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Tealium Customer Data Hub Reviews & Product Details - Page 8

Tealium Customer Data Hub Overview

What is Tealium Customer Data Hub?

The Tealium Customer Data Hub (CDH) is a sophisticated customer data management solution designed to facilitate real-time connections among customer engagement data across an organization. By integrating data from various channels into a single, comprehensive view of the customer, the CDH empowers brands to make informed decisions and drive targeted actions based on insights derived from all available data sources. This unified approach enables organizations to create personalized customer experiences that resonate with their audience. The CDH is particularly beneficial for marketing teams, data analysts, and IT professionals who seek to harness customer data effectively. It serves as a central repository for customer information, allowing businesses to build actionable customer profiles that can be utilized across various marketing channels. This capability is essential for organizations looking to enhance customer engagement and improve overall marketing effectiveness. By leveraging the insights generated from the CDH, teams can tailor their strategies to meet the specific needs and preferences of their customers. Key features of the Tealium Customer Data Hub include tag management, an API Hub, a customer data platform with predictive insights, and a robust data management solution that incorporates embedded analytics for reporting and dashboarding. The tag management feature simplifies the process of managing and deploying marketing tags, ensuring that data collection is streamlined and efficient. The API Hub facilitates seamless integration with other tools and platforms, enhancing the overall functionality of the system. Additionally, the predictive insights offered by the customer data platform allow organizations to anticipate customer behavior and preferences, further refining their engagement strategies. One of the standout benefits of the CDH is its ability to ensure that all teams and tools operate from a unified set of customer data in real time. This real-time data access is crucial for organizations that require up-to-date information to make timely decisions. The CDH is designed to empower business users to leverage data for customer engagement while also providing technical resources with the capabilities needed for more complex data management tasks. This dual focus on usability and technical robustness makes the Tealium Customer Data Hub a versatile solution for organizations aiming to enhance their customer engagement efforts through data-driven insights.

Tealium Customer Data Hub Details
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Languages Supported
German, English, French, Japanese
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Product Description

Tealium AudienceStream™ is the market-leading Customer Data Platform, combining robust audience management and data enrichment capabilities resulting in unified customer profiles and the ability to take immediate, relevant action.

How do you position yourself against your competitors?

Tealium offers the only vendor-agnostic solution for managing comprehensive customer data flexibly across the entire lifecycle of data in real time.

Data can be collected or delivered on the client-side or server-side, with both pre-built and customizable options. Tealium's industry-leading integration marketplace provides over 1,000 integrations demonstrating an unparalleled vendor-neutral approach enabling clients to get and send data across the widest variety of technology possible.

The Tealium platform works with event-level data and/or customer-level data, with tools for ensuring data is pre-cleansed, correlated and enriched at the point of collection (using business rules to implement intelligence directly in the data) before being sent to downstream systems.

Tealium Customer Data Hub has patented technology for visitor stitching powering flexible identity resolution capabilities that provide a single view of the customer, which becomes the basis for sending data to trigger action or analysis in downstream systems.


Seller Details
Seller
Tealium
Company Website
Year Founded
2011
HQ Location
San Diego, CA
Twitter
@tealium
4,821 Twitter followers
LinkedIn® Page
www.linkedin.com
597 employees on LinkedIn®
Description

Providing a unified approach to orchestrating customer data across teams, vendors, and touchpoints – enabling richer, more personalized experiences.


KJ
Overview Provided by:

Tealium Customer Data Hub Integrations

(2)
Verified by Tealium Customer Data Hub

Recent Tealium Customer Data Hub Reviews

KL
KATIE L.Mid-Market (51-1000 emp.)
4.0 out of 5
"Digital velocity conference killed it!,,"
How user friendly the UI is. And that it can easily integrate with products for media streaming.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Tealium TiQ"
I like the availability of the data layer, and the extensions.
JK
Jayakrishnan K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Tealium tag management is awesome"
The customer data hub help us with CDP..

Tealium Customer Data Hub Pricing

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332 Tealium Customer Data Hub Reviews

4.4 out of 5
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332 Tealium Customer Data Hub Reviews
4.4 out of 5
332 Tealium Customer Data Hub Reviews
4.4 out of 5

Tealium Customer Data Hub Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Tealium Customer Data HubQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SW
Head of OCP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
Translated Using AI
What do you like best about Tealium Customer Data Hub?

- Future-proof setup due to the combination of client-side and server-side data collection

- High flexibility and wide range of applications due to many available connectors/integrations

- Patented visitor stitching/user recognition across different devices

- Real-time approach

- Fast and reliable support

- Interesting exchange in the community Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

- UI could be designed a bit more modern

- Digital Velocity in person again as soon as possible Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

- 360-degree view of the customer

- Formation and activation of audiences

Addressing target groups across various channels in real-time

- Preparation for a world without (3rd party) cookies Review collected by and hosted on G2.com.

JP
Director, Marketing Data and Technology
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Tealium Customer Data Hub?

The ability to act on real time data on thousands of users to downstream vendors. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

The lack of data enrichments that you can do. Everything is based on wizard based enrichments that only touch the basics of what you might want to do. You're mainly forced to update the data in TiQ and send the pre-enriched value into AudienceStream to avoid the frustration of that UI and lack of capabilities.

I wish there was an integration between EventStream and AudienceStream to share data.

Building rules is cumbersome and they need to add support for nested conditions.

Audience searching is useless in the UI. It takes forever and rarely returns what you think it should. Modern tools that have data sitting in ElasticSearch are able to get you immediate results for the data you're querying. Review collected by and hosted on G2.com.

Recommendations to others considering Tealium Customer Data Hub:

Just be aware that there is a huge lift to get this set up and it's difficult to troubleshoot. There's also no concept of QA or staging in AudienceStream. Everything is published to production! Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

Getting a 360 view of the customer across multiple devices and channels. We've been able to better understand/identify who is on our site and what they're doing. Review collected by and hosted on G2.com.

MM
Optimization and Personalization Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Tealium Customer Data Hub?

EventStream, in combination with its suite of products, can remove any Personal Health Information (PHI) or Personal Identifying Information (PII) from your analytics and ensure your data analytics is protected and HIPAA compliant. Their platform is a game-changer for our data analytics . Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

There is a very steep learning curve of their product suite, but once your team is up-to-speed, there is no other suite of products more robust. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

We use Tealium EventStream to set the Events within our data layer and provide the rules of where the data will land. The benefit we have seen is keeping our data and platforms across our marketing stack in HIPAA Compliance. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Tealium Customer Data Hub?

The ability to create new attributes and transform the data in meaningful ways. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

Limitations in rule creation, like being unable to combine an "OR" statement inside an "AND" or vice versa. Review collected by and hosted on G2.com.

Recommendations to others considering Tealium Customer Data Hub:

Unparalalled as a CDP. Easy to use, but deep with potential complexity. Extremely supportive staff on the Tealium side. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

Tieing together users from dispirate data sources, and creating holistic views of the user. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Tealium Customer Data Hub?

The platform provides a lot of flexibility with defining custom segments to create and define audiences which can be utilized to power our marketing campaigns immediately after event data comes into the platform. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

Too many event attributes within the system may bog down the UI, and bulk-editing items may require special tools or assistance which isn't directly accessible within the product. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

This product has helped us to define user segments for real-time campaign retargeting and suppression based on users' interaction on our website, while traditional batch-processing may result in stale data being utilized for our marketing campaigns. Review collected by and hosted on G2.com.

JS
Senior Data Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Tealium Customer Data Hub?

It provides a lot of versatility because it's not bound to a specific platform like Google or Adobe. Also, the history change view that looks like Github version control. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

Because of the flexibility, it is way harder to make implementations that are otherwise simple and straightforward in Google Tag Manager. Also, the UI/UX is just bad. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

None, using it because clients were using it.

I haven't found any benefit that is unique to the platform or that puts them ahead of competitors. That being said, their support is really good and can actually help you do some of the implementation but I think that depends on the contract that they have with the client. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Tealium Customer Data Hub?

Tealium does a great job of integrating third-party tagging solutions (marketing, analytics, commerce, etc.) into one, easy to use application that ensures synchronous results across the board. I really like that Tealium has pre-integrated with nearly all of the partners we are already using which makes integration very quick and easy. Tealium support is top notch and having a "person" to talk to rather than using online discussion boards (like GTM) has always been the big plus. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

The cost is hard to justify both internally and to our clients. Especially when there are other solutions like Google Tag Manager which are free and are improving quickly. It will be hard to continue to pay for Tealium unless they are able to roll out additional features that are not additional cost, as we have had many clients trial the platform but decided to stick with the free version of GTM for the time being. Review collected by and hosted on G2.com.

Recommendations to others considering Tealium Customer Data Hub:

Tealium is great if you are going to be integrating several different solutions and you want enterprise-level support. As previously stated, it is a challenge to justify the cost so make sure you are well documented prior to implementing the solution with the time wasted and development resources needed to implement the work you are going to be able to do on your own once you launch Tealium. The business case is critical for any GTM solution to prove the worth of your investment to leadership. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

We have been able to work around the development cycle that used to hold us back significantly whenever we wanted to track a new functionality, page or process on any of our websites. Tealium gives us the flexibility to launch new tags quickly and effortlessly. If there is a bug within our current set up, we can go in and make a fix without being held back by the development cycle. There are various environments which make testing new tags smooth and can launch confidently. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tealium Customer Data Hub?

Using Tealium as our data lake foundation has been straightforward to set up and use without writing custom code. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

The learning curve can be a bit steep when initially setting up Tealium. I recommend the training sessions and help from the Tealium team to understand the different sections within the platform. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

Looking to build a single source of truth as it relates to our customer data. Having a central repository for customer data and being able to connect to many different platforms (such as ad platforms, email marketing platforms, etc.) has made Tealium a critical component of our marketing tech stack. Review collected by and hosted on G2.com.

JP
Digital Assets Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Tealium Customer Data Hub?

The ease of creating attributes, audiences,, and connectors Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

The need for data access to analyze audience information Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

The union with IQ makes AudienceStream more than a segmentation tool, eliminating the dependency on other tools Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Tealium Customer Data Hub?

The myriad possibilities of segmenting, activating, analyzing audiences, and the DIY element that comes with it, is the best components. We are not limited by "the borders" of the software in the different ways we want to connect data. The API library is incredibly wast; it doesn't let you down. Even if there is no OOB connector per se, there is always a way to make it happen, albeit via simple coding using existing Tealium protocols or raising a request to the support team to roll out the bespoke data connector. Review collected by and hosted on G2.com.

What do you dislike about Tealium Customer Data Hub?

I work with a team that manages the product implementation for us. The interface and the functionalities look a bit intimidating. I currently don't even dare touch it before having completed my Tealium certifications. I sometimes want to dip my toes in the water to explore, but I always got anxious about "breaking" the system if I pressed the wrong button. Review collected by and hosted on G2.com.

Recommendations to others considering Tealium Customer Data Hub:

My recommendation is to have an agreement in place internally about the custodianship of the product, plan or foresee cross-departmental usage and agree on a process. Review collected by and hosted on G2.com.

What problems is Tealium Customer Data Hub solving and how is that benefiting you?

As a B2B business, we primarily use our CDP to leverage a lead scoring mechanism and personalize and automate instrumental conversations at the right stage of the lifecycle of a customer. Review collected by and hosted on G2.com.