TCP Aladtec Scheduling Pros and Cons

Being able to see our schedule many days and weeks ahead of time. Review collected by and hosted on G2.com.

I was told we could create events and hire people for them but that doesn't seem to be the case. I've had to make a new "apparatus" to assign people and positions to before making this work. Customer Support has been great but are limited to answer what they know, not what we were told. Review collected by and hosted on G2.com.

The best thing about the the scheduling software is the versitility of the system. It tryly is an "all in one" system which allows you to schedule, process payroll, manage time, track time off and allow for sign up of events. We can even track what qualifications staff have along with who is working to ensure safety and compliance of staff. Customer support is easy to use and always available. They are willing to look into your problem. We also set up intigrations with other products to allow for ease of operation. Our staff is in the system daily and it is used for much more than scheduling. We use it for an all around department management. Overall implimentation was easy to set up and transition from another comapny. Review collected by and hosted on G2.com.

Only thing i dislike about the system is the staffing section. I need it to manage one calendar/schedule at a time not thw whole schedule. Especially when checking for position qualifications of staffing. Review collected by and hosted on G2.com.

So many features with TCP Aladtec. We don't use anywhere near all of them and it is still a great value for our agency.

The drag and drop ability in the hourly editor is awesome. Makes altering an employee's work hours within a single date so easy.

The ability to use so many features either on a computer or cell phone/tablet is very handy.

Emplyees swapping shifts by initiating in TCP Aladtec themselves is a time saver.

The system is very customizable as to different positions within our agency.

We have officers that rotate through 6 different 4-week schedules. While TCP Aladtec has to set up the rotations, once shown how to make them rotate, scheduling an officer from scratch is fairly simple. Review collected by and hosted on G2.com.

When logging in to work with the current dates or week, one has to scroll to the appropriate week in the calendar. It would be beneficial that the calendaer immediately goes to the current dates.

When cancelling a time off request, one has to manually restore that employee's shift in the schedule. It would be great if that employee's shift was immediately restored in the schedule upon the cancellation of the time off request.

I wish it connected with our payroll system, but that is produced by a differnet software company. Review collected by and hosted on G2.com.

- very comprehensive scheduling solution w/shift trades, short notice shift filling etc.

- good messaging/notification system

- custom reports for time tracking

- high level of granularity in permissions granting

- excellent customer/technical support Review collected by and hosted on G2.com.

- some of the more advanced functionality can be difficult to master without help from customer/technical support but this has not prevented us from moving forward Review collected by and hosted on G2.com.

I like the variety of options and settings that allow you to really customize the schedule to your needs. The support is great and there are a lot of videos available to help you learn how to use the system more efficiently. Review collected by and hosted on G2.com.

There are some work arounds required to block time and add special events that are time-consuming but overall does not discourage our department for using it. Review collected by and hosted on G2.com.

The great thing is being able to look at my schedule as a whole, very easy to implement, and most of all great customer service. Daily we use many of the features of this product on a daily basis. The ability to go in every day and easily see who is working is great especially when as the Director we are not in the office. Such an easy program to use and integrate into our systems. Review collected by and hosted on G2.com.

You have to play with it for a bit to get used to it, however I will say the customer service is amazing and works through any questions or issues I run into. Review collected by and hosted on G2.com.

Easy to use on desktop and mobile version.

New employees have no problems getting set up and using the stoftware. Review collected by and hosted on G2.com.

Customer support is not as good since TCP bought out Aladtec. Prior to selling, Aladtec excelled in customer service. Seems like it is outsourced overseas now.

Feature improvements can be slow to materialize. Review collected by and hosted on G2.com.

Ease of use, management of maintaing shifts. Review collected by and hosted on G2.com.

Not as robust as it could be. Maybe more widgets. Review collected by and hosted on G2.com.

We are happy with the entire platform we cannot see ourselves without it Review collected by and hosted on G2.com.

The only criticism I have is that the add event has expiration date I would like to see a choice to add an event and have the choice to end when I want not a date Review collected by and hosted on G2.com.

I like the ease of entering a day off and seeing who is working for the day Review collected by and hosted on G2.com.

i would like it color coded for vacation/sick/training, just like schedule anywhere. easier option to add notes for the day. Our company doesn't need to fill 'shifts' and have a specific number of people working per shift. it's just, 'who is here today'. we're getting used to the layout. people shoudl be able to cancel their own vacation if they can't alredy. Review collected by and hosted on G2.com.