# TeamSupport Reviews **Vendor:** TeamSupport **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 891 ## About TeamSupport TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ## TeamSupport Pros & Cons **What users like:** - Users appreciate the **flexible features** of TeamSupport, enhancing their ability to manage customer inquiries effectively. (17 reviews) - Users value the **ease of use** of TeamSupport, enabling streamlined processes and efficient task management for their teams. (16 reviews) - Users appreciate the **helpful support team** of TeamSupport, offering deep understanding and effective alternative solutions. (15 reviews) - Users value the **excellent customer support** from TeamSupport, appreciating their patience and comprehensive problem-solving approach. (12 reviews) - Automation (8 reviews) - Efficiency (8 reviews) - Users value the **effective task reminders** of TeamSupport, ensuring no critical steps are overlooked in their workflow. (8 reviews) - Case Management (7 reviews) - Communication (7 reviews) - Easy Setup (7 reviews) **What users dislike:** - Users face **irritating search functionality limitations** that hinder navigation and make tracking email threads cumbersome. (5 reviews) - Users find the **slow loading** of TeamSupport frustrating, making it difficult to efficiently manage email threads and responses. (5 reviews) - Ticketing Issues (5 reviews) - Users find the **inadequate search functionality** limiting, urging for smarter, content-based search capabilities. (4 reviews) - Users note a **challenging learning curve** , requiring time to fully grasp and utilize all features effectively. (4 reviews) - Users face **slow performance** issues with TeamSupport, leading to inconvenience and lag in handling client requests. (4 reviews) - Ticketing System Issues (4 reviews) - Ticket Management (4 reviews) - Users experience **significant time delays** when awaiting support responses and navigating lengthy email threads. (4 reviews) - Users note the need for improved **integration options** with other software tools to enhance TeamSupport's functionality. (3 reviews) ## TeamSupport Reviews ### 1. Dependable solution to manage customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** The escalation matrix and the pre define SLAs. **What do you dislike about TeamSupport?** Reports and dashboards could be better for the insights. **What problems is TeamSupport solving and how is that benefiting you?** Managing customer support with the help of tickiting system of Team Support helps us a lot. ### 2. Reliable service which we've used for 5+ years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about TeamSupport?** The software loads easily on to websites and the interface is easy to use. **What do you dislike about TeamSupport?** I don't have any dislikes of TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** For those customers who can't call us, we 're able to live chat with them instead ensuring they don't leave our website. It's also handy because you always get an email address from them which helps for future marketing. ### 3. Teamsupport is great and handles all of our inbound sales needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mason H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about TeamSupport?** I like that I can use teamsupport to handle all of our inbound sales needs. **What do you dislike about TeamSupport?** I'd like it if I were able to add hyperlinks to my guide bot's prompts, I would also like it if Teamsupport made it easier to set up a more intelligent bot. **What problems is TeamSupport solving and how is that benefiting you?** There are no problems that I am currently having with Teamsupport ### 4. Team Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about TeamSupport?** Easy able to look up Tickets and organize **What do you dislike about TeamSupport?** Nothing everything is asy to navagate and use **What problems is TeamSupport solving and how is that benefiting you?** organizing new members and track information ### 5. A great system for managing and solving problems **Rating:** 4.5/5.0 stars **Reviewed by:** Hayley N. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about TeamSupport?** I particularly like TeamSupport for its ticket redirect capabilities. This feature allows support staff to quickly locate and reuse solutions from previous customer requests, reducing the time spent on mundane tasks while freeing up resources to handle unique issues. In addition, the Customer Hub of TeamSupport allows customers to convert frequently asked questions into searchable articles they can reference to resolve their own issues without the need for direct intervention by a team member. **What do you dislike about TeamSupport?** I wish I had the ability to rearrange and hide TeamSupport's standard side panel fields so that agents don't struggle when submitting tickets. This would allow custom fields to be displayed more prominently for better usability when new tickets are submitted. Whenever changes are made to default levels, it is important to consider their impact on all ticket forms before implementing them. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport provides solutions to my payment gateway issues by giving me access to an easily navigable email and ticketing system. With this helpful resource, I'm able to quickly review requests for assistance with our payments and customize the responses sent in response. **Official Response from Niki Finegan:** > Hi Hayley, Thank you for your detailed feedback! We're thrilled that you find value in TeamSupport's ticket redirect capabilities and Customer Hub. We appreciate your suggestion to rearrange and hide side panel fields to enhance usability. Our team is actively considering this and will carefully evaluate the impact on ticket forms. Your input helps us improve, and we're committed to providing a seamless experience for you. If you have any more suggestions or questions, feel free to share them with us. We're here to assist you! 🚀🌟 ### 6. GREAT APP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** Able to respond nicely, with enough ability to edit the comments and add attachments **What do you dislike about TeamSupport?** Sometime we need give a hard reload to see the updates on the ticket. **What problems is TeamSupport solving and how is that benefiting you?** We use it for support ### 7. The all-in-one customer support platform **Rating:** 3.0/5.0 stars **Reviewed by:** Brian J. | Senior Customer Success Executive - Strategic Accounts, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about TeamSupport?** The way TeamSupport simplifies our client contact process is its finest feature. We can quickly respond to our clients' needs by centralizing all customer contacts. Additionally, it's simple to handle client tickets, duties, and interactions in one location thanks to the software's integration with our other tools. We have also been able to pinpoint areas where our customer assistance procedure needs to be improved thanks to the software's monitoring and analytics features. **What do you dislike about TeamSupport?** Despite my appreciation for TeamSupport's advantages, I have had a few problems using it. Sometimes the UI is sluggish and inactive, which is irritating when we're attempting to react as rapidly as possible to client requests. The software's ticket generation procedure could also be enhanced to make it simpler to adapt certain features to our requirements. **What problems is TeamSupport solving and how is that benefiting you?** Management of client support requests is made simple with it, and we have found its ticket automation and monitoring tools to be very useful. We can handle and organize help requests simply because everything is in one location. The program is also even more effective for our team to use because it integrates with other tools that we use. **Official Response from Niki Finegan:** > Hi Brian, Thank you for your valuable feedback! We're thrilled that TeamSupport's client contact process simplification and integration with other tools have been beneficial for your team. We understand your concerns about the UI's sluggishness, and we're actively working on optimizations to enhance its responsiveness. Additionally, we're reviewing the ticket generation procedure to ensure it aligns better with your specific requirements. Your input is invaluable as we strive to provide a seamless and efficient experience. If you encounter any further issues or have more suggestions, please don't hesitate to reach out. We're here to support you every step of the way! 🌟🔧 ### 8. Help desk for small organization **Rating:** 4.5/5.0 stars **Reviewed by:** ABHISHEK K. | Graduate Engineering Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about TeamSupport?** We create support tickets on our own on this platform. It frequently provides us with new features according to our needs. It should have great documentations that is easy to understand. **What do you dislike about TeamSupport?** When submitting an issue or request, it takes longer time for resolve as compared to others. The layout of the email is busy looking sometimes. Clients seem to like the ticket hub features quite a bit. **What problems is TeamSupport solving and how is that benefiting you?** The online support is very good with TeamSupport and should always be responsive and ready to give answers 24/7. It should easily import all the clients so that we can start assigning tickets to existing clients. **Official Response from Niki Finegan:** > Hi Abhishek, We want to extend our heartfelt thanks for the wonderful review! Your positive feedback means the world to us and the entire TeamSupport development team. We've put in a lot of effort, and we're delighted to hear that our platform is serving its purpose and proving helpful to you. Your encouragement keeps us motivated to maintain excellence and provide the best experience possible. We're grateful to have you as part of our community and look forward to continuing to support you in every way we can. If you have any further suggestions or questions, please feel free to reach out. We're here to listen and improve. ### 9. Maximizing customer satisfaction with TeamSupport's robust features! **Rating:** 4.0/5.0 stars **Reviewed by:** Jim F. | Sr. Director, Digital Banking Support, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about TeamSupport?** With its intuitive ticketing system and task assignment features, TeamSupport has helped me manage customer inquiries more effectively. Furthermore, the software offers robust analytics capabilities that enable me to track my support team's performance and identify improvement areas. I also appreciate the customizable reporting features, which help me better understand our support met **What do you dislike about TeamSupport?** The biggest challenge I've faced with TeamSupport is its steep learning curve. Although the software is strong and packed with features, it can take some time to master and be useful. The UI is also a little crowded, which occasionally makes navigation difficult. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport has provided better customer service by enabling me to handle tickets more effectively and sustain track of client contacts. With the aid of this program, I was able to quickly allocate and prioritize tickets and work in real time with both our team and customers. It has also enabled me to spot patterns and places where our support operations require strengthening. ### 10. Excellent product. TeamSupport makes customer support easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about TeamSupport?** The best feature that TeamSupport offers is the Knowledge Base articles. This feature allows answers to common support issues to become community answers or documentation the end customer can access. This feature reduces the call time and eventually may eliminate some of the incoming call workloads. **What do you dislike about TeamSupport?** There are a few quarks with the program, being web-based, that cause some minor annoyance. The "action bar" at the top of a ticket sometimes disappears, and you have to refresh the web page to get it back. Sometimes you cannot type in search fields and have to refresh them also. This is a minor inconvenience, though. The one feature that I wish this product had was a way to track the time, in real time, for each of our customers. We support customers from all over the nation and a few from overseas. Using an outside source to check what time it is in another state before calling a customer is annoying and slows us down. **Recommendations to others considering TeamSupport:** TeamSupport is a Customer Support software, and being such, they demonstrate its effectiveness by giving excellent Customer Support to their customers. We have seen an increase in satisfaction from our end customers since switching to TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport provides a way for us to track our customer's needs better. We can identify customers experiencing more issues with our product than average. TeamSupport gives us the tools to focus on helping stabilize them. ### 11. Better customer service and reduced stress **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about TeamSupport?** When you have support issues that may need interaction with your own team members and maybe different people on the customer side it's great to have this all pulled together in the TeamSupport database and application. I love the fact that I can check previous tickets on a customer and often it turns out to be something that has happened before and because of a change in personnel on the customer side I am able to tell them what they need to do. It's like having a superpower. The search capabilities are brilliant, which means that I can find solutions to problems or I can make suggestions to the client of things that they should try, or I find out colleagues who have dealt with similar issues and I can contact them for advice. It simply takes away a lot of the stress that comes with dealing with support problems and makes you feel more in control and professional. **What do you dislike about TeamSupport?** A more sophisticated workflow and better links to 3rd party tools like Harvest or Trello **What problems is TeamSupport solving and how is that benefiting you?** We have large clients with complex needs who are running sophisticated time-critical systems. We need everyone in the organisation to be able to help in resolving their problems in a timely and professional manner. ### 12. Team Support helps me track my tickets and provide better Custom Servies to our Jurisdictions. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul C. | Sr. Support Specialist, Tax, Accounting, & Government, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about TeamSupport?** The integration with Office and reminders to my emails for ticket updates, the reports development tools, status, and tracking. **What do you dislike about TeamSupport?** I have not had any issues with Team Support. If anything comes up, they notify you before you can report anything. t is resolved quickly. **What problems is TeamSupport solving and how is that benefiting you?** Always working so I can do my job with speedy response times. **Official Response from Niki Finegan:** > Paul, You’re awesome for taking time to post a review! We appreciate you being part of the TeamSupport family and we look forward to making sure you make the most of your platform. ### 13. I've used the tool daily for the past 5 years. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** How tickets are organized. It's very easy to find the tickets. **What do you dislike about TeamSupport?** That you can't hit the enter key when only one ticket is found in the search at the top of the screen. **What problems is TeamSupport solving and how is that benefiting you?** Managing tickets ### 14. Adequate for Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Bambi H. | Office Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about TeamSupport?** Our Support Team primarily uses TeamSupport for tracking interactions, trends, and customer needs. The Quality Assurance Team tracks the progress of software fixes and enhancements. It keeps our teams connected and allows for sharing of detailed information more readily. Overall, we find it helpful to keep our teams connected. It also allows customers to connect with anyone on our team rather than just the person they spoke with last time. **What do you dislike about TeamSupport?** One area we struggle is trying to find tickets associated with a specific topic. It would be helpful to be able to search content rather than just subject line. And, especially, to search content within a filtered selection. **What problems is TeamSupport solving and how is that benefiting you?** Ease of customer connection, tracking of interactions, tracking of progress when a problem or need is encountere, and Team discussion are all enhanced by our use of the TeamSupport software. ### 15. TeamSupport is an excellent app for any type of support **Rating:** 4.5/5.0 stars **Reviewed by:** ray m. | Mr. Ray Marc, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TeamSupport?** Prioritizing my tickets is easy, so I know which support issues I need to handle first for the day. Reviewing my existing tickets is also facilitated with the TeamSupport app in the order that I like it. You can add reports on the Dashboard; the data shown tells me how I am doing for the day compared to others. Knowledge Base makes work simpler because I can attach KB to the client containing the solutions. Ticket tagging helps search for existing tickets Email forwarding is super helpful, whereas you are notified when a customer has responded to a ticket. Phone integration is super cool. There are so many good things to talk about in the Team Support app. **What do you dislike about TeamSupport?** I find Customer chat is not easy to use when you are prompted or if a client is sending a message. It's so confusing when you a lot of them open. Why do old chat sessions remain on the Customer Chat window? Phone integration could be better because the telephone number displayed doesn't necessarily mean that is the person I need to call. The message threads on a ticket are slow to load sometimes **Recommendations to others considering TeamSupport:** TeamSupport can be use for tracking calls, reporting **What problems is TeamSupport solving and how is that benefiting you?** Software support bugs Azure DevOps integration Communication between support and developers is made easy **Official Response from Lucia Martin:** > Hey Ray, first of all, thank you very much for sharing your experience with TeamSupport! We are very happy that the software works for you and your team, and it helps you prioritize your tickets and review their status. Regarding your issues, I consulted with one of our experts and it looks like you may be using an old tool. I would like to encourage you to contact us so we can look into this for you and enhance your experience. Please reach out to us at support@teamsupport.com and we will be happy to help solve this issue. Again, thank you for been a TeamSupport champion! ### 16. it is easy to understand how it works **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo C. | operations engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about TeamSupport?** It has been very useful since it is very self-taught, you don't need a lot of training, it's deductive. **What do you dislike about TeamSupport?** I don't like that at the beginning of its use it is confusing if nobody tells you that you should mark the mandatory fields in red, to be able to know what is missing to close the ticket or some should be mandatory to open a request, the degree of impact should also be marked. **What problems is TeamSupport solving and how is that benefiting you?** the correct attention to my users, to correctly comply with the SLA imposed by the company. This helps us in reducing time and in the correct filtering of the ticket assignment, and the documentation cannot be left out. ### 17. A superior call monitoring application. **Rating:** 4.5/5.0 stars **Reviewed by:** Cheyenne A. | Senior Art Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about TeamSupport?** Since we switched to SnapEngage, we've been delighted with the results. The chat window is contemporary and easy to customize, which was essential for us since we wanted it to match the visual style of our site. The agent view and administrative features are both straightforward and provide access to everything we need. We're hoping that Google Analytics will eventually be integrated into the platform, but overall we're delighted with SnapEngage. **What do you dislike about TeamSupport?** In TeamSupport, I dislike how you sometimes will only realize the application has expired once you attempt to use it again. You will be notified if you try to save a lengthy response after the session has ended. The user should be automatically logged out or given a warning when the session timeout is reached. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport solves the problem of providing excellent customer service, from sales to technical assistance. A user can ask a question while browsing my website by clicking a button; I'll be able to see the page they're on in chat regarding the relevant part. ### 18. TeamSupport is excellent! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica M. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about TeamSupport?** I appreciate how easy it is to keep track of my clients and manage tickets in TeamSupport. Additionally, we've been experimenting with using dashboards, and I'm amazed at how customizable they can match your individual needs. For example, you can save customers, so their info is automatically populated when creating a new ticket associated with them. Another great feature is the autoresponder which allows me to personalize responses for different scenarios. **What do you dislike about TeamSupport?** I wouldn't say I like TeamSupport because it can be challenging to learn how to compose reports. On the bright side, however, TeamSupport personnel are typically timely in sending emails telling us that they are attempting to resolve performance issues. This means we don't need to frequently delete our browsing history or log in/logout to address these problems. **What problems is TeamSupport solving and how is that benefiting you?** They often have to deal with resetting passwords, questions about integration, and pricing issues. All this correspondence is sent to the relevant group to be assigned to the designated account support user. ### 19. The TeamSupport program is of the highest caliber. **Rating:** 4.5/5.0 stars **Reviewed by:** Rozina A. | IT Support Technician & ADMIN, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about TeamSupport?** What I like best about TeamSupport is that it generally runs smoothly. There haven't been any significant issues that have hindered our ability to respond to customer tickets or reduce the backlog. The updating and synchronization of access could be improved; for example, if someone has already taken a key and is working on it, it will be great if the status automatically updates and the ticket is removed by my having to refresh the page. **What do you dislike about TeamSupport?** I wouldn't say I like TeamSupport because the page load times and overall performance can occasionally be relatively poor. I would also love to see more one-click solutions for commonly performed tasks, like resolving or assigning tickets - this would be helpful. **What problems is TeamSupport solving and how is that benefiting you?** The TeamSupport software is designed to help customers who have purchased software to manage tradeshows. In many cases, these customers need assistance learning how to use a specific team support feature or how to utilize floorplans that have been generated effectively. ### 20. Team suppor is good enough not too complicated but it is kinda slow which ruins the experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Pratik A. | Product Support representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about TeamSupport?** The simplicity of it. It is fairly simple to use and operate and does not require training. **What do you dislike about TeamSupport?** It is slow and laggy sometimes. Sometimes it's so slow that it doesn't work at all. Plus sometimes when trying to get a report it does not load at all and needs multiple attempts. Sometimes the report shows some technical error and we can't understand what it means. **What problems is TeamSupport solving and how is that benefiting you?** Helps us get tickets from clients and we're able to work on it. It has Private as well as public messages available where it helps our team to have restricted information discussions on the same ticket ### 21. TeamSupport is a very good platform for Customer and Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mac H. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** The platform is very user-friendly and makes communication and management of tickets between clients very easy. It is also very responsive and has a high uptime. **What do you dislike about TeamSupport?** I feel like there should be more ways to format the contents that we are writing. It is just a matter of implementing more editing features. **What problems is TeamSupport solving and how is that benefiting you?** It is solving the bridge between Client/Customer relationships as it gives a great way to speak to them and have each ticket focused on their issues. It has increated business performance as it gives us a fast way to directly talk to the Client/Customer with their inquires. ### 22. Team support is a great way to stay organized and on top of tasks. We use it every day! **Rating:** 4.5/5.0 stars **Reviewed by:** Brentin D. | Repair Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** the most helpful part is the ability to look up anything i need to know about a customer. From their inventory to their Firmware status. Team support makes it a breeze. **What do you dislike about TeamSupport?** There can be a lot of bloat if youre not careful. Not everything is to be utilized and you could easily get lost in the amount of things there are to use in tem support. **What problems is TeamSupport solving and how is that benefiting you?** Team support streamlines communication between customers and help desk. As a repair technician, I get tickets with everything I need to complete my task withough having to talk to customers. ### 23. International client relations **Rating:** 4.5/5.0 stars **Reviewed by:** MJ O. | Sr. Manager Software Engineering , Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about TeamSupport?** The best thing about TeamSupport is that it makes it easy to avoid logging in. I can get all the information I need from email alerts, and if a ticket is particularly long or involved, logging in helps me keep track of the conversation more easily. The individual messages within the app are also prominent and stand out well, which makes dealing with tickets quicker and easier. Finally, many fantastic extra features like chatbots could be helpful for other businesses, even though I haven't had a chance to use them myself. **What do you dislike about TeamSupport?** I wouldn't say I like that there are hiccups from time to time and that there is no efficient way to handle additional inquiries. I would love a few things to be "tweaked" so they function better, but this is not an option. There are some features that would be great if we could use them more. Not every field can be analyzed through reports or configured through views, and it would help us out if we had more of this capability. **What problems is TeamSupport solving and how is that benefiting you?** Our biggest challenge with our TeamSupport portal is educating our development team on how to best use it to track software releases, upgrades, and joint issues. We also need to provide more guidance on using Slack features for internal versus external communications. **Official Response from Lucia Martin:** > Hi MJ O., First of all, thank you very much for taking the time to share your thoughts and thank you for your kind words. We loved to hear that the product helps you to have access to all the information you need and it is easy to determine what needs your attention at a glance. We were somewhat concerned about your issues, but I am happy to let you know that this is something we can help to set up so that you can get more information. Please contact our team and we will be thrilled to help. You can email us at support@teamsupport.com. Thanks again for your great review! ### 24. TeamSupport Customer service is exceptional for this product. **Rating:** 4.5/5.0 stars **Reviewed by:** Megan M. | Mobile Application Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2022 **What do you like best about TeamSupport?** I like TeamSupport because it is a low-cost, highly customizable service for managing customer service tickets and coordinating team efforts. The Live Chat feature is an optional add-on useful for businesses of all sizes. As a result, companies can now provide real-time support via their online platforms. TeamSupport's user-friendly interface is a significant selling point, as most of its clientele outsources its services and rarely interacts with the company's support staff or modifies the system's configuration. Webinars are offered to inform users of the updated website and new features added in response to user feedback. **What do you dislike about TeamSupport?** I dislike TeamSupport because you can only set complex triggers to happen once per ticket. So, if a customer doesn't respond the first time, nothing will happen the second time. **What problems is TeamSupport solving and how is that benefiting you?** The "Bill This Out" Function enables us to track the number of clients who have paid for our services by generating a database report accordingly. **Official Response from Lucia Martin:** > Hi Megan, Thank you so much for your kind words! We are happy that you are enjoying your TeamSupport product :) We appreciate that it fits your needs and helps your company provide better customer service, while making it easier to your customer support agents thanks to its user-friendly interface. I love that you mentioned the TeamSupport University, and after asking one of our experts, I am happy to say that the issue you are having is actually something that you can fix. Please email me at lmartin@teamsupport.com and I will help you overcome this to ensure you are fully satisfied. Thanks again for your review! ### 25. TeamSupport review **Rating:** 5.0/5.0 stars **Reviewed by:** Erika R. | Software tester, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about TeamSupport?** I like that I am able to veiw the knowledge base , It is very helpful especially for one who has just started a new job The ticketting system is very useful and organaized **What do you dislike about TeamSupport?** There is nothing that I dislike about team support as i said previously it is a very useful tool **What problems is TeamSupport solving and how is that benefiting you?** It helps new employees learn more about companys information such as certain softwares through the knowledge base and there are many other things that it helps with such as keeping employees organized with tickets that are still open ### 26. Best application for Task assign & tracking work **Rating:** 4.5/5.0 stars **Reviewed by:** chintan p. | LEAD ENGINEER, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about TeamSupport?** I am using this application for over the 3 years in my organization for task assignment & tracking purposes. I like the user interface and tracking system of all tickets. it is an efficient application link with the outlook E-mail reminder to keep updated all working staff that what to do next in daily work. **What do you dislike about TeamSupport?** This application is performing well for a multinational company for efficient communication over traditional E-mail communication. sometimes I open the ticket but it is not automatically close when I close my browser. also need to work on speed of application. **What problems is TeamSupport solving and how is that benefiting you?** This application is helping me for improving customer service and time-bound. We can analyze all the reports & get responses delay reports on a timely basis and take necessary action on queries.so customers get good service on time. **Official Response from Lucia Martin:** > Hi Chintan, Thank you for taking the time to review TeamSupport. Glad to see you're enjoying the platform, particularly the ease of use and ability to track tickets. We’re here to help if any questions arise or you’d like to find out more about additional features. Did you know we have a monthly webinar on the fourth Wednesday of the month exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Thanks again! ### 27. Best and Worth **Rating:** 5.0/5.0 stars **Reviewed by:** Riddhi S. | Technical Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about TeamSupport?** The company I work for uses Team Support as a Ticketing Tool. Team support is a very User Friendly and Worth product. I strongly recommend this. **What do you dislike about TeamSupport?** Nothing so far. The application is good and best. **What problems is TeamSupport solving and how is that benefiting you?** It is a ticketing tool and helps to track the ticket progress very effectively. **Official Response from Niki Finegan:** > Thank you for the kind review Riddhi! We're thrilled to hear that TeamSupport has been a user-friendly and valuable ticketing tool for your company. We appreciate your strong recommendation and look forward to continuing to provide excellent support for all your needs. If you ever have any questions or need assistance, we're here to help! 🌟🎉 ### 28. Assists with groupings **Rating:** 4.5/5.0 stars **Reviewed by:** Yerusha L. | Project Manager SSr., Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about TeamSupport?** What I like best about TeamSupport is its versatility. It can act as a support product, a self-service product for customers, and a customer service product- exactly what we're using it for. With minor (albeit annoying) exceptions, the user interface's appearance can be customized to fit individual preferences. As a result, we can maintain a cohesive aesthetic throughout our primary domain and any associated community hubs for our clients. Additionally, during onboarding, TeamSupport updated the administrator interface's appearance. **What do you dislike about TeamSupport?** We're not particularly thrilled with how TeamSupport currently handles inquiries. There's also no efficient way to take them, which is frustrating. Additionally, there are a few areas we'd like to see some improvement; namely, in terms of being able to tweak certain aspects to function better for us. However, this isn't possible, so it puts a damper on things. Finally, while some fields are customizable and reportable via views, others aren't--and this lack of versatility makes things difficult for us overall. **What problems is TeamSupport solving and how is that benefiting you?** The problem with TeamSupport is that it only allows us to direct questions to a single email account. Currently, there is no way to assign responsibilities or add them to a calendar or to-do list. **Official Response from Lucia Martin:** > Hey Yerusha, Thanks so much for taking the time to write this review. We’re thrilled to hear that you appreciate the versatility of the product. Here at TeamSupport, we try very hard to make sure these good experiences are the norm! We were concerned to hear that you are having some issues. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. I consulted with one of our experts and it looks like we can help you customize your reporting further to your needs. Also, we can help with the single email account concern that you have, as we can also help with some automations. I would like to ask you to contact us at support@teamsupport.com so we can work with you to solve these and make sure you are making the best of your product. Thanks again for sharing your feedback. ### 29. Very Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin Kumar Y. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about TeamSupport?** The way tickets are organized and very easy to use **What do you dislike about TeamSupport?** sometimes it's not updating the website quickly **What problems is TeamSupport solving and how is that benefiting you?** Our company use this for support tickets **Official Response from Lucia Martin:** > Hi Sachin, Thanks for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we’re glad to hear it’s serving its purpose and helping you out. If you have any specific questions feel free to reach out to success@teamsupport.com directly. Thanks again! ### 30. Team Support is a great tool but is very slow most of the time and needs strong internet connection. **Rating:** 3.5/5.0 stars **Reviewed by:** Yasmine F. | Technical Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** It's a bit user-friendly. It didn't take me too long to learn how to log tickets, fill them and update them on Team Support, I also like that Team Support offers free training for its users. **What do you dislike about TeamSupport?** There are many parts and tabs in TeamSupport that I don't use; those parts were a bit confusing and overwhelming when at first when I started using TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport helps companies that offer customer support services by providing them a software made explicitly for customer support so that companies don't have to create their own software for this anymore, which helps gain time and resources. The company I work with uses TeamSupport to create tickets between its employees and clients. ### 31. I find team support to be a very useful ticketing platform **Rating:** 4.5/5.0 stars **Reviewed by:** maggie t. | product support representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** I like the way it is connected to my email as well, so I do not even have to log in via the internet all the time. It is helpful to be able to answer through my email. **What do you dislike about TeamSupport?** I wish it were easier to see unassigned by my group, I instead usually go all the way through the products to my specific product group and look at it that way.... maybe if i could pin certain categories in the left hand side menu **What problems is TeamSupport solving and how is that benefiting you?** It is helping me solve my client's business issues. They are constantly sending in tickets, and team support helps me navigate through them all to provide resolution. ### 32. TeamSupport is the best **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter M. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about TeamSupport?** The best aspect of TeamSupport would have to be its ability to provide a user with simple-to-implement and -maintain alternatives. Additionally, it is straightforward enough that anyone who desires can understand it within two days. Furthermore, this application eliminates the need for other options similar to the reading Desk but provides customizable configuration according to unique needs, thus ensuring success. **What do you dislike about TeamSupport?** Additionally, TeamSupport's integration with Office 365 and Google Apps would be advantageous. What I dislike most about TeamSupport is that site functionality or page load times have occasionally slowed down. Having single-click shortcuts for frequently used tasks, such as transferring or closing tickets, would greatly assist. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport's exhibition management software provides access to our support staff, who are consistently available to answer any questions or concerns you may have. **Official Response from Lucia Martin:** > Hi Hunter, Thanks for sending good vibes our way! Our focus is to make sure that our customers have the best possible experience when using the TeamSupport platform and enjoy all the benefits it offers. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform. Thank you for your suggestions, I have passed them along to our Development Team. Thanks again! ### 33. I had a successful application experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harry L. | Solutions Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about TeamSupport?** I like how easy it is to send tickets via email and how user-friendly the interface is. The water cooler fosters teamwork by decreasing the need for frequent breaks. Someone is viewing the key, and I can converse with them about what they're doing and the next steps with the customer. I enjoy being able to merge tickets so that I do not end up with duplicates or information strewn around the system. **What do you dislike about TeamSupport?** When a ticket is submitted in this manner, any connected email dialogue is appended to the ticket. When initially reading a ticket, it is easy to become confused. By removing earlier entries, you can make it more legible. **What problems is TeamSupport solving and how is that benefiting you?** counters with clients and prioritize our attention based on their needs is being streamlined, and our response times are dropping as a result. **Official Response from Lucia Martin:** > Hello Harry, Thanks so much for taking the time to write this review. We’re thrilled to hear that you appreciated being able to email tickets and the ability for your team to collaborate. We are also thrilled that your response times are dropping and your clients are happy! Here at TeamSupport, we try very hard to make sure these good experiences are the norm! I will make sure to pass along your suggestion to removing earlier entries to our Development Team so they take it into account for possible future updates. Thanks again for sharing your feedback. ### 34. TeamSupport Review **Rating:** 4.5/5.0 stars **Reviewed by:** Paige W. | Senior User Experience Designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2022 **What do you like best about TeamSupport?** The best thing about TeamSupport is its ability to manage customer support efficiently. The software is easy to use and provides all the features needed to keep track of customers' issues. Plus, the team at TeamSupport is responsive and helpful when questions or assistance are required. In short, using TeamSupport has made our customer support more organized and effective. **What do you dislike about TeamSupport?** There are a few things that I dislike in TeamSupport. First, finding specific features and tools within the interface is complex. Second, some reports and analytics do not seem as comprehensive or user-friendly as they could be. **What problems is TeamSupport solving and how is that benefiting you?** The TeamSupport app is designed to help team members keep track of tasks and communicate with each other. This can benefit you by helping you stay organized and keeping your communication lines open. **Official Response from Lucia Martin:** > Hi Paige, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you’ve generally had a good experience so far, it looks like we fell short in one area, and that’s not okay. We’re always improving our platform and will also make our development team aware to factor into future updates and enhancements. I also wanted to remind you that we have a monthly webinar for our customers that may help you with making sure that you take full advantage of your product! Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Thanks again! ### 35. TeamSupport makes business collaboration easy **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria D. | Senior Consultant- Data Capture, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about TeamSupport?** TeamSupport was created to make it easy for businesses to work together. The ticket system is designed so team members can help each other and encourage collaboration. We were able to create a high-quality Knowledge Base quickly and easily because of how user-friendly the tools are. And because we integrated SFDC with TeamSupport, our sales team always knows what's going on with our customers' tickets. Everyone finds the interface easy to use, and the customer hub can be customized to look however we want it to. **What do you dislike about TeamSupport?** Although ticket automation is generally functional, some enhancements would be welcome. In particular, it would be helpful if tickets were automatically cloned when they fulfilled specific criteria, rather than just once per ticket. **What problems is TeamSupport solving and how is that benefiting you?** Team Support was extremely helpful in getting our team to work together more efficiently. The most significant benefit of using their services was undoubtedly the ease with which we were able to launch our new and improved customer portal, complete with a knowledge base. This has been an invaluable resource for our customers and support staff. **Official Response from Lucia Martin:** > Hello Victoria, Thank you for sharing your experience with the TeamSupport solution! We try hard to provide an intuitive and responsive platform, along with dedicated and ongoing customer support, and we’re happy to hear that it’s all working great for you. We will pass your feedback along and want to invite you to our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Thanks again for your feedback! ### 36. Great tool for support teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** Team Support is great in general terms. It helps us respond to tickets efficiently and works as our best to-do list. Templates, custom workflows, queues, ticket automation and more! **What do you dislike about TeamSupport?** Maybe having integrations with more tools that we use in our day-to-day could be helpful. The SMS ticket automation for international numbers does not work, which could cause issues with international team members. **What problems is TeamSupport solving and how is that benefiting you?** Disorder in managing tickets for customers, we are now more organized and no longer using email or phone to support customers. We no longer have to copy and paste canned responses. ### 37. TeamSupport helps us manage our clients **Rating:** 4.5/5.0 stars **Reviewed by:** Khitish M. | Lead Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2022 **What do you like best about TeamSupport?** Outstanding reporting and support. The software is almost always accessible. Because the software is essential to our daily operations, its accessibility is of the utmost importance. TeamSupport is fantastic because it consolidates everything into a single location. Our management can now easily retrieve the information required to staff appropriately on different days and prepare for increased support requests. **What do you dislike about TeamSupport?** I dislike a few things. The amount of time required to add new features to any software is no small feat, and TeamSupport does an excellent job anticipating customer needs while keeping the current product up-to-date. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport has provided us with unparalleled visibility into our support tickets and workflows. By analyzing ticket volumes and other performance metrics, we can now make more informed decisions regarding staffing and training and identify problem areas in the resolution process. **Official Response from Lucia Martin:** > Hey Khitish, Thanks for sharing your experience! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform. Thanks again! ### 38. Handling customer requests and tickets with TeamSupport. **Rating:** 4.0/5.0 stars **Reviewed by:** Gregg L. | Manager, Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about TeamSupport?** With TeamSupport, large volumes of requests can be managed quickly and effectively. TeamSupport's email integration, typical of ticket tracking software, enables customers to open and respond to support requests and updates more efficiently. The capabilities of "ticket deflection" make it simple for the support team to locate similar issues and reuse their resolutions for future requests. This way, the team can concentrate on the most challenging problems while quickly completing the more common ones. TeamSupport's Hub also simplifies converting some of the most common issues into searchable wiki articles. **What do you dislike about TeamSupport?** Due to a lack of built-in functionality, some tickets cannot be closed until further dependent tickets have been resolved. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport's search, reporting, and ticket deflection capabilities support our vast insurance industry customer base. We offer custom solutions supported by enterprise content management systems for more specialized services and tasks. **Official Response from Lucia Martin:** > Hi Gregg, We appreciate the positive review. All feedback helps us continue to improve. Glad to see you're enjoying the platform, particularly the ease of use and giving your team more free time to work on the more complex issues with the ticket deflection. We’re here to help if any questions arise or you’d like to find out about additional features. Did you know we have a monthly webinar exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university ### 39. EXCELLELLENT **Rating:** 5.0/5.0 stars **Reviewed by:** vraj P. | SUPPORT ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about TeamSupport?** THE TICKETING CONCEPT HELPS CUSTOMER TO BETTER SUPPORT THEM **What do you dislike about TeamSupport?** THE TIME TAKEN TO LOAD THE TICKETS WHEN WE LOAD THEM **What problems is TeamSupport solving and how is that benefiting you?** THE PROBLEM TEAM SUPPORT IS SOLVING RELATED THE TIME FRAME ### 40. Very customizable and friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** César D. | Junior Software Representative , Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about TeamSupport?** You can customize what you want to use, work with multiple accounts at the same time, request updates for tickets, etc. **What do you dislike about TeamSupport?** It does not have reminders, which I believe it will be a good addon. **What problems is TeamSupport solving and how is that benefiting you?** Managing clients and onboarding new customers. ### 41. Teamsupport review **Rating:** 4.0/5.0 stars **Reviewed by:** Ángel S. | Quality technician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about TeamSupport?** Powerful search tool for tickets. Powerful reports tool as well. **What do you dislike about TeamSupport?** I cannot schedule an alert into a ticket in order to notice me when, for instance, I have to contact someone. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupports help us to manage our customer service. ### 42. A great tool for digital support **Rating:** 4.5/5.0 stars **Reviewed by:** Travis W. | Full Stack Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TeamSupport?** TeamSupport is utilized by other organization members, including our support staff. Sending updates and communicating on a larger scale is simplified with TeamSupport, and you can track everything related to a problem in a single location. Notification information can be easily accessed and updated by our team. **What do you dislike about TeamSupport?** The only issue I have encountered is that things occasionally take a little longer to load. However, it does exactly what I require. **What problems is TeamSupport solving and how is that benefiting you?** The TeamSupport app is designed to help businesses manage customer relations. This includes tracking and responding to customer inquiries and concerns. The app benefits users by helping them effectively communicate with customers, which can improve customer satisfaction rates. Businesses can save time and money by reducing the need for manual communication between employees. **Official Response from Lucia Martin:** > Hi Travis, Thanks for making our day with your positive review! It is customers like you that make our jobs great. We like to think we’re doing a good job supporting our customers and keeping them engaged, and we want to know either way. Please let us know if you loading issue keeps happening and we will be happy to look into it. If you haven’t already, please join our Community discussion group found in the TeamSupport Customer Hub to share experiences, ask questions, and get to know other TeamSupport-ers!” Thanks for being a TeamSupport advocate. ### 43. Dealerbuilt **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** The ability to create specific reports for different metrics that we need. That helps a lot. **What do you dislike about TeamSupport?** Sometimes TeamSupport seems unreliable - there are times that we have to refresh the page, because reports show almost like they're on top of each other. **What problems is TeamSupport solving and how is that benefiting you?** I really like the feature that was implemented place the first ticket at the top of the page. This helps a lot when email chains get very long. ### 44. It has great features and can be expanded, and the support is quick. **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren F. | Community Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about TeamSupport?** I enjoy TeamSupport because it allows me to see what's happening in real time with the companies I oversee. It makes it simple for me to collaborate with individuals in various parts of the United States. **What do you dislike about TeamSupport?** There should be more options to edit things, or users should be allowed to select which columns to view, not only the administrator. **What problems is TeamSupport solving and how is that benefiting you?** We use it to help users with their claims, inquiries and potential remedies. In addition, we can track all of our customers and identify who has filed a claim. As a result, you no longer have to search for items constantly, and everything becomes more automated. **Official Response from Lucia Martin:** > Hi Lauren, Thanks for making our day with your positive review! It is customers like you that make our jobs great. Thank you for your suggestion to include more options to edit, we will pass it along to our Development Team. Reach out any time with questions. And be sure to check out our monthly webinar series exclusively for our clients—TeamSupport University (TSU for short!). It is hosted by our subject matter experts who give tips and tricks about using our platform. Thanks for being a TeamSupport advocate. ### 45. Supports our team during software development **Rating:** 4.5/5.0 stars **Reviewed by:** Laina P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about TeamSupport?** TeamSupport is simple to initiate and was developed by individuals who care about their users. The customizability options make sense, and I have no trouble finding what I am looking for. New tickets are quickly and easily added to the database. You can jot down a quick note in this system section and then return your call while talking to someone or attempting to contact someone. **What do you dislike about TeamSupport?** Despite its unattractive appearance, the service remains instrumental. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport is a versatile tool that various departments within a company can use to track issues with programs, customers, and employees. It is a user-friendly tool that helps managers and team members communicate and collaborate more effectively to resolve problems quickly and efficiently. **Official Response from Lucia Martin:** > Hello Laina, We appreciate your positive review. Feedback like yours helps us continue to improve. As a reminder, there are many resources that we provide so that you keep having all the tools you need to make the most of your TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Make sure to join! Thanks again! ### 46. TeamSupport helps me keep track of our customers in many states. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about TeamSupport?** My customers are all in one place. I use it every day to keep track of any issues my customers have, and I am able to communicate directly with them. It keeps me organized and creates a timeline of of the communication **What do you dislike about TeamSupport?** I have not had any dislikes in TeamSupport. The only thing was actually with our TeamSupport admin here at our company. She was always making changes and not informing me. That is not an issue for you all though. She is no longer here so it actually fixed itself. **What problems is TeamSupport solving and how is that benefiting you?** Keeping track and having all info in one central locaton! **Official Response from Lucia Martin:** > You’re awesome for taking time to post a review! We truly value your input and we are very happy that it works great for you. We appreciate you being part of the TeamSupport family and we look forward to making sure you continue to make the most of your platform. If you haven’t done so already, please join our Community discussion group found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar, hosted by subject matter experts. These programs will help you make the most of your solution. Thanks for being a TeamSupport champion! ### 47. TS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara J. | EDI Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about TeamSupport?** I like the timely manner we are moving forward and closing issue, I like that clients can edit the tickets, attach files and everything can be done right through the customer hub and team support. **What do you dislike about TeamSupport?** I do not have many dislikes with Team Support. I really enjoy using the ticketing system. **What problems is TeamSupport solving and how is that benefiting you?** The length of response time for tickets, the length of resolve time. The benefit is the customer has access to all of their tickets. **Official Response from Lucia Martin:** > Hi Tamara, Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We appreciate your feedback! ### 48. Exceptional webbased ticket management software that meets the complex needs in the Fintech Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about TeamSupport?** Plenty of filters / grouping makes managing life cycle of tickets easy. Easy to see ticket meta data on the right column, making it efficient. **What do you dislike about TeamSupport?** The GUI experience is good currently, however, i wished there was an easier way to see the tickets im working on (instead of placing it at the top bar) . Also the time it takes to load sometimes can be a little slow. **What problems is TeamSupport solving and how is that benefiting you?** We have had multiple systems internally for different uses which creates an overhead on the internal processes when raising tickets. Now we have one centralized solution and its much more efficient. **Official Response from Lucia Martin:** > Thank you very much for taking the time to share your experience! We’re so glad that you find the product exceptional. Our main focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. While we were really glad to hear that you’ve had a good experience so far, it looks like there are areas where we can make it better. We’re always improving our platform and will make our development team aware to factor your feedback into future updates and enhancements. Thanks again for sharing your feedback. ### 49. Team Support review **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie R. | Product Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about TeamSupport?** Team support helps me organise all my tickets effeciently. **What do you dislike about TeamSupport?** There is nothing that I dislike at this moment **What problems is TeamSupport solving and how is that benefiting you?** Helps me work through my tickets faster ### 50. Top-Notch trouble ticket system with stellar customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Documentation Specialist and Teamsupport Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2021 **What do you like best about TeamSupport?** Ticket processing can be partially automated and all communication is done via email. The best feature is their stellar support. Whenever we have a question or run into a problem, their response is very fast and they do not just send a generic answer, their answers are relevant and very well explained. They do accept enhancement requests, and keep you up to date with the progress of the request. **What do you dislike about TeamSupport?** As far as daily operations for our support people, there are no downsides. On the automation side, there are some improvements that can be made, but these deficiencies can be worked around. **What problems is TeamSupport solving and how is that benefiting you?** We have 30+ customers and growing. Before Teamsupport, it was obvious that as we grew we needed some way keep track of customer issues. Teamsupport has solved that problem. Its powerful reporting capabilities keeps us on top of how our customers are doing. **Official Response from Niki Finegan:** > We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university ## TeamSupport Discussions - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote - [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) - 1 comment, 1 upvote - [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) - 1 comment, 1 upvote - [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) - 2 comments, 1 upvote - [How has a company of my type/size used TeamSupport? What were their results?](https://www.g2.com/discussions/references) - 1 comment, 1 upvote - [View TeamSupport pricing details and edition comparison](https://www.g2.com/products/teamsupport/reviews?%3Butm_campaign=SK&%3Butm_content=ITA_microsoft-development-program&%3Butm_medium=Dan-programera&page=2&spc-source=blog§ion=pricing&secure%5Bexpires_at%5D=2026-05-29+16%3A47%3A11+-0500&secure%5Bsession_id%5D=7aef9bd0-0a79-4532-9dbc-da47194e065c&secure%5Btoken%5D=85766369a25de3bb1f8aa3006d0fffa7ec21c8746c5ac98838f25f917eda50db&format=llm_user) ## TeamSupport Integrations - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TeamSupport Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Health Score - Customer Profiles - Notifications **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Identity Verification** - ID Scanning - KYC - Credit Check **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top TeamSupport Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,589 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,368 reviews)