TeamSupport Reviews & Product Details

The platform is very user-friendly and makes communication and management of tickets between clients very easy. It is also very responsive and has a high uptime. Review collected by and hosted on G2.com.

I feel like there should be more ways to format the contents that we are writing. It is just a matter of implementing more editing features. Review collected by and hosted on G2.com.

the most helpful part is the ability to look up anything i need to know about a customer. From their inventory to their Firmware status. Team support makes it a breeze. Review collected by and hosted on G2.com.

There can be a lot of bloat if youre not careful. Not everything is to be utilized and you could easily get lost in the amount of things there are to use in tem support. Review collected by and hosted on G2.com.

The best thing about TeamSupport is that it makes it easy to avoid logging in. I can get all the information I need from email alerts, and if a ticket is particularly long or involved, logging in helps me keep track of the conversation more easily. The individual messages within the app are also prominent and stand out well, which makes dealing with tickets quicker and easier. Finally, many fantastic extra features like chatbots could be helpful for other businesses, even though I haven't had a chance to use them myself. Review collected by and hosted on G2.com.

I wouldn't say I like that there are hiccups from time to time and that there is no efficient way to handle additional inquiries. I would love a few things to be "tweaked" so they function better, but this is not an option. There are some features that would be great if we could use them more. Not every field can be analyzed through reports or configured through views, and it would help us out if we had more of this capability. Review collected by and hosted on G2.com.

I like TeamSupport because it is a low-cost, highly customizable service for managing customer service tickets and coordinating team efforts. The Live Chat feature is an optional add-on useful for businesses of all sizes. As a result, companies can now provide real-time support via their online platforms. TeamSupport's user-friendly interface is a significant selling point, as most of its clientele outsources its services and rarely interacts with the company's support staff or modifies the system's configuration. Webinars are offered to inform users of the updated website and new features added in response to user feedback. Review collected by and hosted on G2.com.

I dislike TeamSupport because you can only set complex triggers to happen once per ticket. So, if a customer doesn't respond the first time, nothing will happen the second time. Review collected by and hosted on G2.com.

I like that I am able to veiw the knowledge base , It is very helpful especially for one who has just started a new job

The ticketting system is very useful and organaized Review collected by and hosted on G2.com.

There is nothing that I dislike about team support as i said previously it is a very useful tool Review collected by and hosted on G2.com.

I am using this application for over the 3 years in my organization for task assignment & tracking purposes. I like the user interface and tracking system of all tickets. it is an efficient application link with the outlook E-mail reminder to keep updated all working staff that what to do next in daily work. Review collected by and hosted on G2.com.

This application is performing well for a multinational company for efficient communication over traditional E-mail communication. sometimes I open the ticket but it is not automatically close when I close my browser. also need to work on speed of application. Review collected by and hosted on G2.com.

The company I work for uses Team Support as a Ticketing Tool. Team support is a very User Friendly and Worth product. I strongly recommend this. Review collected by and hosted on G2.com.

Nothing so far. The application is good and best. Review collected by and hosted on G2.com.

What I like best about TeamSupport is its versatility. It can act as a support product, a self-service product for customers, and a customer service product- exactly what we're using it for. With minor (albeit annoying) exceptions, the user interface's appearance can be customized to fit individual preferences. As a result, we can maintain a cohesive aesthetic throughout our primary domain and any associated community hubs for our clients. Additionally, during onboarding, TeamSupport updated the administrator interface's appearance. Review collected by and hosted on G2.com.

We're not particularly thrilled with how TeamSupport currently handles inquiries. There's also no efficient way to take them, which is frustrating. Additionally, there are a few areas we'd like to see some improvement; namely, in terms of being able to tweak certain aspects to function better for us. However, this isn't possible, so it puts a damper on things. Finally, while some fields are customizable and reportable via views, others aren't--and this lack of versatility makes things difficult for us overall. Review collected by and hosted on G2.com.

The way tickets are organized and very easy to use Review collected by and hosted on G2.com.

sometimes it's not updating the website quickly Review collected by and hosted on G2.com.

It's a bit user-friendly. It didn't take me too long to learn how to log tickets, fill them and update them on Team Support, I also like that Team Support offers free training for its users. Review collected by and hosted on G2.com.

There are many parts and tabs in TeamSupport that I don't use; those parts were a bit confusing and overwhelming when at first when I started using TeamSupport. Review collected by and hosted on G2.com.