TeamSupport Reviews & Product Details

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Product Website

Seller

TeamSupport

Discussions

TeamSupport Community

Languages Supported

English

Overview by

Joanne De Santiago

Pricing

Pricing provided by TeamSupport.

Chat Support

$29.00

1 agent / month

View More Pricing Information

TeamSupport Integrations

(4)

Verified by TeamSupport

TeamSupport Media

AI summaries provide a high-level overview of the critical information on each ticket, including sentiment, ARR impact and more.

TeamSupport Demo - Support Tickets Dashboard

See volume of tickets, ticket severity, and human agent response times in one view.

See all tickets from one screen and customize ticket types to see volume and ARR impact of each support type.

TeamSupport Demo - Account-Level Summary

View latest touches, customer playbooks in progress, account sentiment, and ARR impact, including renewal dates all in one place.

TeamSupport Playbooks handle onboarding and retention of your B2B SaaS customers to prevent support issues before they happen.

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Verified User in Import and Export

Small-Business (50 or fewer emp.)

8/9/2022

"Switched software for better service at a more competitive price"

2.5/5

What do you like best about TeamSupport?

The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

On occasion our customers will not receive our response, we've had to opt for another source to maintain communication. Review collected by and hosted on G2.com.

Response from Lucia Martin of TeamSupport

edit

Hi, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that the SLAs are helping, it looks like we fell short in one area, and that’s not okay.

We’re always improving our platform and will also make our development team aware. Can you please contact us at support@teamsupport.com and we will make sure that we help you solve the messaging issue.

We’ll look forward to talking directly to learn more and I promise we’ll find a solution to the matter.

Anthony F.

Small-Business (50 or fewer emp.)

11/16/2023

"Drasticlly reduces errors and has helped put the Organize in our Organization"

4.5/5

What do you like best about TeamSupport?

Has prevented tasks from slipping through the cracks at my workplace. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

I cant think of anything negative that occurs from using Teamsupport, It would be nice if there were some options for customizing your personal Team Support appearance Review collected by and hosted on G2.com.

Lora A.

Sr Director of Customer Success

Small-Business (50 or fewer emp.)

11/16/2023

"Team Support is Easy to Use"

5/5

What do you like best about TeamSupport?

The tool is easy for anyone to set up and does not require developer work. Supervisors are able to make updates to configurations on the fly if necessary. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

It does not have some advanced features we would like to have in the basic basic. After-chat surveys are very limited. Review collected by and hosted on G2.com.

Stephen T.

Mid-Market (51-1000 emp.)

11/16/2023

"Great for Managing High Volumes of Customers and Tickets"

5/5

What do you like best about TeamSupport?

The email integration is great, and allows us to automatically create tickets when customers email our support address. Additionally, we have started leveraging the support hub, where customers can create an account and directly log in to view the latest information on tickets. Built in metrics are really helpful for evaluating SLA adherance and performance of indivudual members of the team. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

Sometimes the email integration can create duplciate tickets ,but the merging functionality is a good way to work around this issue. Review collected by and hosted on G2.com.

Steve F.

Vice President, Internet Consulting Services

Information Technology and Services

Mid-Market (51-1000 emp.)

11/16/2023

"One of the most reliable products in our tech stack"

4.5/5

What do you like best about TeamSupport?

We leverage TeamSupport to provide real-time support to our patrons. Our customers find it simple to use, lightweight, and easy to understand. Our customer support staff enjoyed the flexibility, and the number of features that are available makes it a great resource. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

Hard to find any downfall, honestly! We love the tool and find it incredibly helpful! Review collected by and hosted on G2.com.

Randy S.

Mid-Market (51-1000 emp.)

5/16/2023

"I’m a HUGE fan of TeamSupport and will promote it as often as I can!"

5/5

What do you like best about TeamSupport?

I have used all the main competitor CRM platforms, and there’s no comparison. Hands down, TeamSupport is a far superior product. An analogy I like to use when I’m talking about TeamSupport is it’s like a top-of-the-line performance sports car. It’s well engineered, amazing performance, looks and handles beautifully, and provides you with everything you want (or need) and then some. Why drive an underpowered sedan with no creature comforts or options when you can have a top-of-the-line performance sports car for the same price? It’s a no-brainer. TeamSupport was developed and engineered by people who have clearly worked in the industy and truly understand the needs of B2B customer support. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

There isn't anything I don't like about TeamSupport. Review collected by and hosted on G2.com.

Response from Niki Finegan of TeamSupport

edit

Hi Randy,

Thank you for the glowing review! We're thrilled to hear that TeamSupport surpasses other CRM platforms. Your analogy as a top-of-the-line performance sports car made our day! We'll keep providing excellent support for all your B2B needs. Cheers!

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/22/2023

"Use of TeamSupport"

4.5/5

What do you like best about TeamSupport?

- Emails received when new tickets arrive, when there's been an update to a ticket

- History on the ticket

- ability to mark comments private Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

That we cannot customize it per client as some clients do not use the same fields as others. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

11/16/2023

"Excellent Service & Support"

4/5

What do you like best about TeamSupport?

Although we don't use all of the features offered, we have managed to offer our customers an easy to use chat system allowing them to reach out teams quickly and easily. Their support team are superb and happy to help with any issues Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

Our only issue previously has been the inability to email a transcript to the user but we have used the API functionality to achieve this Inhouse. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/16/2023

"Use TS for my work"

4/5

What do you like best about TeamSupport?

What I like best about TeamSupport is being able to respond to tickets via email. I am also to make the responses either private or public. I normally maek them private and cc the user that is having the issue. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

What I dislike about TeamSupport is that the data sometimes isn't clear when exporting the information to an excel spreadsheet. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/28/2016

"Easy & Efficient Product"

4.5/5

What do you like best about TeamSupport?

I like that the program is easy to use, great for both individual and group task management and sends email notifications when a ticket has been modified. Support is easy to reach and helpful in resolving issues. Review collected by and hosted on G2.com.

What do you dislike about TeamSupport?

There are times when tickets are slow to load. It has not been a huge issue but noticeable at times. Review collected by and hosted on G2.com.