# TeamSupport Reviews **Vendor:** TeamSupport **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 891 ## About TeamSupport TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ## TeamSupport Pros & Cons **What users like:** - Users value the **flexible features** of TeamSupport, enhancing real-time support and management of customer inquiries effectively. (14 reviews) - Users appreciate the **ease of use** of TeamSupport, streamlining technical support tasks and enhancing team collaboration. (13 reviews) - Users find the **support team extremely helpful** , offering great communication and effective solutions for their concerns. (13 reviews) - Users value the **helpful customer support** of TeamSupport, providing deep understanding and effective communication for solutions. (9 reviews) - Users appreciate the **task management and reminders** of TeamSupport, keeping them organized and ensuring nothing is overlooked. (8 reviews) - Efficiency (7 reviews) - Automation (6 reviews) - Communication (6 reviews) - Customizability (6 reviews) - Customization (6 reviews) **What users dislike:** - Users face a **steep learning curve** with TeamSupport, requiring time to master its features and functionalities. (4 reviews) - Users experience **slow loading** times and an overwhelming email interface that disrupts efficient communication and productivity. (4 reviews) - Users experience **slow performance** with TeamSupport, leading to scrolling issues and delays in responding to client requests. (4 reviews) - Users experience **inadequate search functionality** that lacks depth, failing to search within ticket content effectively. (3 reviews) - Users note the need for improved **integration options** with other tools to enhance TeamSupport's usability and customization. (3 reviews) - Interface Issues (3 reviews) - Limited Customization (3 reviews) - Users note the **absence of essential features** like integration and basic filtering options, hindering their experience. (3 reviews) - Not Intuitive (3 reviews) - Poor Performance (3 reviews) ## TeamSupport Reviews ### 1. TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about TeamSupport?** TeamSupport makes it easy to manage multiple clients under one account. You can easily track tickets and provide support to each client without confusion. It also includes performance metrics and other tools that help improve service quality for a software company. **What do you dislike about TeamSupport?** Some things I dislike about TeamSupport are that the interface can feel a bit dated and sometimes not as intuitive as other helpdesk tools. It can take time for new users to learn how everything works. A few features also feel more complex than they need to be, especially for smaller teams. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport helps solve the problem of managing support for many clients at the same time. It lets me keep all tickets organized, track what each client needs, and make sure nothing gets lost or forgotten. This benefits me by saving time, improving communication with clients, and helping me deliver better and faster support. It also gives performance metrics that help me understand how well the support team is doing and where we can improve. ### 2. Excellent B2B Communication Office with Continuous Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Kari B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm particularly fond of the custom fields and AI. We use Custom Fields to quickly tag tickets, which helps us identify the types of issues our clients are experiencing, like inventory-related, integrations, or shipping problems. AI helps us quickly summarize problems on lengthy tickets, so we don't have to read through many posts to understand the issue. This is invaluable. The initial setup of TeamSupport was very easy. **What do you dislike about TeamSupport?** My only complaint, and it is a small one, is that the text editing menu (to bold or italicize, for example), remains at the top of the post, so that if you are writing a lengthy response and want to bold or italicize text, you have to keep scrolling up and down. **What problems is TeamSupport solving and how is that benefiting you?** I use TeamSupport for streamlining communication, issue-monitoring, and reporting. Custom fields help tag tickets quickly, and AI summarizes lengthy tickets efficiently. It's invaluable for saving time and understanding client issues. ### 3. Great Ticket Visibility and Cross-Team Collaboration in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about TeamSupport?** Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a particular issue. Another big positive is that the problem and its resolution/steps remain in a single place for future reference **What do you dislike about TeamSupport?** Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more powerful instead of just being limited to the TS engine searching by tags or title. It should go into the content of tickets and be able to intelligently search, comprehensively. **What problems is TeamSupport solving and how is that benefiting you?** Knowledge sharing while solving problems ### 4. Empowers Communication, Needs Simpler Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Hemily F. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about TeamSupport?** I appreciate TeamSupport for having all the tools I need as a support specialist to perform my daily responsibilities and communicate with clients effectively. I find the screen recording on both ends and the AI tools truly helpful. The video recording capabilities, including voice and screen recording, are features I particularly like. **What do you dislike about TeamSupport?** I wish reporting was easier. The setup of reports is complex. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport provides the tools I need as a support specialist to communicate effectively with clients and reduce miscommunication, while the screen and AI tools help address issues clearly with video. ### 5. Efficient Customer Communication, Needs Personalization **Rating:** 3.5/5.0 stars **Reviewed by:** Genai J. | Support Admin and Compliancy Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about TeamSupport?** I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a question is asked after hours are wonderful, and you cannot miss the notification sound. The initial setup was also very simple. **What do you dislike about TeamSupport?** It would be helpful to set profile pictures so customers know they are speaking with a real person. **What problems is TeamSupport solving and how is that benefiting you?** I use TeamSupport for quick and efficient customer communication, assisting with customer questions and providing a way for users and potential clients to reach out to us. ### 6. Efficient Ticket Management with Room for Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Callum S. **Reviewed Date:** October 22, 2025 **What do you like best about TeamSupport?** I appreciate TeamSupport for supporting all the features our team needed and being an improvement over our previous system. It has helped us manage technical support tasks more efficiently, given its capabilities. I find the ticket automation feature particularly useful as it helps my team adjust to new rules and manage tickets better, enhancing the service we provide to our customers. The categorization of information, along with email and pop-up notifications, ensures that everyone is kept informed and tasks are properly managed. The internal Wiki is also a great tool for remote team communication, serving as a notice board. These features help maintain transparency, ensure nobody in the team is overlooked, and prevent tickets from getting lost. Automating ticket responses and categorizing them helps everyone stay on top of cases and provides clarity for customers, ensuring a seamless organization. Additionally, setting up TeamSupport wasn’t difficult, and it has proven to be efficient despite requiring some getting used to at first. **What do you dislike about TeamSupport?** I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, and while the platform accomplishes its tasks for ticket creation and customer communication, it would be interesting to explore more seamless integrations. Additionally, more customization features would be welcome to personalize the platform, such as allowing us to implement our own color schemes and logos to make it feel more tailored to our brand. **What problems is TeamSupport solving and how is that benefiting you?** I find TeamSupport automates ticket management, aiding my team in transition and providing better customer service. It enhances clarity, ensures no tickets are missed, and keeps our remote team aligned, ultimately improving organization and efficiency. **Official Response from Jen Mylroie:** > Thanks for the feedback. We offer a number of core integrations that we support into the most commonly used CRM's, development tools and communication tools. In addition, we have a third party relationship which offers hundreds of others through our API (which you can use as well). We'd love to show you what's new since your demo. Feel free to reach out to explore the options that fit your workflow. ### 7. TeamSupport Keeps Customer Conversations and Tickets Perfectly Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about TeamSupport?** What I like best about TeamSupport is how it keeps all customer conversations and tickets in one place. As a college student, I like tools that are organized and easy to use. It also makes teamwork easier because everyone can see and solve issues together quickly. **What do you dislike about TeamSupport?** One thing I dislike about TeamSupport is that the interface can feel a bit outdated and sometimes confusing for new users. As a college student used to modern apps, it would be better if the design and navigation were more simple and intuitive. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport helps organize customer tickets and team communication in one place, making it easier to solve issues quickly. ### 8. Responsive, Intuitive, Customer-Focused Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about TeamSupport?** Responsive, intuitive, and customer-focused. **What do you dislike about TeamSupport?** Occasional slow reporting and limited integrations. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport centralizes customer support, tracks issues, and streamlines team collaboration. It reduces response times, prevents missed inquiries, and highlights recurring problems. This boosts efficiency, accountability, and customer satisfaction, allowing our team to resolve issues faster, work smarter, and focus on strategic growth instead of daily support bottlenecks. ### 9. Memory & Organization Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TeamSupport?** TeamSupport has enabled me to stay on top of a large task load without forgetting a step. The best feature is the due date; you can count on TeamSupport to remind you of task due so that nothing slips through the cracks. I used TeamSupport daily to ensure that I haven't missed a thing. It has upped my organizational game, and others are convinced that I never forget! **What do you dislike about TeamSupport?** There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key words. The ability to utilize check list on tickets would also be an added benefit. **What problems is TeamSupport solving and how is that benefiting you?** As a recruiter, I talk to a lot of new people each day. My biggest challenge is remembering to complete a touchpoint on a regular interval (for me, it's every two business days). This touch point may be with the applicant, HR, the hiring manager, etc. TeamSupport is vital in always knowing when and what the next step is. ### 10. More Than a Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about TeamSupport?** I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive function into a strategic advantage. It’s not just about solving issues faster; it’s about understanding customers better. **What do you dislike about TeamSupport?** New users may need time to fully understand and leverage all its capabilities. **What problems is TeamSupport solving and how is that benefiting you?** By centralizing communication, ticket history, account data, and internal collaboration in one place, TeamSupport turns support into a coordinated, strategic function instead of a series of isolated interactions. ### 11. The Gold Standard for B2B Software for Application Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about TeamSupport?** What really makes TeamSupport stand out is its incredible versatility and customization. No two companies are alike, and this software gets that! We've been able to tailor it to fit our exact processes, workflows, and reporting needs. It grows with us and adapts as we have grown, which is something you don’t find with a lot of in the market. **What do you dislike about TeamSupport?** At this time, my only cons are the costs, I think some of the items like AI should be included. Overall it is hard to complain about the product **What problems is TeamSupport solving and how is that benefiting you?** We’ve been using TeamSupport for over 5 years now, and it’s honestly hard to imagine our customer support operations without it. It’s not just a tool; it’s become a core part of how we interact with our customers every day. Another major win is their robust API. We’ve integrated it with our own internal system and it’s opened the door to automation and reporting that saves our team time and delivers real insights. From a technical perspective, it’s solid, well-documented, and reliable. ### 12. Great product great service **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about TeamSupport?** I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting our team support and they are very quick to respond and have given us great service! **What do you dislike about TeamSupport?** We are still in the learning curve so we are still figuring out how to finish programming everything so that everything can run smoothly but honestly, we don’t dislike this. It’s just the only downside we have found because everything has really been a great experience. **What problems is TeamSupport solving and how is that benefiting you?** We now have visibility of all of the issues that our customers are experiences and we can track them in real time and get pretty good reports on the whole business intelligence of the tickets and they have a great AI that helps with the follow ups and ticket assist ### 13. Helping team **Rating:** 4.5/5.0 stars **Reviewed by:** Muskan N. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about TeamSupport?** The team is in very helpful, installing my concerns, the support team gives a deep understanding of products or services and help with alternative Solutions, communication is also good, and they were really patient with us.While solving our concerns. **What do you dislike about TeamSupport?** The support team has to support full team. So sometimes there's a long, wait time that we need to wait and sometimes there is a lack of knowledge or expertise in some problems. **What problems is TeamSupport solving and how is that benefiting you?** Team supports helps to give faster and better solutions to the customer and it also saves time and customer also get a satisfactory resolution, which overall increases team efficiency. ### 14. Solid Ticketing System with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about TeamSupport?** Overall, it has been a solid tool, especially when it comes to email integration. Sending emails into the system and receiving responses based on specific criteria works really well, making communication seamless. **What do you dislike about TeamSupport?** - The UI feels outdated and could use a refresh for better usability. - There's a minor but annoying login bug—I have to click the login button twice to get in. - Some basic filtering options are missing, like filtering all my tickets that are on hold. - The quick search in the top bar doesn’t work well, though the dedicated "Search" section performs much better. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport has been a great tool for us. It helps our team collaborate more efficiently, making it easier to track and resolve issues. Having a record of past tickets and their solutions ensures that everyone can quickly access relevant information. Plus, our knowledge base is packed with useful articles, which saves time and keeps things running smoothly. ### 15. This product is taking our Customer Support to the next level. **Rating:** 5.0/5.0 stars **Reviewed by:** Allison R. | Senior Vice President - Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about TeamSupport?** The product itself is very customizable and the team is always receptive to helping us with needed. The Video Capture in tickets is a game changer for us as well as the Knowledge Base and Reporting. **What do you dislike about TeamSupport?** There are a few items that are not that intuitive and what you think should be one click takes many more. **What problems is TeamSupport solving and how is that benefiting you?** Allowing our clients to self help prior to submitting a ticket. Having TeamSupport's built in KB, AI and video capture of bugs and issues has really been extremely helpful. The reporting and ability to have customized reporting is also a huge benefit to us. ### 16. Great simple product **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick J. P. | Senior Customer Service Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about TeamSupport?** TeamSupport is a Modern take on ticketing system with some great integrations for many business needs. They keep expanding the product and making it better. It was easy to setup and get running with a simple import from our old system. **What do you dislike about TeamSupport?** Could use some more integrations but still has plenty. **What problems is TeamSupport solving and how is that benefiting you?** AI integration is streamline and speed up resolutions for our tickets. Enhanced Jira has helped speed up communication with development. ### 17. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Global Search Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about TeamSupport?** The onboarding of the product was easy to use and my team always has great customer support. **What do you dislike about TeamSupport?** I cannot think of any negatives about the product that I have encountered at this time. **What problems is TeamSupport solving and how is that benefiting you?** The prodcut is easy to use and keep lines of communication open with the team. We used more manually processes before and it has consolidated some of these things for us. ### 18. Good product few things can be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan K. | support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about TeamSupport?** It's very fast in terms of the speed and response time. **What do you dislike about TeamSupport?** There is no way to collapse the email communication, hence being user there are below challenges 1.we have to scroll down the page, it become incovenient 2. since it is big email thread, sometime loose a track. 3. it takes lot of time to go through complete email thread. **What problems is TeamSupport solving and how is that benefiting you?** Solving the problem, it will help me use the TeamSupport conveniently. ### 19. The Best working App **Rating:** 5.0/5.0 stars **Reviewed by:** Kritik C. | Manager General, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about TeamSupport?** Team support helps to make tickets reports, Collab with members, team work and best customer service **What do you dislike about TeamSupport?** Nothing, it works super fine. No complains **What problems is TeamSupport solving and how is that benefiting you?** Team Conversation and tickets ### 20. Great Product to handle tickets and provide great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about TeamSupport?** I love the ability to track my clients customer distress index and know which clients may need some more attention. Previously we managed our tickets via email and we had not way to measure their happiness. The feature to create custom reports is great to slice and dice all sorts of data. The Knowledge Base allows us to have the users of our product to review articles and provide them with tools for self help. **What do you dislike about TeamSupport?** We have very few items that we dislike. We would like to see more flexibility in creating reports so we can measure different items of interest. Currently reporting is limited in what we can create. We would like to see more flexibility in On line Chats for specific clients or products. **Recommendations to others considering TeamSupport:** Make the switch you wont look back **What problems is TeamSupport solving and how is that benefiting you?** Previously we did not have a Knowledge Base which allowed us to document our system for our end users. The Knowledge Base has allowed us to provide our end users with helpful articles of how to use are system and trouble shoot items as needed. **Official Response from Lucia Martin:** > Hi, We are very happy to hear that you are enjoying your TeamSupport platform. We are glad to learn that the CDI gives you the useful information you need and assists you bringing your attention to clients that may need help and anticipate their issues. We would like to help with your reporting challenges, as there is some assistance we can provide with personalizing the reports you need. Please contact us at support@teamsupport.com and we will be glad to look into it for you! Thanks again for taking the time to share your thoughts! ### 21. Best experience with Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about TeamSupport?** the different view of records (Tickets and their status) and the ease with which the tickets can be sorted and found on TS. **What do you dislike about TeamSupport?** That report creation process if little complex **What problems is TeamSupport solving and how is that benefiting you?** TS solved the problem it made it more user-friendly, and it really made it time efficient for me to use. ### 22. A Software platform easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** NIkole K. | Customer Success Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about TeamSupport?** Team support has a user-friendly layout. Captures everything we need all in a easy layout. Easy to customize on what your company needs are . Allows you to transition one ticket type to another with ease. **What do you dislike about TeamSupport?** There isn't anything I would change personally **Recommendations to others considering TeamSupport:** Easy to use, User-friendly, Captures all the information you need. The customer service team is fast, responsive in resolving or helping out with any questions **What problems is TeamSupport solving and how is that benefiting you?** Noticed whenever a problem arrises you can find it in team support knowledge base . But most times they will send a pop up stating they are experincing a issue and are trying to resolve. ### 23. Team Support and Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal C. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about TeamSupport?** It help us to get connect with the team, its a web based customer service software focusing on B2B and team connection. **What do you dislike about TeamSupport?** Less user featues, limited functionality **What problems is TeamSupport solving and how is that benefiting you?** It helps us to connect with the team, there works and tickets. Customer eaily can connect and resolve there problem. Time by time Team support team provide us the webinars to talk about the feature and functionality. Easy to see the status and logs for the tickets by management too. ### 24. Awesome platform to engage with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Javed P. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about TeamSupport?** Quick reply and clear method to discribe the problem. New AI tools easily summerised the tickets and assisting with great help. **What do you dislike about TeamSupport?** Need more tools like AI which really faster the solutions and making things better. **What problems is TeamSupport solving and how is that benefiting you?** when customer send us tickets with their problems, its gives us straight views to resoving the query. Now AI features helps us to summerised the tickets and give us solution straight forward to relsease the pressure of writing whole story. ### 25. Everything works pretty well, is well optimized and support is great. **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo Antonio C. | Enginner, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about TeamSupport?** The support team is fantastic; the interface is amicable! **What do you dislike about TeamSupport?** Sometimes the site has some bug that leads you to miss information regarding times. **What problems is TeamSupport solving and how is that benefiting you?** It's a very posittve way of handling tickets **Official Response from Niki Finegan:** > Thank you for your kind words! We're delighted to hear you find our support team fantastic and the interface user-friendly. We're here to ensure you have the best experience possible! 😊🙌 ### 26. Team support review **Rating:** 5.0/5.0 stars **Reviewed by:** sunil m. | Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about TeamSupport?** There are a lot of feature like we can inttigrate with SNOW portal, Public, private comment and auto closure request of the ticket and many more **What do you dislike about TeamSupport?** I do not find any dislike about team support **What problems is TeamSupport solving and how is that benefiting you?** Team support is a centralised platform for ticketing tool. It helps me tracking all the ticket under my tickets and prepare different kind of reports and dashboard according to org requirement. ### 27. Good Product **Rating:** 5.0/5.0 stars **Reviewed by:** mohineeraj m. | Application Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about TeamSupport?** Features which helps to download reports **What do you dislike about TeamSupport?** I like everything about teamsupport. There are no cons now in the product. **What problems is TeamSupport solving and how is that benefiting you?** Communications issues and also there is transeperancy between communication. ### 28. Great Ticketing and Knowlege Sharing System **Rating:** 4.5/5.0 stars **Reviewed by:** Rich T. | Application Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about TeamSupport?** One thing I absolutely love is the knowledge sharing capability. It makes it so easy for our team to share information and resources. Everyone stays on the same page, and our communication has never been better. **What do you dislike about TeamSupport?** I don't like that the Dash Board doesn't autorefresh. It causes me to miss things sometimes. **What problems is TeamSupport solving and how is that benefiting you?** Call Flows ### 29. Experience was really good and also the KB section is pretty much good. **Rating:** 5.0/5.0 stars **Reviewed by:** Tarak P. | Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about TeamSupport?** I like the kind of filters to search and also the reports building is easy for daily work. Support team also works really good. **What do you dislike about TeamSupport?** Nothing. It's just a lag sometimes which I have faced. **What problems is TeamSupport solving and how is that benefiting you?** Communication issue is really has got sorted and also the UI is simpler to use. ### 30. TeamSupport makes customer support easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Rémy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about TeamSupport?** I realized that TeamSupport is a useful tool while working in a Devops cloud environment and would be highly required by small firms like ours. Its ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team, on the other hand, found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us. **What do you dislike about TeamSupport?** However, there are a few quarks that can be little irritating. The other limitation web based automatically logs off after a specified time which means consistent refresh to the system so that you do not log-off when using specific commands such as action bar or search fields. **What problems is TeamSupport solving and how is that benefiting you?** It’s thanks to TeamSupport that our customer support cons have been addressed. This is something that has dramatically reduced our response time and improved our work rate by further streamlining the process of handling a ticket. ### 31. Experience was really Good **Rating:** 5.0/5.0 stars **Reviewed by:** Monika K. | Customer Service Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about TeamSupport?** The UI is very simple and also the Search Filters work really great. **What do you dislike about TeamSupport?** Nothing. Everything is good in Teamsupport. **What problems is TeamSupport solving and how is that benefiting you?** Communication Issues and also it is easy to keep all things whoch we have discussed last time handy. ### 32. Great customer service from Dante, Andrew and Dan **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia S. | Director of Sales , Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about TeamSupport?** The team are great at organising sessions to catch up and assist whenever needed. I've had plenty of support during my onboarding. **What do you dislike about TeamSupport?** I have no negative comments. I've been very impressed with the level of customer service and the product to date. **What problems is TeamSupport solving and how is that benefiting you?** We are able to provide an effective outsourced Livechat solution to our customers. ### 33. Might be good for basic ticketing system, but not adequate for more advanced systems **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about TeamSupport?** Generally good uptime and reliability. Support for simple issues is quick and easy. Easy to use for basic tasks. Has many features that one would expect for a ticketing system. Some customization. **What do you dislike about TeamSupport?** Several parts of the system are poorly designed and make it impossible for us to represent our data in the way we need. Support issues for bugs or feature requests takes forever. We have several bug tickets that have been open for more than a year. API has frequent periods of failing, during with time we cannot access the data from the API. We have had to spend hundreds of hours of our on development time to make up for the above items. Sales promises were not fulfilled. Support for integration with Dynamics 365 was promised to be complete--turnkey--but we were left to figure out how to do several things ourselves with no help. Account reps often promise to get us answers to outstanding issues and don't follow through on them. Some features we thought were going to be valuable turned out not to be as flexible as we thought and were unusuable. Again, poor design. **What problems is TeamSupport solving and how is that benefiting you?** Full database of our service tickets that is integrated with our CRM. We also have an automated alarm processing system to handle email alarms from our customers' systems and uses the TeamSupport API to update Tickets. ### 34. " Software critical to our company's success " **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about TeamSupport?** As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies. **What do you dislike about TeamSupport?** But there are also areas where TeamSupport can improve. In my opinion, its customization options are somewhat limited. The user interface is functional, but lacks in adaptability of settings, workflow and automations. **What problems is TeamSupport solving and how is that benefiting you?** The software has aided us in solving key operational problems. It has boosted our efficiency in customer interaction management and simplified support procedures. Our productivity and customer satisfaction have both greatly improved through these improvements in handling customers 'problems. ### 35. TeamSupport offers full-service ticket tracking and project management support. **Rating:** 5.0/5.0 stars **Reviewed by:** Yuki S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about TeamSupport?** Working with TeamSupport as an accounter, there are several things I like. With the addition of TeamSupport to our organization, we can offer more effective customer support. We are able to manage and respond to customer queries much better than before. Its asset management and automation capabilities are especially useful in that they facilitate our data management operations. In addition, the API integration has been smooth, so that various groups and brands within our team can communicate more easily. **What do you dislike about TeamSupport?** But there are aspects of TS that can be improved. Yet the mobile version is missing some functionality, making it difficult to manage customer tickets or collaborate--on-the-fly. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport has solved many problems. It simplifies our customer service procedure, cutting down the time spent dealing with individual tickets. That efficiency has meant better cooperation within the team, and greater customer satisfaction. ### 36. The perfect solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about TeamSupport?** SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents from customers, direct them to the page they need automatically, see all pertinent information (IP address, location, browser, OS) and more! **What do you dislike about TeamSupport?** There is nothing we really dislike. Our chat is the envy of our entire service center! **Recommendations to others considering TeamSupport:** Really learn the product...there is so much it can do! **What problems is TeamSupport solving and how is that benefiting you?** We can help our clients with more speed and efficiency than the phone. One chat agent can handle 3 customers at a time. It equips us with the ability to assist with technical issues with ease! ### 37. TeamSupport provides an effective way of creating and following up on customer queries **Rating:** 5.0/5.0 stars **Reviewed by:** Rajasegar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about TeamSupport?** At first, I hesitated to use a different ticketing system. Nevertheless, with the introduction of Team Support to my team it became clearer to trace the tickets. Through observation, I have noticed better communication between my staff and our clients. Apparently, our “customers” are happier because their questions are answered quickly. Generally, having a Team Support system in place makes it easier for us to handle tickets. **What do you dislike about TeamSupport?** Previously, Team Support had a single windows setting that was time consuming especially when receiving several tickets at the same time. Though it has developed with time there has been some complaints on its performance. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport provides an effective way of creating and following up on customer queries. It has reduced the chaos around tracking and resolving customers’ issues. Therefore, our team would be able to respond more quickly and remain in good standing concerning to our customers. ### 38. Software with the greatest impact on the success of our company **Rating:** 4.5/5.0 stars **Reviewed by:** Nadir C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about TeamSupport?** Team Support has revolutionized the way we work in the cloud infrastructure space becoming a kind of cornerstone tool. Our clients are able to stay engaged and communicate using relevant effective tools that the software employs. The suite of tools provided is specifically designed to enhance the client success thereby helping us to focus on our client relationships. It has also improved internal communication in our team and simplified our project handling process. TeamSupport has in general nurtured a reciprocal relationship between our firm and our customers. **What do you dislike about TeamSupport?** The 25MB per video limit both internally and externally is a bone of contention for me. It is liable to limit the manner on how we share larger content, and I wish they could lift this limit especially wherever remote control of user computer is need. **What problems is TeamSupport solving and how is that benefiting you?** This is dealing with the aspect of customer and internal teams’ closeness that is required in Team Support. It has simplified the manner in which we have handled client concerns as we always give timely responses. This implies that I experience less operational glitches for a more coherent administration of cloud operations. ### 39. A lot of potential, but cumbersome and not robust for search and actions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about TeamSupport?** All support tickets and chat can be put together in one place. We also have the voicemail from our in-bound line send emails directly to the support email, so voicemail transcriptions are there as well. We have options for automation, we can build out contact cards, and I can view the volume of work and the ratings of individual team members easily. **What do you dislike about TeamSupport?** -There is an 'All Tickets' area where you can do bulk edits, but you can't search/filter from there so if you want to bulk edit specific types of tickets you can't unless you scroll through and manually select them. You can also only bulk edit 50 records at a time, so when we had an issue which generated thousands of invalid tickets, I could not automatically close all of them at once, I had to do it in batches of 50. There is also not a check box to 'Select All' or select a page, so each of the 50 had to be clicked individually. That is an egregious example, but the need for these functions exists every day on a smaller scale. -The automation that can be built in based on triggers will only work on tickets that meet the criteria after the trigger is - built - there is no way to evaluate all existing tickets when it is created, so in the example above I was able to create automation to handle the issue in the future, but I still had to manually edit all of the existing tickets. -Conversely to the 'All Tickets' not letting you search/filter, the search/filter area lets you do that but you can't bulk edit tickets from there -Search often brings up items which specifically do not meet the filters (for example, search for text, filter on Status = New, it will often pull in closed tickets) **What problems is TeamSupport solving and how is that benefiting you?** Providing one place for all ticket types (email, chat and voicemail) to be managed. ### 40. Excellent support and great features **Rating:** 5.0/5.0 stars **Reviewed by:** Christo d. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about TeamSupport?** How easy it is to support our customers using a centralised application. There are hardly ever any issues, and queries are resolved without hesitation. **What do you dislike about TeamSupport?** Nothing I dislike about the application, for us in South Africa, there can be latency issues from time to time. This is not Teamsupport's issue though. **What problems is TeamSupport solving and how is that benefiting you?** The B2B module makes it easy to interact with our customers and makes it easy for them to have an overview of their tickets with us. ### 41. Switched software for better service at a more competitive price **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about TeamSupport?** The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. **What do you dislike about TeamSupport?** On occasion our customers will not receive our response, we've had to opt for another source to maintain communication. **What problems is TeamSupport solving and how is that benefiting you?** Teamsupport was helpful in the past, but we outgrew their services. We find that for a more competitive proce, ZohoDesk provides better service and has great integration opportunities. **Official Response from Lucia Martin:** > Hi, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that the SLAs are helping, it looks like we fell short in one area, and that’s not okay. We’re always improving our platform and will also make our development team aware. Can you please contact us at support@teamsupport.com and we will make sure that we help you solve the messaging issue. We’ll look forward to talking directly to learn more and I promise we’ll find a solution to the matter. ### 42. Drasticlly reduces errors and has helped put the Organize in our Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** Has prevented tasks from slipping through the cracks at my workplace. **What do you dislike about TeamSupport?** I cant think of anything negative that occurs from using Teamsupport, It would be nice if there were some options for customizing your personal Team Support appearance **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport helps us keep track of changes that need to be made to our membership, all of our day to day work tasks get logged and TS prevents them from sitting in the que incomplete ### 43. Team Support is Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Lora A. | Sr Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** The tool is easy for anyone to set up and does not require developer work. Supervisors are able to make updates to configurations on the fly if necessary. **What do you dislike about TeamSupport?** It does not have some advanced features we would like to have in the basic basic. After-chat surveys are very limited. **What problems is TeamSupport solving and how is that benefiting you?** Our customers and potential customers have 24/7 access to our online chat with a live agent. ### 44. Great for Managing High Volumes of Customers and Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** The email integration is great, and allows us to automatically create tickets when customers email our support address. Additionally, we have started leveraging the support hub, where customers can create an account and directly log in to view the latest information on tickets. Built in metrics are really helpful for evaluating SLA adherance and performance of indivudual members of the team. **What do you dislike about TeamSupport?** Sometimes the email integration can create duplciate tickets ,but the merging functionality is a good way to work around this issue. **What problems is TeamSupport solving and how is that benefiting you?** Team support is being used as our ticket/case management system, as well as our customer hub for end user documentation. ### 45. One of the most reliable products in our tech stack **Rating:** 4.5/5.0 stars **Reviewed by:** Steve F. | Vice President, Internet Consulting Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** We leverage TeamSupport to provide real-time support to our patrons. Our customers find it simple to use, lightweight, and easy to understand. Our customer support staff enjoyed the flexibility, and the number of features that are available makes it a great resource. **What do you dislike about TeamSupport?** Hard to find any downfall, honestly! We love the tool and find it incredibly helpful! **What problems is TeamSupport solving and how is that benefiting you?** It enables realtime solutions for our patrons at a library. It also enables us to receive better questions, as users tend to think through their requests better. The end result? Faster service, happier customers, more through-put on our service side. Everyone wins ### 46. I’m a HUGE fan of TeamSupport and will promote it as often as I can! **Rating:** 5.0/5.0 stars **Reviewed by:** Randy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about TeamSupport?** I have used all the main competitor CRM platforms, and there’s no comparison. Hands down, TeamSupport is a far superior product. An analogy I like to use when I’m talking about TeamSupport is it’s like a top-of-the-line performance sports car. It’s well engineered, amazing performance, looks and handles beautifully, and provides you with everything you want (or need) and then some. Why drive an underpowered sedan with no creature comforts or options when you can have a top-of-the-line performance sports car for the same price? It’s a no-brainer. TeamSupport was developed and engineered by people who have clearly worked in the industy and truly understand the needs of B2B customer support. **What do you dislike about TeamSupport?** There isn't anything I don't like about TeamSupport. **What problems is TeamSupport solving and how is that benefiting you?** On the rare occasion I experience an issue, which nothing comes to mind, the support team has always provided quick answers and solutions. **Official Response from Niki Finegan:** > Hi Randy, Thank you for the glowing review! We're thrilled to hear that TeamSupport surpasses other CRM platforms. Your analogy as a top-of-the-line performance sports car made our day! We'll keep providing excellent support for all your B2B needs. Cheers! ### 47. Use of TeamSupport **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about TeamSupport?** - Emails received when new tickets arrive, when there's been an update to a ticket - History on the ticket - ability to mark comments private **What do you dislike about TeamSupport?** That we cannot customize it per client as some clients do not use the same fields as others. **What problems is TeamSupport solving and how is that benefiting you?** It is solving the flow of work requested from the client. It benefits us by being able to assign the tickets to the appropriate team once it has been triaged. Then that team can take ownership and communicate with the client directly. ### 48. Excellent Service & Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** Although we don't use all of the features offered, we have managed to offer our customers an easy to use chat system allowing them to reach out teams quickly and easily. Their support team are superb and happy to help with any issues **What do you dislike about TeamSupport?** Our only issue previously has been the inability to email a transcript to the user but we have used the API functionality to achieve this Inhouse. **What problems is TeamSupport solving and how is that benefiting you?** Customers having to email or call with queries that are quick and straight forward ### 49. Use TS for my work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TeamSupport?** What I like best about TeamSupport is being able to respond to tickets via email. I am also to make the responses either private or public. I normally maek them private and cc the user that is having the issue. **What do you dislike about TeamSupport?** What I dislike about TeamSupport is that the data sometimes isn't clear when exporting the information to an excel spreadsheet. **What problems is TeamSupport solving and how is that benefiting you?** TeamSupport solves having one platform to send issues to verses having users to send to a work email. ### 50. Easy & Efficient Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2016 **What do you like best about TeamSupport?** I like that the program is easy to use, great for both individual and group task management and sends email notifications when a ticket has been modified. Support is easy to reach and helpful in resolving issues. **What do you dislike about TeamSupport?** There are times when tickets are slow to load. It has not been a huge issue but noticeable at times. **What problems is TeamSupport solving and how is that benefiting you?** Communication improvements within and across departments, improved customer experience as a result of an organized and predictable ticketing system. ## TeamSupport Discussions - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote - [How do I customize the charts with some external data?](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) - 1 comment, 1 upvote - [Does SnapEngage offer HIPAA-compliant chat with third-party certification?](https://www.g2.com/discussions/hipaa-compliant-chat) - 1 comment, 1 upvote - [How long does it typically take to get TeamSupport set up for my team?](https://www.g2.com/discussions/time-to-set-up) - 2 comments, 1 upvote - [How has a company of my type/size used TeamSupport? What were their results?](https://www.g2.com/discussions/references) - 1 comment, 1 upvote - [View TeamSupport pricing details and edition comparison](https://www.g2.com/products/teamsupport/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A31%3A12+-0500&secure%5Bsession_id%5D=2bea8ace-b277-40da-a414-bc4495880d68&secure%5Btoken%5D=74eda3a97089171311561e45b452b5beead0e9c829d4bc1ea3c5d0349c5492f6&format=llm_user) ## TeamSupport Integrations - [Internal](https://www.g2.com/products/internal/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TeamSupport Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Process Automation** - Onboarding Flow Management - E-Signature - Data Capture - Auto-Capture **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Health Score - Customer Profiles - Notifications **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Identity Verification** - ID Scanning - KYC - Credit Check **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Digital Customer Onboarding** - Decision Making **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top TeamSupport Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,657 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,305 reviews)