a hassle-free experience, and it's great to know that TeamUp has positively affected your business. Looking forward to connecting in the future! Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. All the best, ### 39. Great support and team **Rating:** 5.0/5.0 stars **Reviewed by:** Steven R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about TeamUp?** Team up is an easy application to use and the set up is uncomplicated. **What do you dislike about TeamUp?** Lacking some features that I have seen in other apps like a drop-in fee for members different from the public. **What problems is TeamUp solving and how is that benefiting you?** Team up is solving scheduling, memberships, payment and business functions. **Official Response from Stuart Russell:** > Hi Steven, Thank you for your feedback! We’re delighted to hear that you find TeamUp easy to use and that the setup process has been uncomplicated for you. We strive to make our platform as user-friendly as possible! We appreciate your input regarding the drop-in fee feature for members versus the public. It’s valuable feedback that we can pass along to our development team as we continue to enhance our offerings. It’s fantastic to know that TeamUp is helping with scheduling, memberships, payments, and overall business functions. If you have any further suggestions or need assistance, please feel free to reach out! Kind regards, Stuart ### 40. Fitness instructor **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy A. | Fitness instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** It's quick, the site works and it can be accessed from different platforms, students have not complained about it **What do you dislike about TeamUp?** A person signed up in one jurisdiction doesnt seem to have access to services when logging in from another jurisdiction **What problems is TeamUp solving and how is that benefiting you?** Paperless registrations and documentation, attendance and payment made easy, independence from students **Official Response from Jack Toibin:** > Hey Cathy 👋 Thank you for sharing your feedback on TeamUp! We're delighted to hear that you appreciate the speed and reliability of our platform, and that it functions seamlessly across different devices. It's also great to know that your students have found it user-friendly without any complaints. Regarding your concern about jurisdiction-based access, we understand the importance of ensuring seamless access regardless of location. If you contact our support team, they will look into this for you straight away. It's wonderful to hear that TeamUp is helping you achieve paperless registrations and documentation, simplifying attendance tracking and payments, and providing independence for your students. Enhancing administrative efficiency and empowering your students are core objectives for us, and we're thrilled that TeamUp is contributing to these benefits for your organisation. Thank you again for your valuable feedback and for choosing TeamUp. If there are any further insights or suggestions you'd like to share, please don't hesitate to reach out. We're here to assist in any way we can. Kind Regards, Jack ### 41. Really simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa G. | Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** Very simple to use from a business & customer point of view. I'm not great with technology but this has been a breeze to set up & maintain **What do you dislike about TeamUp?** More payment options would be nice. Go cardless has been ok but only having two choices wasn't ideal **What problems is TeamUp solving and how is that benefiting you?** Booking, waivers and payments **Official Response from Jack Toibin:** > Hey Lisa 👋 Thank you for sharing your feedback about TeamUp! We're thrilled to hear that you find our platform very simple to use, both from a business and customer standpoint. Making it easy for users, regardless of their comfort with technology, is something we strive for, so it's fantastic to know that TeamUp has been a breeze for you to set up and maintain. We appreciate your feedback regarding payment options. Your input is invaluable as we continuously work to enhance our platform. We're actively looking into expanding our payment options to provide more flexibility, and we'll definitely consider your suggestion seriously. It's great to know that TeamUp is solving your booking, waivers, and payment needs effectively. Streamlining these processes and ensuring everything runs smoothly is exactly what we aim for to benefit our users. Thank you again for your thoughtful review and for choosing TeamUp. If you have any more suggestions or if there's anything else we can assist you with, please feel free to reach out. Kind Regards, Jack ### 42. Great flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about TeamUp?** The app is very flexible and we were able to set it up in a way that adapted to our clients' needs very well. The app is intuative and allows us to have everything our clients needs in one place.8 The integration with zoom is very helpfull as we are an online business. The TeamUp support was able to solve every issue we had and also seems listen to all the upgrades we would like. **What do you dislike about TeamUp?** As for the business owners and instructures, we felt the need to add tools outside of team up so we can have a more personalized follow up for each of our client's health and fitness progress. **What problems is TeamUp solving and how is that benefiting you?** Allows our clients to have our services at the palm of their hands and all in one place. ### 43. First class support to get you up and running with Team Up. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2024 **What do you like best about TeamUp?** The ease to talk to someone and the chat box to get a quick response. **What do you dislike about TeamUp?** I think the price for a one man band is to high. **What problems is TeamUp solving and how is that benefiting you?** Reoccuring memberships, allowing me to spend less time chasing clients each term. **Official Response from Stuart Russell:** > Thank you for sharing your thoughts with us! We’re really glad to hear that you find it easy to get in touch with our team and that our chat support has been helpful. We always aim to provide quick and friendly responses! We also appreciate your feedback about pricing. We understand that affordability is important, especially for solo businesses, and we'll continue to explore ways to provide more value for everyone, no matter the size of their operation. It’s great to know that the recurring memberships feature is saving you time and making your life easier by reducing the need to chase payments. That’s exactly what we aim for! Please don’t hesitate to reach out if there’s anything else we can assist with. Kind regards, Stuart ### 44. Very nice booking platform for small businesses looking to expand. **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan D. | Personal Trainer/App Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about TeamUp?** The team is quick to assist, there is also lots of AI features to assist you. **What do you dislike about TeamUp?** It can be overwhelming at first but the team will help you. **What problems is TeamUp solving and how is that benefiting you?** Booking managment is our biggest issue right now. As well as a branded app. **Official Response from Brendan Roos:** > Hi Dylan👋, Thank you for sharing your experience with us! 😊 We're so glad to hear that TeamUp has been a valuable booking platform for your expanding business. It's wonderful to know that our team and AI features have been helpful to you. We understand that it can be overwhelming at first, but we're always here to support you every step of the way. It's fantastic to hear that TeamUp is helping you manage bookings and provide a branded app for your clients. Your success is our success! Kind regards, Brendan ### 45. Easy to use and has everything I need **Rating:** 4.0/5.0 stars **Reviewed by:** Katie H. | Fitness instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** How easy everything is to set up and veiw class registers / keep records of who attended **What do you dislike about TeamUp?** Payment required before making money from business **What problems is TeamUp solving and how is that benefiting you?** Easy for clients to book and pay. Being able to use packages without extra admin **Official Response from Jack Toibin:** > Hey Katie 👋 Thank you for sharing your experience with TeamUp! We're delighted to hear that you find our platform easy to use and that it has everything you need to manage your classes and keep records. Knowing that setting up and viewing class registers is seamless for you is fantastic. We appreciate your feedback regarding the payment structure. Your insights are important to us as we strive to create a platform that supports our users' needs effectively. We're constantly looking for ways to improve, and your comments will help guide our future developments. Thank you again for your review and for being a valued member of the TeamUp community. If you have any further suggestions or need assistance, please feel free to reach out. Kind Regards, Jack ### 46. Great customer support and functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about TeamUp?** Managing flow of customers and helps stay organized **What do you dislike about TeamUp?** Some features seem to not fit best around our business and then I have to put in requests with developments. Some clunkyness **What problems is TeamUp solving and how is that benefiting you?** Tracking memberships and class scheduling **Official Response from Stuart Russell:** > Thank you for your review! We're happy to hear that TeamUp is helping you manage your customer flow and stay organized—those are key benefits we love to hear about. We appreciate your feedback about some features not fitting perfectly with your business. We're always working on improving the platform, and your input helps us fine-tune it. If there's ever a specific request or issue, we encourage you to keep reaching out, and we’ll do our best to address it. It’s great to know that tracking memberships and scheduling classes has been working well for you. If you need anything else, don’t hesitate to let us know! Kind regards, Stuart ### 47. Great reliable software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about TeamUp?** The software is super reliable and allows our gym to easily schedule events and classes for 150+ members. **What do you dislike about TeamUp?** The costs of using the software has increased since we signed up however they are always adding new features and improving the serivce so it is definitely worth it! **What problems is TeamUp solving and how is that benefiting you?** It does what it promises- it's user friendly, effective sofware for managing gym class bookings. **Official Response from Stuart Russell:** > Thank you so much for your wonderful feedback! We’re thrilled to hear that TeamUp has been reliable for your gym, helping you easily schedule events and classes for your 150+ members. It’s great to know the platform is working well for you! We appreciate your understanding regarding the cost increase. We’re always working hard to add new features and improve the service, so it’s fantastic to hear you feel the value continues to grow. We’re also glad that TeamUp is delivering on its promise of being user-friendly and effective for managing gym class bookings. If you ever need anything or have suggestions for new features, feel free to reach out! Kind regards, Stuart ### 48. Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Nina C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TeamUp?** That everything is in one place. Great.. **What do you dislike about TeamUp?** Nothing. It's great. I have no faults... **What problems is TeamUp solving and how is that benefiting you?** Not having a pay as you go option & the membership working brilliantly. No more no shows or not getting paid. **Official Response from Jack Toibin:** > Hey Nina 👋 Thank you so much for your glowing review of TeamUp! We're thrilled to hear that you appreciate having everything in one place with our platform. It's wonderful to know that TeamUp meets your needs so effectively and that you haven't encountered any issues with it. We're also delighted that our membership system has helped eliminate no-shows and payment issues, providing a seamless experience for you. Your satisfaction with our service and the benefits it brings to your business mean a lot to us. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing TeamUp! Kind Regards, Jack ### 49. teamUp - Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about TeamUp?** I find teamUP very easy to navigate, and so much so that I find is just as easy to help new users navigate - often leading training for the new franchisees and colleagues. **What do you dislike about TeamUp?** The system can be very slow, sometimes leaving me waiting a while as a page loads **What problems is TeamUp solving and how is that benefiting you?** We use teamUp for our booking platform and for all new launches of franchisees for customer bookings, reporting, scheduling **Official Response from Tash Popovic:** > Hey there, Thank you so much for sharing your feedback and experience with TeamUp. We are delighted to hear that it's been a user friendly experience so far. We always aim to provide a hassle-free experience for our clients, and it's great to know that our features have positively affected your business and training others! We appreciate this information and rest assured we'll be sure to look into the slow loading you've mentioned. Please do reach out to our support team via the chat widget in your TeamUp account or via support@goteamup.com, with more information, our team will investigate further. Thank you once again for choosing TeamUp and for taking the time to provide us with your review. We look forward to supporting you and your business moving forward. Our customer service team is always available to assist you if needed. All the best, ### 50. The team were attentive and helped get everything set up **Rating:** 4.0/5.0 stars **Reviewed by:** Atis A. | Youth Strength development coach, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2024 **What do you like best about TeamUp?** Helps keeps everything in one place, allowing a smooth registration and booking systems for clients **What do you dislike about TeamUp?** No app version for admin or business owners **What problems is TeamUp solving and how is that benefiting you?** Streamlining my correspondence to clients **Official Response from Brendan Roos:** > Hey Atis👋, Thank you for your feedback! 😊 We're thrilled to hear that our team provided attentive assistance in setting everything up for you. Regarding your suggestion about an app version for admin or business owners, we currently offer a custom-branded app that allows you to maintain your brand identity while providing a seamless experience for your clients and administration tools. You can learn more about it by visiting our website. It's fantastic to hear that TeamUp is helping you keep everything in one place, facilitating smooth registration and booking systems for your clients. Streamlining correspondence is key, and we're committed to enhancing our platform to better support your business needs. Thank you for choosing TeamUp! Kind regards, Brendan ## TeamUp Discussions - [Can i make member notes in the back end which members can't see?](https://www.g2.com/discussions/can-i-make-member-notes-in-the-back-end-which-members-can-t-see) - 1 comment, 1 upvote - [View TeamUp pricing details and edition comparison](https://www.g2.com/products/teamup/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+06%3A01%3A10+-0500&secure%5Bsession_id%5D=deca5d7d-f6c3-4d7a-bc72-cc0f34f04ec6&secure%5Btoken%5D=3b20a0b84b2bca32b1166a450a6448fe0f1b4593a867a1f4656f62d9041ced48&format=llm_user) ## TeamUp Integrations - [GoCardless](https://www.g2.com/products/gocardless/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Wellhub](https://www.g2.com/products/wellhub/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## TeamUp Features **Business Administration** - Website Builder - Marketing Tools - Payment Gateway **Class Management** - Class Scheduling - Belt Tracking - Attendance Tracking **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Business Management** - Staff Management - Payroll - Analytics and Reporting - Billing and Invoicing **Training Tools** - Workout Planning - Goal Tracking - Scheduling - Reporting - Nutrition Tools **Administration** - Student Database - Online Portal - Payments - Communication Tools - Marketing Tools **Class Management** - Self-Service Portals - Scheduling - Communications - Recitals and Events **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Client Manangement** - Personalization - Mobile App - Student Profiles **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Integrations** - Marketing Platforms - Point of Sale (POS) Systems **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top TeamUp Alternatives - [PushPress](https://www.g2.com/products/pushpress/reviews) - 4.8/5.0 (194 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (496 reviews) - [WellnessLiving](https://www.g2.com/products/wellnessliving/reviews) - 4.5/5.0 (195 reviews)