TeamSupport Reviews & Product Details

What really makes TeamSupport stand out is its incredible versatility and customization. No two companies are alike, and this software gets that! We've been able to tailor it to fit our exact processes, workflows, and reporting needs. It grows with us and adapts as we have grown, which is something you don’t find with a lot of in the market. Review collected by and hosted on G2.com.

At this time, my only cons are the costs, I think some of the items like AI should be included. Overall it is hard to complain about the product Review collected by and hosted on G2.com.

I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting our team support and they are very quick to respond and have given us great service! Review collected by and hosted on G2.com.

We are still in the learning curve so we are still figuring out how to finish programming everything so that everything can run smoothly but honestly, we don’t dislike this. It’s just the only downside we have found because everything has really been a great experience. Review collected by and hosted on G2.com.

The team is in very helpful, installing my concerns, the support team gives a deep understanding of products or services and help with alternative Solutions, communication is also good, and they were really patient with us.While solving our concerns. Review collected by and hosted on G2.com.

The support team has to support full team. So sometimes there's a long, wait time that we need to wait and sometimes there is a lack of knowledge or expertise in some problems. Review collected by and hosted on G2.com.

Overall, it has been a solid tool, especially when it comes to email integration. Sending emails into the system and receiving responses based on specific criteria works really well, making communication seamless. Review collected by and hosted on G2.com.

- The UI feels outdated and could use a refresh for better usability.

- There's a minor but annoying login bug—I have to click the login button twice to get in.

- Some basic filtering options are missing, like filtering all my tickets that are on hold.

- The quick search in the top bar doesn’t work well, though the dedicated "Search" section performs much better. Review collected by and hosted on G2.com.

The product itself is very customizable and the team is always receptive to helping us with needed. The Video Capture in tickets is a game changer for us as well as the Knowledge Base and Reporting. Review collected by and hosted on G2.com.

There are a few items that are not that intuitive and what you think should be one click takes many more. Review collected by and hosted on G2.com.

TeamSupport is a Modern take on ticketing system with some great integrations for many business needs.

They keep expanding the product and making it better.

It was easy to setup and get running with a simple import from our old system. Review collected by and hosted on G2.com.

Could use some more integrations but still has plenty. Review collected by and hosted on G2.com.

The onboarding of the product was easy to use and my team always has great customer support. Review collected by and hosted on G2.com.

I cannot think of any negatives about the product that I have encountered at this time. Review collected by and hosted on G2.com.

It's very fast in terms of the speed and response time. Review collected by and hosted on G2.com.

There is no way to collapse the email communication,

hence being user there are below challenges

1.we have to scroll down the page, it become incovenient

2. since it is big email thread, sometime loose a track.

3. it takes lot of time to go through complete email thread. Review collected by and hosted on G2.com.

Team support helps to make tickets reports, Collab with members, team work and best customer service Review collected by and hosted on G2.com.

Nothing, it works super fine. No complains Review collected by and hosted on G2.com.

I love the ability to track my clients customer distress index and know which clients may need some more attention. Previously we managed our tickets via email and we had not way to measure their happiness. The feature to create custom reports is great to slice and dice all sorts of data. The Knowledge Base allows us to have the users of our product to review articles and provide them with tools for self help. Review collected by and hosted on G2.com.

We have very few items that we dislike. We would like to see more flexibility in creating reports so we can measure different items of interest. Currently reporting is limited in what we can create. We would like to see more flexibility in On line Chats for specific clients or products. Review collected by and hosted on G2.com.